Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Writing Interruptions

Avatar for Gearóid O'Rourke Gearóid O'Rourke
October 07, 2014
Design
120
1

Writing Interruptions

Making better automated emails from your app

Avatar for Gearóid O'Rourke

Gearóid O'Rourke

October 07, 2014

More Decks by Gearóid O'Rourke

See All by Gearóid O'Rourke
Startup Design
Avatar for Gearóid O'Rourke orourkedesign
2
170
7 tips for great startup design
Avatar for Gearóid O'Rourke orourkedesign
2
150
7 steps to good design
Avatar for Gearóid O'Rourke orourkedesign
2
150

Other Decks in Design

See All in Design
デザインするために「多様性」について考える
Avatar for なつ iflection
1
290
チームをデザイン対象にする / Design for your team
Avatar for 株式会社カミナシ kaminashi
1
1.2k
AIスライドデザインを生成する仕組みを社内共有する
Avatar for 太田賢一 kenichiota0711
7
5.3k
Connpass-Xperia_Camera_App_by_HCD.pdf
Avatar for ソニー株式会社 sony
0
590
hicard_credential_202601
Avatar for hicard hicard
0
220
Storyboard Exercise: Chase Sequence
Avatar for Mandalyn Teo lynteo
1
290
Vibe Coding デザインシステム
Avatar for poteboy poteboy
3
1.8k
次世代のクリエイティブ体験！Photoshopの最新機能で新しい未来を切り開こう
Avatar for コネクリ connecre
0
140
【サイバーエージェント】Creative Switch 会社説明資料
Avatar for 【CyberAgent】クリエイター新卒採用 cyberagent_creators
0
5.9k
生成AIの不確実性を価値に変える、「ビズリーチ」の体験設計 / KNOTS2026
Avatar for Visional Engineering ＆ Design visional_engineering_and_design
6
1.1k
プロダクトデザイナーに学ぶ、『見る気が起きる』ダッシュボードの作り方 / Creating Engaging Dashboards: Lessons from Product Designers
Avatar for yamamoto-yuta yamamotoyuta
2
760
デザインを信じていますか
Avatar for sekig(ojiee) sekiguchiy
1
1.1k

Featured

See All Featured
How to build a perfect <img>
Avatar for Jono Alderson jonoalderson
1
5.4k
Are puppies a ranking factor?
Avatar for Jono Alderson jonoalderson
1
3.3k
コードの90%をAIが書く世界で何が待っているのか / What awaits us in a world where 90% of the code is written by AI
Avatar for r-kagaya rkaga
61
43k
Game over? The fight for quality and originality in the time of robots
Avatar for Wayne Barker wayneb77
1
160
Abbi's Birthday
Avatar for Violet Bock coloredviolet
2
7.2k
Organizational Design Perspectives: An Ontology of Organizational Design Elements
Avatar for Dr. Kim W Petersen kimpetersen
PRO
1
680
Darren the Foodie - Storyboard
Avatar for Kevinho.art khoart
PRO
3
3.3k
Effective software design: The role of men in debugging patriarchy in IT @ Voxxed Days AMS
Avatar for Kenny Baas-Schwegler baasie
0
300
Collaborative Software Design: How to facilitate domain modelling decisions
Avatar for Kenny Baas-Schwegler baasie
1
200
So, you think you're a good person
Avatar for Per Axbom axbom
PRO
2
2k
Understanding Cognitive Biases in Performance Measurement
Avatar for Philip Tellis bluesmoon
32
2.9k
Data-driven link building: lessons from a $708K investment (BrightonSEO talk)
Avatar for Szymon Słowik szymonslowik
1
1k

Transcript

  1. @gearoidorourke Writing Interruptions

  2. @gearoidorourke Gearóid (Gah-Road)

  3. @gearoidorourke Shadow App

  4. @gearoidorourke “Sometimes our most satisfied customers never come back”

  5. @gearoidorourke Could your user be happy 
 without ever coming

    back?

  6. @gearoidorourke Let’s talk about respect

  7. @gearoidorourke “ What you want Baby, I got What you

    need Do you know I got it? All I'm askin’ Is for a little respect

  8. @gearoidorourke You are interrupting people. Don’t be a jerk.

  9. @gearoidorourke What are the best interruptions?

  10. @gearoidorourke Invoice #724 (Infinity Print) has been paid + filed!

    — Toni

  11. @gearoidorourke What’s the cost?

  12. @gearoidorourke Archive Spam Trash

  13. @gearoidorourke

  14. @gearoidorourke News type

  15. @gearoidorourke Good News Bad News No News

  16. @gearoidorourke Good News Bad News No News

  17. @gearoidorourke Glance test

  18. @gearoidorourke “Assume your worst case scenario — a non-open —

    does it still work?”

  19. @gearoidorourke Your “from” address, subject line 
 and pre-header are

    your workhorses

  20. @gearoidorourke Subject: Good news! Maria Francisca has accepted your new

    booking “Pre-header” The booking is on Friday, September 12th from 10:00 to 14:00 From: [email protected]

  21. @gearoidorourke We’re in. What now?

  22. @gearoidorourke “Users open [transactional] emails to answer a question”

  23. @gearoidorourke What’s that question?

  24. @gearoidorourke Action type

  25. @gearoidorourke “Visit the site” Confirm None

  26. @gearoidorourke “Visit the site” Confirm None

  27. @gearoidorourke What is success?

  28. @gearoidorourke Hint: It’s probably not open rate

  29. @gearoidorourke “Goal: Reduce CS team interactions per bid”

  30. @gearoidorourke This is not the end.