Totski_DM_at_EPAM

Transcript

1. DELIVERY MANAGEMENT AT EPAM MAKSIM TOTSKI 20 APRIL, 2019
2. 2 • EPAMer since 2008 • Started as a Junior Software Engineer • 10 years on the Wolters Kluwer account • Domain – Business Information services • Passed ASMT to DM1 on November 2017 • Tech skills: • Java • Semantic Web • EMC Documentum platform • JavaScript, TypeScript, Angular, GoJS M A K S I M TO T S K I
3. 3 DM at EPAM - Contents What is a Delivery Manager 1 DM Competency roadmap 2 How to become a DM 3 Questions and answers 4
4. What is a Delivery Manager?
5. 5 WHAT IS A DELIVERY MANAGER? • Is an Engineer! • With an SA passion and mindset. • Who leads, not manages. • And discovers new opportunities and grows the business. • DM is a key role in a company's production work and is ultimately responsible for the Delivery’s success. • The DM role expands the standard PM role with responsibilities to govern solutions, clients and teams. • Not always a DM by title can be assigned to a role of DM on a project. DELIVERY MANAGER BY ROLE DELIVERY MANAGER BY TITLE
6. 6 WHAT IS A DELIVERY MANAGER? • Engineering skills • SA mindset • Business knowledge • Leadership Delivery Manager = Project Manager +
7. Delivery Management competency roadmap
8. 8 DM Competency Roadmap DM1 DM2 DM3 DM4 DM5 Maturity Manage streams Solution Manage full- stack solutions Customer Relationships Solve questions (scope, time, quality, etc.) Processes Follow established processes Account Management
9. 9 DM Competency Roadmap DM1 DM2 DM3 DM4 DM5 Maturity Manage streams + Manage e2e projects (from initialization to closure) Solution Manage full- stack solutions + Supervise e2e team solutions (from design to support) Customer Relationships Solve questions (scope, time, quality, etc.) + Solve budget-sensitive questions + Solve CSAT-related questions Processes Follow established processes + Set up processes Account Management Read and analyze P&L
10. 10 DM Competency Roadmap DM1 DM2 DM3 DM4 DM5 Maturity Manage streams + Manage e2e projects (from initialization to closure) + Manage programs + Manage groups of up to 10 DMs Solution Manage full- stack solutions + Supervise e2e team solutions (from design to support) + Build solution roadmaps + Focus of Digital Transformation and Orchestration programs Customer Relationships Solve questions (scope, time, quality, etc.) + Solve budget- sensitive questions + Solve CSAT- related questions + Solve contracts & pricing-related questions + Solve cross-/upsell related questions Processes Follow established processes + Set up processes + Continuous improvements of processes Account Management Read and analyze P&L + Optimize P&L and make decisions + Support account growth in BU
11. 11 DM Competency Roadmap DM1 DM2 DM3 DM4 DM5 Maturity Manage streams + Manage e2e projects (from initialization to closure) + Manage programs + Manage groups of up to 10 DMs + Manage Portfolios + Manage groups of up to 15 DMs Solution Manage full- stack solutions + Supervise e2e team solutions (from design to support) + Build solution roadmaps + Focus of Digital Transformation and Orchestration programs + Govern solutions from practice on location Customer Relationships Solve questions (scope, time, quality, etc.) + Solve budget- sensitive questions + Solve CSAT- related questions + Solve contracts & pricing-related questions + Solve cross-/upsell related questions The same Processes Follow established processes + Set up processes + Continuous improvements of processes The same Account Management Read and analyze P&L + Optimize P&L and make decisions + Support account growth in BU + Support the portfolio growth strategy for AM/BU
12. 12 DM Competency Roadmap DM1 DM2 DM3 DM4 DM5 Maturity Manage streams + Manage e2e projects (from initialization to closure) + Manage programs + Manage groups of up to 10 DMs + Manage Portfolios + Manage groups of up to 15 DMs + Manage practices Solution Manage full- stack solutions + Supervise e2e team solutions (from design to support) + Build solution roadmaps + Focus of Digital Transformation and Orchestration programs + Govern solutions from practice on location + Govern solutions from practice globally Customer Relationships Solve questions (scope, time, quality, etc.) + Solve budget- sensitive questions + Solve CSAT- related questions + Solve contracts & pricing-related questions + Solve cross-/upsell related questions The same The same Processes Follow established processes + Set up processes + Continuous improvements of processes The same The same Account Management Read and analyze P&L + Optimize P&L and make decisions + Support account growth in BU + Support the portfolio growth strategy for AM/BU Support practice business growth for the Global Business
13. 13 DM Competency Roadmap
14. How do I become a Delivery Manager?
15. 15 How to become a Delivery Manager Pass the DM Assessment – to get the title 1 Have experience in team leadership 2 Continuous self-learning in different areas: - Project Management - Solution Architecture - Modern Software Engineering frameworks - EngX 3 Graduate Introduction to Management (ITM), Delivery Management School (DMS) and put your knowledge into practice 4 Prepare a successor 5
16. Q & A