Speaker Deck

Designed for Engagement

by Paul-Jervis Heath

Published November 5, 2014 in Design

Originally presented at JBoye 2014 in Aarhus. The synopsis from the conference website…

Our expectations for the tools we get to use at work are increasingly informed by the digital experiences we have at home.

The Bring Your Own Device (BYOD) trend started because executives want to bring their own iPhones work rather than be hampered by the limiting corporate Blackberry. But BYOD and dissatisfaction with the tools companies provide is only the tip of the iceberg.

Digital Workplaces and the applications they host are a massive opportunity for companies to gain an evolutionary advantage. Investing in digital tools for operations and client-facing staff can optimise workflows, reduce costs and lead to an improved customer experience.

Paul-Jervis Heath, designer and innovation consultant will talk about reimagining Digital Workplaces for the people who use them, based on the higher expectations of employees and their latent needs.
He’ll illustrate his talk with insights from ethnography in call-centres and from shadowing at a tech giant and talk about how each led to design interventions specific to the culture, environment and needs of the employees.