Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Impulsvortrag: Service Standards für gute digi...

Avatar for Public Service Lab Public Service Lab
November 11, 2022
Design
110
0

Impulsvortrag: Service Standards für gute digitale Services

Avatar for Public Service Lab

Public Service Lab

November 11, 2022

More Decks by Public Service Lab

See All by Public Service Lab
Besser machen: Mehr Qualität für unsere Services
Avatar for Public Service Lab publicservicelab
0
43
Die empathische Verwaltung – Maral Koohestanian
Avatar for Public Service Lab publicservicelab
0
37
Gute Digitalisierung braucht gute Laune!
Avatar for Public Service Lab publicservicelab
0
37
Die Digitale Dachmarke für Deutschland: Von der Pilotierung in den Roll-out
Avatar for Public Service Lab publicservicelab
0
63
Alle für alle: Verwaltungsdienste gemeinsam gestalten
Avatar for Public Service Lab publicservicelab
0
120
Co-Design in und mit der Berliner Verwaltung
Avatar for Public Service Lab publicservicelab
0
74
Umweltinformationen für Jede*n: iterativ zu intuitiv
Avatar for Public Service Lab publicservicelab
0
94
KERN UX-Standard
Avatar for Public Service Lab publicservicelab
0
83
Workshop: Was haben Angela Merkel und Apache 207 mit dem Bürger:innenservice der Zukunft zu tun?
Avatar for Public Service Lab publicservicelab
0
260

Other Decks in Design

See All in Design
デザインするために「多様性」について考える
Avatar for なつ iflection
1
290
研修担当者が一番伸びた　熊本市役所✕AI『泥臭いAI研修』のワークショップ設計について
Avatar for @Garyuten garyuten
2
350
プラットフォームに馴染むモバイルアプリデザイン / Mobile App UI Design Lunch LT
Avatar for Hiroki Nagasawa pixyzehn
0
160
20260215独立行政法人科学技術振興機構(JST) 社会技術研究開発センター(RISTEX)ケアが根づく社会システム _公開シンポジウム
Avatar for Kimura Atsunobu a2k
1
160
プロダクトデザイナーに学ぶ、『見る気が起きる』ダッシュボードの作り方 / Creating Engaging Dashboards: Lessons from Product Designers
Avatar for yamamoto-yuta yamamotoyuta
2
760
これからの「Webデザイン」の話をしよう～デザイナーの私が考えるブロックテーマへの対応で変わりゆくデザインの価値～
Avatar for ミヤケアツシ ds35mm
0
670
AI時代、デザイナーの価値はどこに？
Avatar for Ryotaro Takahashi tararira
2
1.1k
新卒2年目デザイナーが、UX検定基礎にチャレンジした話
Avatar for ぽん designer_no_pon
1
1.4k
アンエシカルデザインの枠組みの提案 -HCD-Netダークパターン研究会活動報告-
Avatar for Yu Morita securecat
1
620
AIエージェントが対話的なUIを返す！MCP−UIで変わるユーザ体験
Avatar for daitasu daitasu
1
190
セブンデックス プロジェクト事例 / innovation Scenes
Avatar for セブンデックス sevendex
1
580
第18回サイゼミ
Avatar for LW lw
1
3.7k

Featured

See All Featured
Winning Ecommerce Organic Search in an AI Era - #searchnstuff2025
Avatar for Aleyda Solis aleyda
1
2k
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
Avatar for Eileen M. Uchitelle eileencodes
141
35k
[Rails World 2023 - Day 1 Closing Keynote] - The Magic of Rails
Avatar for Eileen M. Uchitelle eileencodes
38
2.8k
HDC tutorial
Avatar for Michiel Stock michielstock
2
630
Documentation Writing (for coders)
Avatar for Carmen Chung carmenintech
77
5.3k
A better future with KSS
Avatar for Kyle Neath kneath
240
18k
The Organizational Zoo: Understanding Human Behavior Agility Through Metaphoric Constructive Conversations (based on the works of Arthur Shelley, Ph.D)
Avatar for Dr. Kim W Petersen kimpetersen
PRO
0
310
Introduction to Domain-Driven Design and Collaborative software design
Avatar for Kenny Baas-Schwegler baasie
1
740
Conquering PDFs: document understanding beyond plain text
Avatar for Ines Montani inesmontani
PRO
4
2.6k
Into the Great Unknown - MozCon
Avatar for Noah Learner thekraken
41
2.4k
The Spectacular Lies of Maps
Avatar for Per Axbom axbom
PRO
1
710
Automating Front-end Workflow
Avatar for Addy Osmani addyosmani
1370
200k

Transcript

  1. KWWSVGLJLWDOIUHLEXUJGH 3XEOLF6HUYLFH/DE /IgpQEI/j<[G<gGhNog OkjIGQOQj<YI/IgpQEIh 'DQLHOD:L‰NLUFKHQ

  2. None

  3. 7]YQIOI[k[hIgI+g]DYIZI‹ ›› hEPYIEPjIkNNQ[GD<gXIQjGIg/IgpQEIh  IOgQNNYQEPXIQjI[]Njk[pIghjA[GYQEP 1[XY<gPIQjI[QZ$[YQ[IŸ+g]vIhh k[GIQ[QOI<[GIgI«

  4. None

  5. “EPIgP]NNIZQgp][GIZ/IgpQEI IQjDQYGG<hhIhIQ[OYIQEPIh 6IghjA[G[QhQZO<[vI[0I<ZOQDjk[G IQ[ ]ZZQjZI[jPIghjIYYj

  6. “EPIgP]NNIZQgIQ[I[.INIgI[vŸdk[Xj<[ GIZZ<[<DOYIQEPI[X<[[q]hQ[GqQgOkj k[Gq]Xb[[I[qQgDIhhIgqIgGI[‹

  7. “Ig[hdgkEPG<hhG<h/IgpQEI IQjDQYG <YYOIZIQ[OoYjQOQhjQhjIQ[gQEPjQOIh;QIY!IQ[ /IkNvI[Ng<OjG<[<EP]DIhGQI!Qj<gDIQjIg <[ŸhdgQEPjhQIZQj[QZZjk[GIQ[I GI[jQNQX<jQ][hD<hQhDQIjIj

  8. None

  9. [gIOk[OI[GkgEPDIhjIPI[GI/IgpQEIŸ IQjDQYGIg ››

  10. KWWSVGLJLWDOIUHLEXUJGH 3XEOLF6HUYLFH/DE 'DQLHOD:L‰NLUFKHQ –kjI/IgpQEIhNoggIQDkgO“ ›› 7.1!Dg<kEPjIhG<h IQjDQYG±kjI/IgpQEIh±‹ 5.7"QhjG<h IQjDQYG‹ 7/QhjG<h

    IQjDQYG" 0‹

  11. kjI/IgpQEIhNoggIQDkgO« ›› «I[jhjIPI[GkgEP;kh<ZZI[<gDIQj «Ogo[GI[<kN IGogN[QhhI[p]["kjvI[GI[ «IgXYAgI[q]vkhQIG<hQ[Gk[GqIghQI[kjvI[X<[[ «hQ[GIQ[N<EPk[GYIQEPjpIghjA[GYQEP «D<hQIgI[<kN<YYOIZIQ[OoYjQOI[k[GD<ggQIgINgIQI[/j<[G<gGh «OIPI[pIg<[jq]gjk[Ohp]YYZQj<jI[k[G.Ihh]kgEI[kZ «DIgoEXhQEPjQOI[[N<[Ok[G[GI

    «I[jqQEXIY[hQEPqIQjIg «Dg<kEPI[!kj "071.

  12. 7QIOIPjIhqIQjIg‹ ››

  13. ³GQOQj<YNgIQDkgO 6QIYI[<[X‰ /j<GjgIQDkgO QOQj<YIhk[G0¥0¦ KWWSVGLJLWDOIUHLEXUJGH <[QIY<7QiXQgEPI[ 0I<ZGQOQj<YNgIQDkgO