Netherlands, Sweden, Switzerland, Spain, Belgium, Poland. (1) Source: Internet Retailer We are mobile first – outpacing the market in adaption 41 35 75 60 41 29 12 2015 2017e 2016 2014 25 2013 30 20 Lesara mobile revenue share EU Mobile e-commerce revenue share (1) 1. Browse, not Search 2. Push, not Pull 3. Speed, not Size 4. Pictures, not Text We are mobile first – outpacing the market in adaption
tracking allows us to personalize content and communication Recommendation Daily 10% Promotion 60% Recommendation 30% Information Reaction Push Measure Adapt Calculate initial content, contact mix and frequency Track user interactions on all channels