How to extend Opsgenie

Opsgenie, the latest product from Atlassian, is a powerful alerting and on-call management platform. Opsgenie gives teams a lot of freedom around how they want to build their on-call structure. In today's complex IT ecosystem, there will be many tools teams use internally or that they want to extend for their use-cases. In this session, Serhat Can shares the ways to extend Opsgenie to support your custom flow - with sample projects at the end.

Transcript

1. How to extend Opsgenie SERHAT CAN | TECHNICAL EVANGELIST | ATLASSIAN | @SRHTCN
2. We believe behind every great human achievement, there is a team. Our mission is to unleash the potential of every team. OUR MISSION
5. Actionable & Reliable Alerting
6. On-Call Management & Escalations
7. Service Aware Incident Management
8. Communication and Collaboration
9. Advanced Reporting and Analytics
10. Every team is unique.
11. Native Integrations Web API, CLI and Libraries Opsgenie Edge Connector How to extend Opsgenie
12. Connect Opsgenie with the tools you use every day. Integrate your Opsgenie account with over 200 powerful apps and web services to sync alert data, and streamline your workflow.
13. Integration Basics
14. Integration Settings
15. Advanced Integration Settings
16. API based integrations Forward events to Opsgenie from many monitoring and logging tools. Integration Types API based Bidirectional Outgoing E-mail based Chat
17. Bidirectional integrations Allow data to be sent and processed both ways between Opsgenie and the other application. Integration Types API based Bidirectional Outgoing E-mail based Chat
18. Outgoing integrations Opsgenie can notify applications about alert events. As a good example, webhook integration can push information via an URL endpoint. Integration Types API based Bidirectional Outgoing E-mail based Chat
19. Chat integrations Leverage ChatOps capabilities of native Opsgenie chat applications to reduce context switching and foster collaboration. Integration Types API based Bidirectional Outgoing E-mail based Chat
20. E-mail based integrations Use Opsgenie e-mail integrations to process your incoming e-mails for alert management. Integration Types API based Bidirectional Outgoing E-mail based Chat
21. Opsgenie actions AWS Systems Manager: A direct API integration for running AWS Automation Documents Generic REST Endpoint: A flexible way to integrate with a wide variety of automation technologies including Ansible, Salt, AWS Lambda, and more.
22. How can we develop native integrations with Opsgenie?
23. Native Integrations REST API, CLI and Libraries Opsgenie Edge Connector How to extend Opsgenie
24. You can accomplish almost everything you do via our Web UI with our REST API.
25. What is available through REST API? Schedule Override API Escalation API Who is On Call API Forwarding Rule API Custom User Role API Service API Service Incident Rules API Service Incident Templates API Logs API Alert API Incident API Integration API Heartbeat API Policy API Policy API (Deprecated) Maintenance API Account API User API Contact API Notification Rule API Notification Rule Step API Team API Team Member API Team Role API Team Routing Rule API Schedule API Schedule Rotation API
26. Create an API integration
27. Client Libraries Java Go Python Node.js
28. Lamp: Command Line Lamp is a Go based command line utility to interact with Opsgenie service. It provides capabilities to create and close alerts, attach files, etc. Lamp is used to integrate any management tool that can execute a shell script with Opsgenie. Lamp interacts with the Opsgenie service through the RESTful Web API.
29. Native Integrations Web API, CLI and Libraries Opsgenie Edge Connector How to extend Opsgenie
30. Opsgenie Edge Connector Opsgenie Edge Connector (OEC) is a lightweight application that can be deployed on-premises or in the customer’s cloud environment.
31. Integrations for systems that are not accessible from the public internet
32. Integrations for systems that are not accessible from the public internet
33. Run custom scripts in response to actions in Opsgenie
34. Security • No need to open inbound ports on the firewall or virtual private cloud (VPC) • Secure data-in-transit with industry-standard HTTPS/TLS encryption • Can be paired with Opsgenie Edge Encryption
35. SAMPLE USE-CASES
36. Alert enrichment
37. Slack to Opsgenie alert creator https://github.com/opsgenie/slack-to-opsgenie-alert-creator
38. Slack to Opsgenie alert creator https://github.com/opsgenie/slack-to-opsgenie-alert-creator
39. Slack to Opsgenie alert creator
40. Slack to Opsgenie alert creator
41. Slack to Opsgenie alert creator
42. Slack to Opsgenie alert creator
43. Looking for more?
44. community.atlassian.com
45. https://www.atlassian.com/company/events/summit/schedule/by-product?tab=opsgenie Automate Actions During Incidents Using Opsgenie Thursday, 04:00 pm - 04:15 pm Theater A Escalating Customer Reported Incidents Using Jira Service Desk and Opsgenie Thursday, 11:45 am - 12:00 pm Theater B Opsgenie Integrations: Streamline Your DevOps and Incident Management Workflows Wednesday, 02:00 pm - 02:15 pm Ecosystem Theater Get to Know Opsgenie Wednesday, 06:00 pm - 06:15 pm Theater B Thursday, 01:20 pm - 01:35 pm Theater A How to Build a Healthy On-call Culture Thursday, 10:30 am - 11:10 am Mandalay Bay KL
46. Thank you! SERHAT CAN | TECHNICAL EVANGELIST | ATLASSIAN | @SRHTCN