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Whose Work is it Anyway?

Whose Work is it Anyway?

This talk is a pastiche on "Whose Line is it Anyway", with work-as-imagined, work-as-prescribed, work-as-done and work-as-disclosed as the four characters (varieties of human work) who interact to recreate work scenarios that can be found in all industries. Examples from aviation and healthcare are given, typifying 'archetypes of human work' (https://humanisticsystems.com/2017/01/13/the-archetypes-of-human-work/). The talk concludes with the seven friends of explanation.

4561172f953bb75e01b70165aad3436c?s=128

StevenShorrock

May 28, 2019
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  1. Supporting European Aviation Whose Work is it Anyway? The Varieties

    of Human Work Steven Shorrock Chartered Psychologist | Chartered Human Factors & Ergonomics Specialist Network Manager Safety Unit 28 May 2019, Safeguard, Auckland, NZ
  2. Adapted from EUROCONTROL (2013). From Safety-I to Safety-II. A White

    Paper Safety-I Safety-II Accidents & incidents: obvious internally and externally, investigated in depth Normal, routine, day-to-day performance: not well understood, generally ignored Exceptional performance: obvious internally, hard to see externally, gratefully accepted
  3. Adapted from EUROCONTROL (2013). From Safety-I to Safety-II. A White

    Paper <0.0001% 10-20% Commercial Aviation Healthcare Accidents & incidents: obvious internally and externally, investigated in depth Normal, routine, day-to-day performance: not well understood, generally ignored Exceptional performance: obvious internally, hard to see externally, gratefully accepted
  4. Errors Violations Unsafe Acts Failures Root causes Deviations Non-compliance Carelessness

    Recklessness Accidents & incidents: obvious internally and externally, investigated in depth
  5. PLAY CHAMPIONSHIP GOLF by Learning the Secrets of the Worst

    20 Players in the World By J. Cleese
  6. ? Accidents & incidents: obvious internally and externally, investigated in

    depth Normal, routine, day-to-day performance: not well understood, generally ignored Exceptional performance: obvious internally, hard to see externally, gratefully accepted
  7. Accidents & incidents: obvious internally and externally, investigated in depth

    Normal, routine, day-to-day performance: not well understood, generally ignored Exceptional performance: obvious internally, hard to see externally, gratefully accepted
  8. Accidents & incidents: obvious internally and externally, investigated in depth

    Normal, routine, day-to-day performance: not well understood, generally ignored Exceptional performance: obvious internally, hard to see externally, gratefully accepted
  9. Effective-as-designed? Effective-as-operated? Accidents & incidents: obvious internally and externally, investigated

    in depth Normal, routine, day-to-day performance: not well understood, generally ignored Exceptional performance: obvious internally, hard to see externally, gratefully accepted
  10. © Manuel Harlan

  11. None
  12. None
  13. Photo: Naviair (All rights reserved) THE VARIETIES OF HUMAN WORK

    http://bit.ly/TVOHW www.humanisticsystems.com
  14. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/25wGrGQ

  15. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/MYAVK4

  16. Image: Steven Shorrock CC BY 2.0 bit.ly/TVOHW www.humanisticsystems.com Work-as-Imagined

  17. Image: Steven Shorrock CC BY 2.0 bit.ly/TVOHW www.humanisticsystems.com Work-as-Imagined Work-as-Done

  18. Image: Steven Shorrock CC BY 2.0 bit.ly/TVOHW www.humanisticsystems.com Work-as-Imagined Work-as-Prescribed

    Work-as-Done
  19. Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done Image: Steven Shorrock CC BY 2.0

    bit.ly/TVOHW www.humanisticsystems.com
  20. http://bit.ly/TAOHW1 HUMAN WORK THE ARCHETYPES OF www.humanisticsystems.com Photo: NATS -

    UK air traffic control CC BY-NC-ND 2.0
  21. http://bit.ly/TAOHW1 Images: © Channel 4 (title adapted by Steven Shorrock

    for the purpose of pastiche) The Messy Reality Defunct Congruence Taboo Ignorance & Fantasy Projection P.R. & Subterfuge Implications?
  22. The Messy Reality http://bit.ly/TAOHW1 www.humanisticsystems.com Tell me about a situation

    where work-as-done is not as-prescribed Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done
  23. USE OF MODE S DURING LOSS OF FLIGHT DATA Image:

    © EUROCONTROL
  24. USE OF RADAR Image: © EUROCONTROL WITHOUT A LICENCE

  25. enter your presentation title 25 REQUEST FORMS RADIOLOGY

  26. enter your presentation title 26 HOSPITAL BEDS AND NURSE RATIOS

    Image: Mylene2401 Pixabay
  27. Congruence http://bit.ly/TAOHW2 www.humanisticsystems.com Tell me about a situation where work-as-done

    is as- prescribed. It may or may not be as-imagined by others. Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done
  28. PROCEDURES STANDARD OPERATING Image: Randomwire CC BY-NC-SA 2.0 http://flic.kr/p/7u6jhM

  29. & A RRIVA L RO U TES Image: Brennan Raj

    CC BY-SA 2.0 https://flic.kr/p/dpaHaK STAN D ARD D EPARTURE
  30. RISK MANAGEMENT

  31. CARDIO-PULMONARY RESUSCITATION DO NOT ATTEMPT

  32. Taboo http://bit.ly/TAOHW3 www.humanisticsystems.com Tell me about a situation where work-as-done

    is not as-disclosed, nor usually as-prescribed, nor usually as-imagined by others? Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done
  33. DOUBLE Image: ©Steven Shorrock All Rights Reserved SHIFTING

  34. enter your presentation title 34 PREPARING INTRAVENOUS INJECTIONS Image: Nathan

    Forget CC BY 2.0 https://flic.kr/p/4m7Z9d
  35. Ignorance and Fantasy http://bit.ly/TAOHW4 www.humanisticsystems.com Tell me about a situation

    where current work-as-imagined is not as-done Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done
  36. THE NEW Photo: NATS UK Air Traffic Control CC BY-NC-ND

    2.0 https://flic.kr/p/ouoeYr TOWER
  37. enter your presentation title 37 THE LIGHTING CIRCUIT Photo: LRD615

    CC BY-SA 2.0 https://flic.kr/p/2kNCax
  38. enter your presentation title 38 WHO SURGICAL CHECKLIST

  39. Projection ? http://bit.ly/TAOHW5 www.humanisticsystems.com Tell me about a situation where

    future work-as-done was imagined. It may or may not be as-done Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done
  40. AFTER Photo: ResoluteSupportMedia CC BY 2.0 https://flic.kr/p/922V3P THE RUNWAY INCURSION

  41. NEVER EVENTS

  42. DUTY OF CANDOUR

  43. P.R. and Subterfuge http://bit.ly/TAOHW6 www.humanisticsystems.com Tell me about a situation

    where work-as-disclosed is not as-done Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done
  44. SAFETY AND EMERGENCY PROCEDURES Photo: Darren CC BY-NC-ND 2.0 https://flic.kr/p/f26Qci

  45. 45 CLAB CHECKLISTS

  46. Defunct http://bit.ly/TAOHW7 www.humanisticsystems.com Tell me about a situation where work-as-prescribed

    is not as-done Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done
  47. 4/2 ENGINE PROCEDURES Photo: William Warby CC BY 2.0 https://flic.kr/p/8hDHDf

  48. enter your presentation title 48 Photo: Marco Verch CC BY

    2.0 https://flic.kr/p/QPTp5h DEFUNCT PROCEDURES
  49. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/2bkA8HS

  50. What is it about your work that others (outside of

    your profession) might find surprising, but that might be interesting or relevant to them? Or… What might you be reluctant to tell them?
  51. Seven Friends of Explanation The [degraded] system Goal conflicts Work-as-done

    Trade-offs & adjustments Local rationality Interactions & patterns Strengths & assets http://bit.ly/SSFaF3 Image: Tim Caynes CC BY-NC 2.0 https://flic.kr/p/6BNpAf www.humanisticsystems.com
  52. None
  53. steven.shorrock@eurocontrol.int www.humanisticsystems.com

  54. or www.bit.ly/HindSightMagazine steven.shorrock@eurocontrol.int Download Free at SKYbrary.aero