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‘What would YOU Call This Talk?’ And Other Powerful Questions

‘What would YOU Call This Talk?’ And Other Powerful Questions

Do you know how to ask questions? We all do, right? All kids go through a “why” phase. Can you remember yours? Or you kid’s? If you were a kid right now, how exactly would you ask one more question, to an adult that had one too many already, in order to get a real answer? And did you realize we used 4 different types of questions in this first paragraph? Each had a different purpose...

Let it be in a mob, while pair programming or just in a team working with other human beings, good questions are paramount. Asking a misguided or inaccurate question can lead you down the wrong rabbit hole... or destroy the energy of your mob altogether. In other words, if you can’t communicate clearly, you’re toast.

So start thinking about the questions you ask. Experience the “Question Formulation Technique” exercise. Experiment with different question forms and become an interrogation expert. That's the plan of this interactive Talk.

Tim Bourguignon

June 25, 2018
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  1. this workshop?
    How would YOU call
    MATHEMA Software GmbH
    @timothep
    Timothée Bourguignon
    timbourguignon.fr
    OOP Conference – Jan 2019

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  2. What is the price of
    misunderstandings?
    @timothep – mathema.de
    Mars Attack! - 1996 – Warner Bros
    https://www.youtube.com/watch?v=rMdC45S79uQ&t

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  3. The wrong
    questions
    Liar, Liar – 1997 – Universal Pictures
    https://www.youtube.com/watch?v=SNLpPbmB8go
    @timothep – mathema.de

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  4. Objection,
    your honor
    „Objection, Your Honor“ – 2017 – Studio C
    https://www.youtube.com/watch?v=5lPaVReNIVI&t
    @timothep – mathema.de

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  5. Reasons to object
    The question is…
    @timothep – mathema.de
    Ambiguous
    Too general
    Hearsay
    Speculative
    Leading

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  6. Why is it important
    @timothep – mathema.de
    for us?

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  7. Formulation
    Exercise
    rightquestion.org
    Question
    Technique
    @timothep – mathema.de

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  8. Everyone can ask
    Focus statement:
    questions!
    @timothep – mathema.de

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  9. Rules
    1. Work in pairs
    2. Write down questions related to the statement
    3. Don’t stop to discuss/judge/answer the questions
    4. Change any statement into a question
    Timebox: 5 min
    @timothep – mathema.de
    „Everyone can ask questions“

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  10. Todo
    1. Mark the open-ended questions with an “O”
    2. Mark the closed-ended questions with a “C”
    3. Change one questions from each type to the other
    Timebox: 3 min
    @timothep – mathema.de
    „Everyone can ask questions“

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  11. Discuss
    1. What did you observe?
    2. What use for open-ended questions?
    3. When use for closed-ended questions?
    @timothep – mathema.de
    „Everyone can ask questions“

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  12. It‘s time for
    question theory

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  13. • Open/Closed
    • Rhetorical
    • Leading
    • Loaded *
    • Probing
    • Funneling
    • Provocative rider *
    * beware
    Question
    theory
    @timothep – mathema.de

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  14. • Learning
    • Relationship building
    • Managing and coaching
    • Avoiding misunderstanding
    • De-fusing heated situation
    • Persuading people
    Question
    theory
    @timothep – mathema.de

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  15. Play
    Role

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  16. Investigation
    Exercise
    Architecture
    Exercise
    @timothep – mathema.de

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  17. 1. Form in groups of 4 persons
    2. Pick a role
    • 1 Expert
    • 1 Inquirer
    • 2 Observers
    Role Play
    Setup
    @timothep – mathema.de

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  18. 1. As the expert, I want to explain a piece of software
    architecture
    2. As the inquirer, I ask question to the expert to
    understand the system
    3. As the expert, I just answer to the question asked
    4. As the observer, I write down all my observations
    related to the questioning, so that we can discuss
    about it later
    Role Play
    @timothep – mathema.de
    Timebox: 5 min

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  19. 1. Observers, give a summary of your observations
    2. All: What did you learn?
    Discussion
    Feedback
    Timebox: 3 min
    @timothep – mathema.de

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  20. 1. Observe the effects of your questions
    2. Think about what your next question will do
    3. Investigate the Lawyers’s “objection” toolbox
    What should you do
    when we’re done speaking?
    @timothep – mathema.de

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  21. Tim Bourguignon
    Slides:
    speakerdeck.com/timothep
    @timothep
    timbourguignon.fr
    mathema.de
    Sources:
    http://rightquestion.org
    http://changingminds.org/techniques/questioning
    https://www.skillsyouneed.com/ips/question-
    types.html
    Any more questions?

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