to improve organizational performance depends largely on implementing what is already known, rather than from adopting new or previously unknown ways of doing things.” Pfeffer, Jeffrey, and Robert I. Sutton. The knowing-doing gap : how smart companies turn knowledge into action. Boston, Mass: Harvard Business School Press, 2000.
of reciprocal helping relationships among all the members. Schein, Edgar H. Helping : how to offer, give, and receive help. San Francisco: Berrett-Koehler Publishers, 2011.