To Inhouse, or Outsource; that is the Question

Regardless of the software, both build a website and maintaining it with 'business as usual' functions, requires a level of developmental expertise. This ranges from keeping the lights on and staying security patched to continuous, rapid and agile development of new functionality.

With each new project comes the decision to create and nurture an inhouse development team or to outsource to an already upskilled team.

This talk discusses:
- The pros and cons of each strategy;
- How Drupal teams should be built and structured;
- What other government entities are doing; and
- Where a blended model works.

Transcript

1. Adam Malone, Senior Solutions Architect Asia Pacific & Japan @adammalone To Inhouse Or Outsource; That Is the Question
2. @adammalone Contributor @Drupal Senior Solutions Architect @Acquia typhonius most places online (including drupal.org)
3. Who is Acquia? 1,000+ ! Enterprise Customers! Leading provider of cloud- based, digital experience management solutions! HQ in Boston with 14 global ! offices in 8 countries! 700+ ! Employees! 2,000+ ! Partners! Inc.5000 ! Fastest Growing!
4. Who Do We Work with?
5. How To Build A Web Platform
6. BUILDING A WEBSITE
7. BUILDING A WEBSITE
8. BUILDING A PLATFORM
9. BUILDING A PLATFORM
10. Delivery Choices
11. INHOUSE Create team internally Upskill, teach and mentor into an internal delivery practice Hold sole responsibility for feature enhancement & regressions
12. OUTSOURCE (Go to tender and) find a trusted partner Provide requirements and resources Retain services for maintenance
13. OFFSHORE (Go to tender and) find a trusted partner Provide requirements and resources Retain services for maintenance
14. BLENDED Outsource Offshore In House + + In House Offshore + In House Outsource +
15. INHOUSE BENEFITS Potentially greater vested interest Internal buy in Tech/non-tech team cohesion grows Retain services for maintenance Easier/less expensive with time Culture instilled early
16. INHOUSE DETRIMENTS Building something from nothing Keeping up to date may be difficult Bad habits may take root Breadth of knowledge limited Challenge to find quality talent
17. OUTSOURCING BENEFITS Proven ability to deliver complex builds Abundance of specialists Pressure to stay ahead of the curve Abundance of creative solutions Competitive
18. OUTSOURCING DETRIMENTS Usually not dedicated teams Potential for coordination challenges Platform evolution should be planned Ownership transfer must be seamless Culture mismatch may occur
19. BUILDING A DRUPAL TEAM Culture Development Projects Skill Matrix Experience Knowledge Fit Profile
20. What Is Everyone Else Doing?
21. AUSTRALIA.GOV.AU NFSA.GOV.AU ANAO.GOV.AU
22. Planning For The Future
23. Difficulty Cost Risk + +
24. BRINGING IT ALL TOGETHER
25. BRINGING IT ALL TOGETHER Launch Engagement Outsource Build In House Capacity 3-15 months 1-3 years Resource Allocation Optional offboarding of partner
26. Thanks For Listening @adammalone