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Designing an online tool to improve the way young people navigate the mental health system

uxaustralia
August 26, 2016

Designing an online tool to improve the way young people navigate the mental health system

While one in four young people in Australia experience mental health problems, only 35% seek professional help – many of those who most need help aren’t receiving it. When taking the steps to get help, young people are easily overwhelmed by the vast amounts of information, unsure whether their issue is serious enough or where to go, deterred by the cost and accessibility of services and concerned about what people might think.

In response to this, ReachOut ‘NextStep’ is a digital tool designed to guide young people aged 18-25 to the best support for them and empower them to seek help. The tool helps young people understand what’s going on for them and then recommends tailored support (whether that is online counselling, phone, face to face services or info and self-help).

Presented by Andrea Browne and Gillian Vogl at UX Australia 2016

uxaustralia

August 26, 2016
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  1. ReachOut NextStep. Designing an online tool to improve the way

    young people navigate the mental health system in Australia Helping all young people be happy and well. AUGUST 26th, 2016 Andréa Browne – Project Manager / [email protected] / @hidrea Gillian Vogl – Research Manager / [email protected] @ReachOut_AU
  2. THE PROBLEM 1 IN 4 YOUNG AUSTRALIANS SUFFERS FROM A

    MENTAL HEALTH DIFFICULTY King et al.(2010)
  3. headspace Lifeline Kids Helpline Suicide Callback ORYGEN YoDAA Turning Point

    Qlife Butterfly Foundation Eating Disorders Victoria Project Rocket Canteen ReachOut Australia Clinical Advisory Tiger Spike Paper Cloud Soap Creative Matt Cole University of Melbourne Red Rollers ReachOut Australia APPROACH 600+ YOUNG PEOPLE
  4. VALIDATE MY FEELINGS SHOW ME I'M NOT ALONE WALK ME

    THROUGH THE PROCESS GIVE ME A SENSE OF HOPE TUNE INTO ME (MY CHANGING NEEDS) MAKE IT EASY TO ACT/CONNECT ENABLE ME ACCESS ANYTIME ON ANY DEVICE UX GOALS
  5. 100 SYMPTOMS, 12 ISSUES, 5 SEVERITY LEVELS FOR EACH ISSUE,

    25 APPS AN TOOLS, 6 ONLINE FORUMS, 14 CHAT SERVICES, 41 PHONE SERVICES, 28 FACE2FACE SERVICES, 30 PRACTICAL TIPS 250+ ARTICLES/STORIES, 20 VIDEOS, 60 PATHWAYS THOUSANDS OF POSSIBLE COMBINATIONS, ON MULTIPLE PLATFORMS.
  6. “EASY TO USE, GREAT SET UP AND HAS EVERYTHING THAT

    I REMEMBER I WANTED TO PUT IN.” (Advisory group participant, 18yrs old)
  7. “ There is help, there’s heaps of help, and different

    apps. There’s other people going through the same thing.” “It’s very simple to use, I can go on even if I don’t know what I’m feeling. .” “If I'm broke, there are free services. If I'm not feeling like talking, or I can't leave the house. Basically, it was hugely helpful to know that no ma?er where I am, there's someone I can talk to, something I can do.”
  8. QUESTIONS? Andréa Browne – Project Manager / [email protected] / @hidrea

    Gillian Vogl – Research Manager / [email protected] Victoria Blake – Research Lead / [email protected] @ReachOut_AU