Reimagining the employee experience at the Department of Home Affairs

Transcript

1. Reimagining HR Service Delivery at the Department of Home Affairs ANGIE GLANCE, SYNERGY GROUP AUSTRALIA AUGUST 2019
2. PAGE 2 MyHR >Manage myself >Conditions >Overseas conditions >Long-term postings
3. PAGE 3 MyHR >Manage myself >Career >Career management >Career planning resources <Career management <Career >Find vacancies <Career >Find vacancies <Career >Career management >Career management toolkit <Career management <Career <Manage myself <Manage myself >Career >Career management >Workforce mobility <Career management Search abandoned
4. PAGE 4 MyHR – the issues 2 3 1 1. Counterintuitive site navigation/information architecture 2. Inadequate search function 3. HR-centric terminology
5. PAGE 5 Sample search scenarios • Overseas postings • Overtime/standby allowance • Sick leave • Changing reporting lines • Secondments • Workstation assessments 33% Average success 47% Average Directness Overseas Postings Workstation Assessments Baselining navigation 19% Average success 38% Average success 22.89 47.79 sec sec
6. Search and user behaviours PAGE 6
7. HR-centric terminology PAGE 7 Restriction allowance Compassionate transfers
8. PAGE 8 What we changed
9. MyHR characters and the employee pathway PAGE 9
10. The results: baseline vs. beta PAGE 10 Workstation Assessments Overseas Postings 19% Average success 38% Average success 82% Average success 100% Average success Secondments 23.76 sec 9.99 sec
11. PAGE 11 MyHR beta results– navigation pathways Workstation assessments Overseas postings
12. Thank you
13. PAGE 13 Contact: Angie Glance Manager, Digital and Technology Advisory Synergy Group aglance@synergygroup.net.au