UXINDIA17 - Think and listen before you automate

Think and listen before you automate

Transcript

2. Think and listen before you automate Amit Lohiya (CEO), Uli Siegmeier (Product & UX) @BloodLink When service design meets social startup
4. Blood what?
5. Hi Ashwin, the surgery went well . The hospital is asking for 4 units of blood replacement urgently. for which i need 4 donations. can you drop by after work to donate ? Amit Hi Saurabh, … Hi Tejas …
6. AB+ is needed. He’s in hospital he obviously knows AB+ can receive any type but it’s bone marrow issue & only AB+ donor is needed according to doctor Nikhil Hi Ashwin, the surgery went well . The hospital is asking for 4 units of blood replacement urgently. for which i need 4 donations. can you drop by after work to donate ? Amit my number 961988***** Thank you Hi Saurabh, … Hi Tejas …
7. AB+ is needed. He’s in hospital he obviously knows AB+ can receive any type but it’s bone marrow issue & only AB+ donor is needed according to doctor Nikhil Hi Ashwin, the surgery went well . The hospital is asking for 4 units of blood replacement urgently. for which i need 4 donations. can you drop by after work to donate ? Amit Laxmi who is admitted for delivery at St John’s Hospital is asked to arrange for O- blood which is needed for transfusion to baby post delivery. Nikhil my number 961988***** Thank you O- donors who can donate on Monday morning 1st Aug pls contact Lokesh on 9844*******. Hope and pray mother and to be born baby get saved. Hi Saurabh, … Hi Tejas …
8. 10 M Annual shortage Replacement Donation Wastage 15% ?
9. Think
13. Listen
15. Understand context Getting out of the office
16. Trust and information Understand context Getting out of the office
17. Trust and information Understand context Shorter iterations Getting out of the office
19. BloodLink Chatbot v0.1 LATER RATE NOW How would you rate your donation experience? This will be used to improve the service and detect issues. Great OK Bad
20. Learnings so far 1:1 Start even smaller!
21. More community Learnings so far 1:1 Start even smaller! 1: x
22. More community Consider impact Learnings so far 1:1 Start even smaller! 1: x
23. Usefulness Product Strategy Design process Building a valuable product
24. Usefulness Product Strategy Design process Stakeholders Domain knowledge Knowledge of ecosystem Balancing Impacts
25. $$$ Desired impact Undesired impact Usefulness Product Strategy Design process Stakeholders Domain knowledge Knowledge of ecosystem Balancing Impacts
27. Hi Ashwin, the surgery went well . The hospital is asking for 4 units of blood replacement urgently. for which i need 4 donations. can you drop by after work to donate ? Amit Hi Saurabh, … Hi Tejas …
28. Help us with the pilot!
29. Q&A
30. ...