with disabilities 20% of people have disabilities (1 in 5) Word of mouth – families and friends Improved public image > 50% of hotel & restaurant websites are not accessible ~ 14% increased business after access renovations. Extrapolation.
Persons with Disabilities United States – Americans with Disabilities Act, Section 504, Section 508 Canada – Human Rights Act, Govt On-Line New Zealand – Human Rights Act, e-Govt Australia – Disability Discrimination Act United Kingdom – Disability Discrimination Act, Special Educational Needs and Disabilities Act
jurisdiction? Sydney Olympics – Ordered to have site accessible. Failed. Damages ($20K) Target (settled) – Improve access, training, damages ($6K/claimant), etc Disney (settled) – Website, parks Netflix – Online providers are subject to federal law. All videos to be captioned.