How to convince your boss

Transcript

1. How To Convince Your Boss And Make Them Say Yes To Chaos Engineering YURY NIÑO ROA @yurynino www.yurynino.dev
2. You may start by telling them you will break everything in production, and that will be fun! https://www.yurynino.dev/
3. What is Chaos Engineering? It is the discipline of experimenting failures in production in order to reveal their weakness and to build confidence in their resilience capability. https://principlesofchaos.org/
4. 2008 Chaos Engineering began at Netflix 2010 Chaos Monkey & Simian Army were launched 2016 Gremlin born 2019 1 Book Chaos massification 2017 SRE USenix Chaos IQ born ChaosConf 2018 1 Book Chaos Monkey for Spring Boot 2020 1 Book was published
5. What my mom thinks I do What my friends thinks I do What software engineers think I do What I really do Who is a Chaos Engineer? Help service owners to increase their resilience through education, tools and encouragement.
6. They will probably ask for R.O.I. By arranging number of incidents, outage by year, cost of outage ... https://www.yurynino.dev/
7. 1. What is Chaos Engineering? 2. How to convince in strategies: a. Make familiar b.Identify your players c.The the right story 3.Still not convinced? AGENDA
8. 1. Make it Familiar
9. Biologist Henri Laborit wrote in 1976: “Faced to unknown experience, man has only three choices: fight, do nothing or flee“. You may start by sharing on internal or external social network some interesting papers on the subject. Depending on tools used by your boss, you just need to find a way to send them those articles. https://www.yurynino.dev/
10. 2. Identify your Players
11. https://www.yurynino.dev/
12. Identify the key issues at stake with decision-takers: What they may win or lose by collaborate with you? What are their influences on other players? Adapt your strategy: • Friends (Zealots and Golden Triangles) • Fence-sitters (Passives) • Foes (Mutineers, Moaners and Opponents) https://www.yurynino.dev/
13. 3. The the right story
14. Adapt your story to their concerns, questions or objections. Play with emotions, they are a major factor in decision making. The most obvious emotion is fear: fear of major outage. The one which will impact your revenue. 5-minute outage represent million dollars! One of the best way is to speak about resilience - Ability to recover quickly from difficulties. https://www.yurynino.dev/
15. You may tell it is better to have an experiment in production during day time with everyone available than an outage in production! For business continuity plan, you already do experiments in production, disaster recovery testing. This type of experiment is at the heart of the Chaos Engineering approach. You may also include you Chief Security as experiments will also help reinforce defense and security of your system: Security Chaos Engineering: A new paradigm for cybersecurity. https://www.yurynino.dev/
16. Still not convinced?
17. https://www.yurynino.dev/
18. https://www.yurynino.dev/ yurynino Thank you!