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GA UX Research Workshop

GA UX Research Workshop

Slides from the General Assembly Understanding UX workshop.

Todd Zaki Warfel

December 09, 2012
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  1. Guerrilla Research
    Methods
    Todd ZAKI WARFEL @zakiwarfel
    W
    eb2.0
    NYC
    #GRMethods

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  2. #GRMethods | @zakiwarfel
    WHY?

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  3. #GRMethods | @zakiwarfel
    Market research is what you do when
    your product isn’t any good.
    Edwin H. Land, Polaroid invented instant
    photography

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  4. #GRMethods | @zakiwarfel
    What makes
    something
    guerrilla?

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  5. #GRMethods | @zakiwarfel
    Guerrilla marketing is a body of
    unconventional ways of pursuing
    conventional goals. It is a proven
    method of achieving pro ts with
    minimum money.
    Jay Conrad Levinson, Author of Guerrilla
    Marketing

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  6. #GRMethods | @zakiwarfel
    Guerrilla methods are faster, less
    expensive, less rigorous versions of
    their non-guerrilla cousins. They o er
    an acceptable trade-o between rigor
    and cost e ective techniques.
    Todd Zaki Warfel and Russ Unger, Authors of
    Guerrilla UX Research Methods

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  7. #GRMethods | @zakiwarfel
    The Naysayers

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  8. #GRMethods | @zakiwarfel
    I can’t make multi-million dollar
    decisions based on information from
    8-12 people.
    My Client, a Big Telco and Media Company

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  9. #GRMethods | @zakiwarfel
    Photo by John Morrison
    We look for what we call the point
    of least astonishment.
    Jared Spool, Founder and CEO User Interface
    Engineering

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  10. #GRMethods | @zakiwarfel
    Change the
    argument from
    people to data
    points.

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  11. #GRMethods | @zakiwarfel

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  12. #GRMethods | @zakiwarfel
    • Start with an activity, context, and time frame
    • Ask for them to show and tell
    • Listen for pain points and seek opportunities
    • Don’t lead the user to the “right” path
    • Allow for exploration and discovery
    • Only build what you need. No more.
    I. Planning Tips

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  13. #GRMethods | @zakiwarfel
    Don’t ask what
    they want.

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  14. #GRMethods | @zakiwarfel
    Start with an activity, context,
    and time frame.

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  15. #GRMethods | @zakiwarfel
    Q: When was the last time you [...] ?

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  16. #GRMethods | @zakiwarfel
    Q: Can you walk me through how you
    did that?

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  17. #GRMethods | @zakiwarfel
    II. Recruiting Tips / Resources
    • Current customer list
    • Mechanical Turk
    • Ethnio
    • Craigslist
    • Facebook
    • Twitter
    • Friends and family

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  18. #GRMethods | @zakiwarfel
    Recruiting

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  19. #GRMethods | @zakiwarfel
    Recruiting

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  20. #GRMethods | @zakiwarfel
    Modern day
    guerrilla
    methods

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  21. #GRMethods | @zakiwarfel
    • Man on the Street
    • Burrito Lunch
    • RIPS / RITE
    • A/B Testing
    • Remote Usability Testing
    • Unmoderated Testing
    • Mobile Testing
    • Body Storming
    • Design Studio
    • Design the Box
    Modern Day Guerrilla Methods

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  22. #GRMethods | @zakiwarfel
    http://www.flickr.com/photos/csaetre/4645769134/
    Man on the street

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  23. #GRMethods | @zakiwarfel
    Man on the street

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  24. #GRMethods | @zakiwarfel
    http://www.flickr.com/photos/ce28nn/3464906581/
    Burrito lunch

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  25. #GRMethods | @zakiwarfel
    RIPS / RITE

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  26. #GRMethods | @zakiwarfel
    RIPS / RITE

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  27. #GRMethods | @zakiwarfel
    *NBHF4PVSDF"#5FTUJOHDPN
    A/B Testing
    50% higher
    conversion

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  28. #GRMethods | @zakiwarfel
    A/B Testing Tools
    • ABTests.com
    • Optimizely
    • NinjaButton
    • KISSmetrics
    • Verster
    • Modesty
    • Unbounce
    • Google Website
    Optimizer
    • A/B Theme Testing
    Plugin for WordPress
    • Visual Website
    Optimizer

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  29. #GRMethods | @zakiwarfel
    Lab Rats

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  30. #GRMethods | @zakiwarfel
    Remote Testing

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  31. #GRMethods | @zakiwarfel
    Remote Testing

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  32. #GRMethods | @zakiwarfel
    Remote Tools
    • Adobe Connect
    • WebEx
    • Go2Meeting
    • Silverback
    • Skype
    • iChat

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  33. #GRMethods | @zakiwarfel
    Unmoderated

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  34. #GRMethods | @zakiwarfel
    Unmoderated Tools
    • Glance.net
    • Ethnio
    • Loop11
    • OpenHallway
    • UserFocus
    • UsabilityTest.com
    • Survs
    • SurveyMonkey
    • ABTests.com
    • OptimalSort
    • Userlytics
    • UserZoom

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  35. #GRMethods | @zakiwarfel
    Mobile

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  36. #GRMethods | @zakiwarfel
    Wrap Up
    • Make the argument about data points,
    not participants
    • Look for the point of least astonishment
    • Don’t ask what they want
    • Start with a context and them to show
    you
    • Iterate. Iterate. Iterate.

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