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Cultivating Extraordinary Culture on Distributed Teams

Cultivating Extraordinary Culture on Distributed Teams

Presentation at Drupal GovCon 2015 on July 24, 2015

Aaron Pava

July 24, 2015
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  1. 1. Demand for time exceeds capacity 2. Unprecedented flood of

    information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  2. 1. Demand for time exceeds capacity 2. Unprecedented flood of

    information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  3. 1. Demand for time exceeds capacity 2. Unprecedented flood of

    information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  4. 1. Demand for time exceeds capacity 2. Unprecedented flood of

    information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  5. 1. Demand for time exceeds capacity 2. Unprecedented flood of

    information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  6. 1. Work is both everywhere and nowhere 2. Technology connects

    us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  7. 1. Work is both everywhere and nowhere 2. Technology connects

    us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  8. 1. Work is both everywhere and nowhere 2. Technology connects

    us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  9. 1. Work is both everywhere and nowhere 2. Technology connects

    us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  10. 1. Work is both everywhere and nowhere 2. Technology connects

    us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  11. 1. Ability to do what most matters to you 2.

    Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  12. 1. Ability to do what most matters to you 2.

    Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  13. 1. Ability to do what most matters to you 2.

    Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  14. 1. Ability to do what most matters to you 2.

    Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  15. 1. Ability to do what most matters to you 2.

    Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  16. 1. No “off” button working from home 2. Communication isn’t

    face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  17. 1. No “off” button working from home 2. Communication isn’t

    face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  18. 1. No “off” button working from home 2. Communication isn’t

    face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  19. 1. No “off” button working from home 2. Communication isn’t

    face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  20. 1. No “off” button working from home 2. Communication isn’t

    face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  21. 1. Choosing the best collaboration tools CULTIVATING EXTRAORDINARY CULTURE DRUPAL

    GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  22. ➔ Slack ➔ Google Docs, Trello ➔ Default to video

    ➔ Communication tools beyond technology ◆ “Humanware” CULTIVATING EXTRAORDINARY CULTURE | CHOOSING THE BEST COLLABORATION TOOLS DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  23. 1. Choosing the best collaboration tools 2. Use tools to

    build culture CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  24. ➔ Say Good Morning! ➔ Weekly All-Hands Call (Wisdom of

    team) ➔ Monthly All-Hands Call (Transparency) ➔ Health, QOTD, SOTD, Parenting, etc. ➔ Set boundaries CULTIVATING EXTRAORDINARY CULTURE | USE TOOLS TO BUILD CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  25. 1. Choosing the best collaboration tools 2. Use tools to

    build culture 3. Measure company sentiment CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  26. ➔ Balance scores and transparency ◆ Take a pulse on

    every call ➔ Retrospectives not just on projects ➔ Share results with team CULTIVATING EXTRAORDINARY CULTURE | MEASURE COMPANY SENTIMENT DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  27. 1. Choosing the best collaboration tools 2. Use tools to

    build culture 3. Measure company sentiment 4. Be responsible for building community CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  28. ➔ Retreats ◆ make it somewhere fun (a real vacation)

    ◆ invite family ➔ Share wins and celebrate our colleagues ◆ “Gold Stars” CULTIVATING EXTRAORDINARY CULTURE | BE RESPONSIBLE FOR BUILDING COMMUNITY DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  29. 1. Choosing the best collaboration tools 2. Use tools to

    build culture 3. Measure company sentiment 4. Be responsible for building community 5. Treat employees with respect CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  30. ➔ Prioritize professional development ➔ Bonuses based on team wide

    success ➔ Take-what-you-want PTO ➔ 5% Time to Give Back ➔ Generous 401k CULTIVATING EXTRAORDINARY CULTURE | TREAT EMPLOYEES WITH RESPECT DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  31. 1. Choosing the best collaboration tools 2. Use tools to

    build culture 3. Measure company sentiment 4. Be responsible for building community 5. Treat employees with respect 6. Leadership must model best behavior CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  32. ➔ Taking time off ➔ Being a great listener ➔

    Using empowering language ◆ "boss" "employee" etc. ➔ Create a safe place to resolve friction CULTIVATING EXTRAORDINARY CULTURE | LEADERSHIP MUST MODEL BEST BEHAVIOR DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  33. 1. Choosing the best collaboration tools 2. Use tools to

    build culture 3. Measure company sentiment 4. Be responsible for building community 5. Treat employees with respect 6. Leadership must model best behavior 7. Be mission-minded, with a narrative CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  34. ➔ Have a clear mission ➔ Have a clear set

    of values ➔ Share during hiring, on-boarding and regularly with team members ➔ Remix in regular intervals (at retreats) CULTIVATING EXTRAORDINARY CULTURE | BE MISSION-MINDED WITH A NARRATIVE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  35. 1. Choosing the best collaboration tools 2. Use tools to

    build culture 3. Measure company sentiment 4. Be responsible for building community 5. Treat employees with respect 6. Leadership must model best behavior 7. Be mission-minded, with a narrative CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  36. Open Discussion DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON

    DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
  37. Thank you. DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON

    DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS