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Cultivating Extraordinary Culture on Distributed Teams

Cultivating Extraordinary Culture on Distributed Teams

Presentation at Drupal GovCon 2015 on July 24, 2015

Aaron Pava

July 24, 2015
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Transcript

  1. Cultivating Extraordinary
    Culture on Distributed Teams

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  2. Introduction

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  3. The Way We Work
    Isn’t Working

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  4. 1. Demand for time exceeds capacity
    2. Unprecedented flood of information
    3. The more we work, the worse we feel
    4. Lack of meaning and significance
    5. Unable to disengage from work
    THE WAY WE WORK ISN’T WORKING
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  5. 1. Demand for time exceeds capacity
    2. Unprecedented flood of information
    3. The more we work, the worse we feel
    4. Lack of meaning and significance
    5. Unable to disengage from work
    THE WAY WE WORK ISN’T WORKING
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  6. 1. Demand for time exceeds capacity
    2. Unprecedented flood of information
    3. The more we work, the worse we feel
    4. Lack of meaning and significance
    5. Unable to disengage from work
    THE WAY WE WORK ISN’T WORKING
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  7. 1. Demand for time exceeds capacity
    2. Unprecedented flood of information
    3. The more we work, the worse we feel
    4. Lack of meaning and significance
    5. Unable to disengage from work
    THE WAY WE WORK ISN’T WORKING
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  8. 1. Demand for time exceeds capacity
    2. Unprecedented flood of information
    3. The more we work, the worse we feel
    4. Lack of meaning and significance
    5. Unable to disengage from work
    THE WAY WE WORK ISN’T WORKING
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  9. The Rules of Work
    Have Changed

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  10. 1. Work is both everywhere and nowhere
    2. Technology connects us 24-7
    3. The freelance revolution
    4. Line between work-life is disappearing
    5. Want purpose and to love what we do
    THE RULES OF WORK HAVE CHANGED
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  11. 1. Work is both everywhere and nowhere
    2. Technology connects us 24-7
    3. The freelance revolution
    4. Line between work-life is disappearing
    5. Want purpose and to love what we do
    THE RULES OF WORK HAVE CHANGED
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  12. 1. Work is both everywhere and nowhere
    2. Technology connects us 24-7
    3. The freelance revolution
    4. Line between work-life is disappearing
    5. Want purpose and to love what we do
    THE RULES OF WORK HAVE CHANGED
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  13. 1. Work is both everywhere and nowhere
    2. Technology connects us 24-7
    3. The freelance revolution
    4. Line between work-life is disappearing
    5. Want purpose and to love what we do
    THE RULES OF WORK HAVE CHANGED
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  14. 1. Work is both everywhere and nowhere
    2. Technology connects us 24-7
    3. The freelance revolution
    4. Line between work-life is disappearing
    5. Want purpose and to love what we do
    THE RULES OF WORK HAVE CHANGED
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  15. The Promised Land

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  16. 1. Ability to do what most matters to you
    2. Balance of work and home life
    3. Ability to focus on what you do best
    4. A sense of meaning and purpose
    5. Opportunities for learning and growth
    THE PROMISED LAND
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  17. 1. Ability to do what most matters to you
    2. Balance of work and home life
    3. Ability to focus on what you do best
    4. A sense of meaning and purpose
    5. Opportunities for learning and growth
    THE PROMISED LAND
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  18. 1. Ability to do what most matters to you
    2. Balance of work and home life
    3. Ability to focus on what you do best
    4. A sense of meaning and purpose
    5. Opportunities for learning and growth
    THE PROMISED LAND
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  19. 1. Ability to do what most matters to you
    2. Balance of work and home life
    3. Ability to focus on what you do best
    4. A sense of meaning and purpose
    5. Opportunities for learning and growth
    THE PROMISED LAND
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  20. 1. Ability to do what most matters to you
    2. Balance of work and home life
    3. Ability to focus on what you do best
    4. A sense of meaning and purpose
    5. Opportunities for learning and growth
    THE PROMISED LAND
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  21. Obstacles of Working
    on a Distributed Team

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  22. 1. No “off” button working from home
    2. Communication isn’t face-to-face
    3. Harder to build a sense of community
    4. Less opportunities for growth
    5. “Culture is too hard to change”
    OBSTACLES OF WORKING ON A DISTRIBUTED TEAM
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  23. 1. No “off” button working from home
    2. Communication isn’t face-to-face
    3. Harder to build a sense of community
    4. Less opportunities for growth
    5. “Culture is too hard to change”
    OBSTACLES OF WORKING ON A DISTRIBUTED TEAM
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  24. 1. No “off” button working from home
    2. Communication isn’t face-to-face
    3. Harder to build a sense of community
    4. Less opportunities for growth
    5. “Culture is too hard to change”
    OBSTACLES OF WORKING ON A DISTRIBUTED TEAM
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  25. 1. No “off” button working from home
    2. Communication isn’t face-to-face
    3. Harder to build a sense of community
    4. Less opportunities for growth
    5. “Culture is too hard to change”
    OBSTACLES OF WORKING ON A DISTRIBUTED TEAM
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  26. 1. No “off” button working from home
    2. Communication isn’t face-to-face
    3. Harder to build a sense of community
    4. Less opportunities for growth
    5. “Culture is too hard to change”
    OBSTACLES OF WORKING ON A DISTRIBUTED TEAM
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  27. Cultivating
    Extraordinary Culture

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  28. 1. Choosing the best collaboration tools
    CULTIVATING EXTRAORDINARY CULTURE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  29. ➔ Slack
    ➔ Google Docs, Trello
    ➔ Default to video
    ➔ Communication tools beyond technology
    ◆ “Humanware”
    CULTIVATING EXTRAORDINARY CULTURE | CHOOSING THE BEST COLLABORATION TOOLS
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  30. 1. Choosing the best collaboration tools
    2. Use tools to build culture
    CULTIVATING EXTRAORDINARY CULTURE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  31. ➔ Say Good Morning!
    ➔ Weekly All-Hands Call (Wisdom of team)
    ➔ Monthly All-Hands Call (Transparency)
    ➔ Health, QOTD, SOTD, Parenting, etc.
    ➔ Set boundaries
    CULTIVATING EXTRAORDINARY CULTURE | USE TOOLS TO BUILD CULTURE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  32. 1. Choosing the best collaboration tools
    2. Use tools to build culture
    3. Measure company sentiment
    CULTIVATING EXTRAORDINARY CULTURE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  33. ➔ Balance scores and transparency
    ◆ Take a pulse on every call
    ➔ Retrospectives not just on projects
    ➔ Share results with team
    CULTIVATING EXTRAORDINARY CULTURE | MEASURE COMPANY SENTIMENT
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  34. 1. Choosing the best collaboration tools
    2. Use tools to build culture
    3. Measure company sentiment
    4. Be responsible for building community
    CULTIVATING EXTRAORDINARY CULTURE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  35. ➔ Retreats
    ◆ make it somewhere fun (a real vacation)
    ◆ invite family
    ➔ Share wins and celebrate our colleagues
    ◆ “Gold Stars”
    CULTIVATING EXTRAORDINARY CULTURE | BE RESPONSIBLE FOR BUILDING COMMUNITY
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  36. 1. Choosing the best collaboration tools
    2. Use tools to build culture
    3. Measure company sentiment
    4. Be responsible for building community
    5. Treat employees with respect
    CULTIVATING EXTRAORDINARY CULTURE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  37. ➔ Prioritize professional development
    ➔ Bonuses based on team wide success
    ➔ Take-what-you-want PTO
    ➔ 5% Time to Give Back
    ➔ Generous 401k
    CULTIVATING EXTRAORDINARY CULTURE | TREAT EMPLOYEES WITH RESPECT
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  38. 1. Choosing the best collaboration tools
    2. Use tools to build culture
    3. Measure company sentiment
    4. Be responsible for building community
    5. Treat employees with respect
    6. Leadership must model best behavior
    CULTIVATING EXTRAORDINARY CULTURE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  39. ➔ Taking time off
    ➔ Being a great listener
    ➔ Using empowering language
    ◆ "boss" "employee" etc.
    ➔ Create a safe place to resolve friction
    CULTIVATING EXTRAORDINARY CULTURE | LEADERSHIP MUST MODEL BEST BEHAVIOR
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  40. 1. Choosing the best collaboration tools
    2. Use tools to build culture
    3. Measure company sentiment
    4. Be responsible for building community
    5. Treat employees with respect
    6. Leadership must model best behavior
    7. Be mission-minded, with a narrative
    CULTIVATING EXTRAORDINARY CULTURE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  41. ➔ Have a clear mission
    ➔ Have a clear set of values
    ➔ Share during hiring, on-boarding and
    regularly with team members
    ➔ Remix in regular intervals (at retreats)
    CULTIVATING EXTRAORDINARY CULTURE | BE MISSION-MINDED WITH A NARRATIVE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

    View Slide

  42. 1. Choosing the best collaboration tools
    2. Use tools to build culture
    3. Measure company sentiment
    4. Be responsible for building community
    5. Treat employees with respect
    6. Leadership must model best behavior
    7. Be mission-minded, with a narrative
    CULTIVATING EXTRAORDINARY CULTURE
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  43. Open Discussion
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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  44. Thank you.
    DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS

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