Cultivating Extraordinary Culture on Distributed Teams

Presentation at Drupal GovCon 2015 on July 24, 2015

Transcript

1. Cultivating Extraordinary Culture on Distributed Teams
2. Introduction
3. The Way We Work Isn’t Working
4. 1. Demand for time exceeds capacity 2. Unprecedented flood of information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
5. 1. Demand for time exceeds capacity 2. Unprecedented flood of information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
6. 1. Demand for time exceeds capacity 2. Unprecedented flood of information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
7. 1. Demand for time exceeds capacity 2. Unprecedented flood of information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
8. 1. Demand for time exceeds capacity 2. Unprecedented flood of information 3. The more we work, the worse we feel 4. Lack of meaning and significance 5. Unable to disengage from work THE WAY WE WORK ISN’T WORKING DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
9. The Rules of Work Have Changed
10. 1. Work is both everywhere and nowhere 2. Technology connects us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
11. 1. Work is both everywhere and nowhere 2. Technology connects us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
12. 1. Work is both everywhere and nowhere 2. Technology connects us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
13. 1. Work is both everywhere and nowhere 2. Technology connects us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
14. 1. Work is both everywhere and nowhere 2. Technology connects us 24-7 3. The freelance revolution 4. Line between work-life is disappearing 5. Want purpose and to love what we do THE RULES OF WORK HAVE CHANGED DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
15. The Promised Land
16. 1. Ability to do what most matters to you 2. Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
17. 1. Ability to do what most matters to you 2. Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
18. 1. Ability to do what most matters to you 2. Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
19. 1. Ability to do what most matters to you 2. Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
20. 1. Ability to do what most matters to you 2. Balance of work and home life 3. Ability to focus on what you do best 4. A sense of meaning and purpose 5. Opportunities for learning and growth THE PROMISED LAND DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
21. Obstacles of Working on a Distributed Team
22. 1. No “off” button working from home 2. Communication isn’t face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
23. 1. No “off” button working from home 2. Communication isn’t face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
24. 1. No “off” button working from home 2. Communication isn’t face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
25. 1. No “off” button working from home 2. Communication isn’t face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
26. 1. No “off” button working from home 2. Communication isn’t face-to-face 3. Harder to build a sense of community 4. Less opportunities for growth 5. “Culture is too hard to change” OBSTACLES OF WORKING ON A DISTRIBUTED TEAM DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
27. Cultivating Extraordinary Culture
28. 1. Choosing the best collaboration tools CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
29. ➔ Slack ➔ Google Docs, Trello ➔ Default to video ➔ Communication tools beyond technology ◆ “Humanware” CULTIVATING EXTRAORDINARY CULTURE | CHOOSING THE BEST COLLABORATION TOOLS DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
30. 1. Choosing the best collaboration tools 2. Use tools to build culture CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
31. ➔ Say Good Morning! ➔ Weekly All-Hands Call (Wisdom of team) ➔ Monthly All-Hands Call (Transparency) ➔ Health, QOTD, SOTD, Parenting, etc. ➔ Set boundaries CULTIVATING EXTRAORDINARY CULTURE | USE TOOLS TO BUILD CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
32. 1. Choosing the best collaboration tools 2. Use tools to build culture 3. Measure company sentiment CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
33. ➔ Balance scores and transparency ◆ Take a pulse on every call ➔ Retrospectives not just on projects ➔ Share results with team CULTIVATING EXTRAORDINARY CULTURE | MEASURE COMPANY SENTIMENT DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
34. 1. Choosing the best collaboration tools 2. Use tools to build culture 3. Measure company sentiment 4. Be responsible for building community CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
35. ➔ Retreats ◆ make it somewhere fun (a real vacation) ◆ invite family ➔ Share wins and celebrate our colleagues ◆ “Gold Stars” CULTIVATING EXTRAORDINARY CULTURE | BE RESPONSIBLE FOR BUILDING COMMUNITY DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
36. 1. Choosing the best collaboration tools 2. Use tools to build culture 3. Measure company sentiment 4. Be responsible for building community 5. Treat employees with respect CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
37. ➔ Prioritize professional development ➔ Bonuses based on team wide success ➔ Take-what-you-want PTO ➔ 5% Time to Give Back ➔ Generous 401k CULTIVATING EXTRAORDINARY CULTURE | TREAT EMPLOYEES WITH RESPECT DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
38. 1. Choosing the best collaboration tools 2. Use tools to build culture 3. Measure company sentiment 4. Be responsible for building community 5. Treat employees with respect 6. Leadership must model best behavior CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
39. ➔ Taking time off ➔ Being a great listener ➔ Using empowering language ◆ "boss" "employee" etc. ➔ Create a safe place to resolve friction CULTIVATING EXTRAORDINARY CULTURE | LEADERSHIP MUST MODEL BEST BEHAVIOR DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
40. 1. Choosing the best collaboration tools 2. Use tools to build culture 3. Measure company sentiment 4. Be responsible for building community 5. Treat employees with respect 6. Leadership must model best behavior 7. Be mission-minded, with a narrative CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
41. ➔ Have a clear mission ➔ Have a clear set of values ➔ Share during hiring, on-boarding and regularly with team members ➔ Remix in regular intervals (at retreats) CULTIVATING EXTRAORDINARY CULTURE | BE MISSION-MINDED WITH A NARRATIVE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
42. 1. Choosing the best collaboration tools 2. Use tools to build culture 3. Measure company sentiment 4. Be responsible for building community 5. Treat employees with respect 6. Leadership must model best behavior 7. Be mission-minded, with a narrative CULTIVATING EXTRAORDINARY CULTURE DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
43. Open Discussion DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS
44. Thank you. DRUPAL GOVCON 2015 | CULTIVATING EXTRAORDINARY CULTURE ON DISTRIBUTED TEAMS | AARON PAVA | @PAVA @CIVICACTIONS