Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Cognitive Overload: Bogged Down & Burned Out

Cognitive Overload: Bogged Down & Burned Out

Armakuni

May 25, 2023
Tweet

More Decks by Armakuni

Other Decks in Technology

Transcript

  1. Cognitive Overload:
    Bogged Down & Burned Out
    Ben Dodd & Billie Thompson
    @PurpleBooth @BenDodd

    View full-size slide

  2. Hello 👋
    @PurpleBooth @BenDodd

    View full-size slide

  3. My story...
    @PurpleBooth @BenDodd

    View full-size slide

  4. 62% of the people who were struggling
    to manage their workloads had
    experienced burnout
    “often” or “extremely often”
    in the previous three months.
    Source: https://hbr.org/2021/02/beyond-burned-out
    @PurpleBooth @BenDodd

    View full-size slide

  5. 89% of respondents said
    their work life was getting worse.
    Source: https://hbr.org/2021/02/beyond-burned-out
    @PurpleBooth @BenDodd

    View full-size slide

  6. Where does burnout
    come from?
    Source: https://www.sciencedirect.com/science/article/pii/S0950584922002257
    @PurpleBooth @BenDodd

    View full-size slide

  7. @PurpleBooth @BenDodd

    View full-size slide

  8. Physiological Factors
    Personality Traits
    Deadlines
    Work Related Factors
    Communication Practices
    @PurpleBooth @BenDodd

    View full-size slide

  9. Physiological Factors
    Personality Traits
    Deadlines
    Work Related Factors
    Communication Practices
    @PurpleBooth @BenDodd

    View full-size slide

  10. Deadlines
    Changing Deadlines
    Lack of visibility
    Arbitrariness
    @PurpleBooth @BenDodd

    View full-size slide

  11. Communication Practices
    Too many interruptions
    Constant meetings
    Wrong communication styles
    @PurpleBooth @BenDodd

    View full-size slide

  12. Work Related Factors
    Severe Data Cascade
    Interrupted Contributions
    Perceived workload
    @PurpleBooth @BenDodd

    View full-size slide

  13. Team Topologies to the rescue
    @PurpleBooth @BenDodd

    View full-size slide

  14. Tackling through the lens
    of cognitive load
    @PurpleBooth @BenDodd

    View full-size slide

  15. 🧠 Cognitive Load
    “the total amount of mental
    effort used in the working
    memory”
    @PurpleBooth @BenDodd

    View full-size slide

  16. Team Cognitive Load
    🧠 + 🧠
    @PurpleBooth @BenDodd

    View full-size slide

  17. Intrinsic
    Extraneous
    Germane
    Cognitive Load-o-meter
    Understanding
    Cognitive Load
    @PurpleBooth @BenDodd

    View full-size slide

  18. Intrinsic
    Extraneous
    Germane
    What mental effort is directly
    needed by the problem
    8x17+14= ?
    @PurpleBooth @BenDodd

    View full-size slide

  19. Intrinsic
    Extraneous
    Germane
    What mental effort is directly
    needed by the problem
    8x17+14= 150
    @PurpleBooth @BenDodd

    View full-size slide

  20. As an Individual
    ● Using a tool I don’t know
    ● I can use ✨SHINY✨
    ● Me not being sure how we
    will even do that
    As a Team
    ● The work doesn’t ever
    quite work right
    ● Work takes a long time
    to complete
    ● Lots of work being done, but
    not much value being
    delivered
    From the inside Intrinsic feels like…
    @PurpleBooth @BenDodd

    View full-size slide

  21. Intrinsic
    Extraneous
    Germane
    The environment the work
    is being done in
    @PurpleBooth @BenDodd

    View full-size slide

  22. Intrinsic
    Extraneous
    Germane
    The environment the work
    is being done in
    Like on stage in
    front of a room
    full of people
    @PurpleBooth @BenDodd

    View full-size slide

  23. As an Individual
    ● The X sucks
    ● Co-workers are scary
    ● Ugh, bureaucracy
    As a Team
    ● Lots of tasks waiting
    on another team
    ● Complaints about things
    being complex
    From the inside Extraneous feels like…
    @PurpleBooth @BenDodd

    View full-size slide

  24. Intrinsic
    Extraneous
    Germane
    Areas of the work
    that need special attention
    @PurpleBooth @BenDodd

    View full-size slide

  25. Intrinsic
    Extraneous
    Germane
    Areas of the work
    that need special attention
    Not fluffing that
    last audience
    interaction
    @PurpleBooth @BenDodd

    View full-size slide

  26. As an Individual
    ● We need to ask X about this
    ● Let's run an experiment
    ● I need to do Y to find out
    As a Team
    ● Discussions of agreements
    between teams
    ● Reports of research
    in demos
    ● The important bits seem to
    take the most time
    From the inside Germane feels like…
    @PurpleBooth @BenDodd

    View full-size slide

  27. When you
    start hitting
    the limits
    Limits of
    working memory
    Intrinsic
    Intrinsic
    Extraneous
    Extraneous
    Intrinsic Extraneous Germane
    Source: From Fraser, K. et al. (2018) “Cognitive Load Theory for debriefing simulations”
    @PurpleBooth @BenDodd

    View full-size slide

  28. 👋 Lee 👋 Mini 👋 Max
    @PurpleBooth @BenDodd

    View full-size slide

  29. ↘ SimpLEEfy Intrinsic
    ⬇ MINImise Extraneous
    ⬆ MAXimise Germane
    @PurpleBooth @BenDodd

    View full-size slide

  30. ↘ SimpLEEfy
    Intrinsic examples
    Hiring for Aptitude
    Technology Selection
    Just Enough Docs
    Effective Upskilling
    @PurpleBooth @BenDodd
    ⬇ MINImise
    Extraneous examples
    DevEx
    Platform Groups
    Golden Paths
    Community
    ⬆ MAXimise
    Germane examples
    👈 Optimise these
    Just Enough Roadmap
    Talk to customers
    End-of-Life Features

    View full-size slide

  31. Cognitive Load Assessment
    Day 1 Commit Drill
    Technology Radars
    Hiring Retrospectives
    Activity Accounting
    @PurpleBooth @BenDodd
    Value Stream Mapping
    Core Domain Charting
    Event & Domain Mapping
    Pizza & Delete Party
    Ask for help
    Optimisation Activities

    View full-size slide

  32. @PurpleBooth @BenDodd

    View full-size slide

  33. Hot News
    teamtopologies.com/tcla
    @PurpleBooth @BenDodd

    View full-size slide

  34. @PurpleBooth @BenDodd

    View full-size slide

  35. Pairing & Mobbing
    @PurpleBooth @BenDodd

    View full-size slide

  36. Goals
    @PurpleBooth @BenDodd
    @PurpleBooth @BenDodd

    View full-size slide

  37. Goals Non-Goals
    @PurpleBooth @BenDodd
    @PurpleBooth @BenDodd

    View full-size slide

  38. One Team
    Before
    @PurpleBooth @BenDodd

    View full-size slide

  39. Control
    Data Acquisition
    Platform Group Stream-aligned
    UNO
    Data Integration
    As a service
    Analytics / Insight
    Enabling
    UNO Hub
    Platform
    Enabling
    Team
    S-A T
    Enabling
    Team
    After
    @PurpleBooth @BenDodd

    View full-size slide

  40. Create self-service
    team storefronts
    with Team APIs
    @PurpleBooth @BenDodd
    @PurpleBooth @BenDodd

    View full-size slide

  41. Example:
    Prioritise broad access
    over ease of creation
    @PurpleBooth @BenDodd

    View full-size slide

  42. ✅ Impacts of cognitive load
    ✅ Types of cognitive load
    ✅ How to optimise cognitive load
    ✅ Activities to try out tomorrow
    @PurpleBooth @BenDodd
    @PurpleBooth @BenDodd

    View full-size slide

  43. An Official Accredited
    @PurpleBooth @BenDodd
    @PurpleBooth @BenDodd

    View full-size slide

  44. Thank you
    Resources here 👉
    @purplebooth
    @bendodd

    View full-size slide