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SRE: Self Isolated Edition
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Armakuni
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April 17, 2020
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SRE: Self Isolated Edition
Armakuni
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April 17, 2020
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Transcript
armakuni.com Site Reliability Engineering Self Isolated Edition Billie Thompson
2 How are you keeping it together?
armakuni.com Site Reliability Engineering Self Isolated Edition Billie Thompson
Introductions 4 • Billie Thompson • Developer • Fav. Animal
Capybara PurpleBooth ArmakuniHQ Getting to know you, Getting to know all about you
5
We’ve worked with these people 6
7 I invented a game
8
9 30 Seconds Fast Careful
10 I can go faster, but I’ll make more mistakes
11 I can go slower, but I’ll get fewer in
12 Middle pace is about the best
13 30 Seconds
14 1 Sprint
15 SRE is an implementation of DevOps
16 In a few months SRE will be nothing more
than DevOps 2.0
17 I want to talk about the bits that will
be lost
18 Great Powers
19 The metric you see is the metric you move
20 The North Star Metric is the single metric that
best captures the core value that your product delivers to customers.
21 Focus on feature delivery
22 Focus on feature delivery I delivered 15 story points
this week! My teams just don’t have the feature velocity
23 Focus on feature delivery Focus on stability I delivered
15 story points this week! My teams just don’t have the feature velocity
armakuni.com How do you combat the great power of feature
delivery Self Isolated Edition Billie Thompson
25 What attributes does a countering force need to have
• Fast feedback cycle • •
26 What attributes does a countering force need to have
• Fast feedback cycle • Be achievable •
27 What attributes does a countering force need to have
• Fast feedback cycle • Be achievable • Have monetary impact
28 Focus on feature delivery Focus on stability I delivered
15 story points this week! My teams just don’t have the feature velocity and we don’t know The Error Budget
29 Errors are Inevitable
30 100% Uptime is Impossible
31 100% Uptime is Impossible and undesirable
32 Stability-o-meter Never down Always down
Our customers would leave us if we had performance in
this region 33 Stability-o-meter Never down Always down
If we are here we are taking as much risk
as our customers will tolerate 34 Stability-o-meter Never down Always down
We need a buffer between what we aim for and
what our customers need 35 Stability-o-meter Never down Always down
This is our error budget we can spend it how
we like 36 Stability-o-meter Never down Always down
Maybe we release a risky feature 37 Stability-o-meter Never down
Always down
Maybe we do that DB migration 38 Stability-o-meter Never down
Always down
Maybe something goes really wrong and we go over 39
Stability-o-meter Never down Always down
40 Stability-o-meter Never down Always down SLO Service Level Objective
An internal team target
41 Stability-o-meter Never down Always down SLA Service Level Agreement
An external promise to customers backed up with financial penalties
42 Stability-o-meter Never down Always down SLA An external promise
to customers backed up with financial penalties The units of this chart are the SLI (Service Level Indicator)
https://cre.page.link/art-of-slos-slides Request / Response Availability Latency Quality Data Processing Coverage
Correctness Freshness Throughput Storage Throughput Latency SLI Menu
44 A running organisation is a complex system in balance
45 What are the balancing forces in your organisation?
46 Are they explicit?
armakuni.com Thank you!
48 Questions?! Now or at the end More More More!
I Have Questions?