Designing Through Difficult Emotions - Big Design 2016

Transcript

1. @cassininazir CASSINI NAZIR September 2016
2. @cassininazir CASSINI NAZIR DEALING WITH PEOPLE Y U CAN’T STAND the best in people How to bring out at their worst Thursday, September 8, 16 Big Design USA · September 2015 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
3. @cassininazir CASSINI NAZIR DEALING WITH PEOPLE Y U CAN’T STAND the best in people How to bring out at their worst Thursday, September 8, 16 Big Design USA · September 2015 Big Design USA · September 2016 @cassininazir CASSINI NAZIR September 2016 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
4. WE’LL COVER AWARENESS What is an emotion and how can we be more aware of them REDISCOVERY Rediscover design tools you already use and apply them to daily life RESOURCES A few resources to help you long after the conference CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
5. Emotional intelligence is the ability to understand and manage one’s emotions Daniel Goleman CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
6. Five abilities comprise emotional intelligence. Knowing our emotions 1 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
7. Five abilities comprise emotional intelligence. Knowing our emotions CEO Senior Exec Executive or VP Director Manager Supervisor Individual Contributor 1 Which group demonstrates the least amount of emotional intelligence? CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
8. CEO Senior Exec Executive 
 or VP Director Manager Supervisor Individual Contributor 80% 78 76 74 72 70 68 Knowing our emotions 1 Emotional Intelligence Scores and Job Title CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
9. Five abilities comprise emotional intelligence. Knowing our emotions Managing our emotions 2 1 Accepting and valuing ourselves Tolerating frustration Expressing emotions at the right time Controlling impulses Managing anger Practicing self-control CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
10. Five abilities comprise emotional intelligence. Knowing our emotions Recognizing emotions in others Managing our emotions 2 3 1 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
11. Embarrassment Fear Sadness Surprise greatergood.berkeley.edu/ei_quiz Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
12. Embarrassment Fear Sadness Surprise greatergood.berkeley.edu/ei_quiz Eyebrows pull up and in Eyelids raise slightly Lip corners pull sideways, tightening and elongating the mouth Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
13. Sadness Amusement Shame Embarrassment greatergood.berkeley.edu/ei_quiz Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
14. Sadness Amusement Shame Embarrassment greatergood.berkeley.edu/ei_quiz Head moves down and to the side Lips press together and corners turn up slightly Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
15. Compassion Sadness Anger Interest greatergood.berkeley.edu/ei_quiz Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
16. Compassion Sadness Anger Interest greatergood.berkeley.edu/ei_quiz Head tilts forward slightly Eyebrows pull up and in Lips press together Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
17. Shame Sadness Disgust Compassion greatergood.berkeley.edu/ei_quiz Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
18. Shame Sadness Disgust Compassion greatergood.berkeley.edu/ei_quiz Head tilts down Eyes look downward Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
19. Surprise Interest Desire Happiness greatergood.berkeley.edu/ei_quiz Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
20. Surprise Interest Desire Happiness greatergood.berkeley.edu/ei_quiz Head tilts forward slightly Eyebrows raised straight up Lips corners pulled up in slight smile Recognizing emotions in others 3 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
21. Five abilities comprise emotional intelligence. Knowing our emotions Managing relationships with others Recognizing emotions in others Managing our emotions 2 3 4 1 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
22. Five abilities comprise emotional intelligence. Knowing our emotions Motivating ourselves 
 to achieve our goals Managing relationships with others Recognizing emotions in others Managing our emotions 1 2 3 4 5 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
23. Knowing our emotions Motivating ourselves 
 to achieve our goals Managing relationships with others Recognizing emotions in others Managing our emotions 1 2 3 4 5 Which abilities did Edison demonstrate? CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
24. Knowing our emotions 1 Five abilities comprise emotional intelligence. of people are able to accurately identify emotions as they happen 36 % different definitions of emotions in the last 100 years 90+ 0.006% of words in English language are words to describe emotions ~4,000 words for emotions 600,000 words CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
25. Robert Plutchik Emotion circumplex more intense less intense CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
26. rage vigilance ecstasy admiration terror amazement grief loathing disgust boredom anger annoyance interest anticipation joy serenity acceptance trust fear apprehension distraction surprise sadness pensiveness remorse disapproval awe submission love optimism aggressiveness contempt Robert Plutchik 3D Model Exploded 2D Model
27. rage vigilance ecstasy terror grief loathing disgust boredom anger annoyance interest anticipation joy serenity acceptance trust fear apprehension distraction surprise sadness pensiveness remorse disapproval awe submission love optimism aggressiveness contempt
28. rage vigilance ecstasy terror grief loathing disgust boredom anger annoyance interest anticipation joy serenity acceptance trust fear apprehension distraction surprise sadness pensiveness remorse disapproval awe submission love optimism aggressiveness contempt
29. rage vigilance ecstasy terror grief loathing disgust boredom anger annoyance interest anticipation joy serenity acceptance trust fear apprehension distraction surprise sadness pensiveness remorse disapproval awe submission love optimism aggressiveness contempt
30. rage vigilance ecstasy terror grief loathing disgust boredom anger annoyance interest anticipation joy serenity acceptance trust fear apprehension distraction surprise sadness pensiveness remorse disapproval awe submission love optimism aggressiveness contempt
31. hbr.org/2013/10/research-the-emotions-that-make-marketing-campaigns-go-viral The Emotions that Make Marketing Campaigns Go Viral Harvard Business Review
32. joy trust trust fear fear surprise surprise sadness sadness disgust disgust anger anger anticipation anticipation joy joy trust fear fear surprise sadness sadness disgust anger anger trust surprise disgust anticipation anticipation joy joy trust trust fear fear surprise surprise sadness sadness disgust disgust anger anger anticipation anticipation joy joy trust fear surprise sadness love submission alarm disappointment remorse contempt aggression optimism guilt curiosity despair ? envy cynism pride fatalism delight sentimentality shame outrage pessimism morbidness dominance anxiety conflict conflict conflict conflict disgust anger anticipation often felt sometimes felt seldom felt opposites primary dyads secondary dyads tertiary dyads
33. optimism despair outrage conflict often felt sometimes felt seldom felt opposites primary dyads secondary dyads tertiary dyads
34. optimism despair outrage conflict often felt sometimes felt seldom felt opposites primary dyads secondary dyads tertiary dyads anticipation joy fear sadness surprise anger trust disgust
35. Antonio Damasio Emotion is not a luxury: it is ... indispensable for survival. It plays a critical role 
 in virtually all aspects of 
 learning, reasoning, and creativity. CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
36. make ugly things look better DESIGNERS CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
37. make ugly things look better DESIGNERS shape emotions CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
38. CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
39. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax returns. How are you feeling about doing your taxes? Good Not so good Don't ask CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
40. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax returns. How are you feeling about doing your taxes? We get it. The tax code is pretty crazy. But we’re used to rolling up our sleeves and making taxes less, well, taxing. Continue Good Don't ask Not so good CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
41. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax returns. How are you feeling about doing your taxes? A lot of people feel the same way. The good news: Our customers rate us an average of 4.8 out of 5 stars. Continue Good Not so good Don't ask CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
42. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax returns. How are you feeling about doing your taxes? A lot of people feel the same way. The good news: Our customers rate us an average of 4.8 out of 5 stars. Continue Good Not so good Don't ask CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
43. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax returns. How are you feeling about doing your taxes? We get it. The tax code is pretty crazy. But we’re used to rolling up our sleeves and making taxes less, well, taxing. Continue Good Don't ask Not so good CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
44. 25% 50% 75% 100% not very difficult very difficult moderately difficult DIFFICULTY COMPLETION easy CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
45. 25% 50% 75% 100% not very difficult very difficult moderately difficult DIFFICULTY COMPLETION easy CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
46. 25% 50% 75% 100% not very difficult very difficult moderately difficult DIFFICULTY COMPLETION easy CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
47. Yes, user — tell me your deepest, darkest thoughts. CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
48. EMPATHY MAP PERSONA AFFINITY DIAGRAM AEIOU A/B TESTING CONTEXTUAL INQUIRY ETHNOGRAPHY USER OBSERVATION MUSTACHES CONTEXT SCENARIOS USER JOURNEY MAP PARTICIPATORY DESIGN DESIGN WORKSHOPS SCENARIO SWIMLANES RITE METHOD DESIGN CHARETTE SKINNY JEANS DESIGN FOLK HAVE THE TOOLS CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
49. TO UNDERSTAND USERS DESIGN FOLK HAVE THE TOOLS CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
50. TO UNDERSTAND USERS DESIGN FOLK HAVE THE TOOLS AND OURSELVES ? CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
51. THE ACTION CYCLE Donald Norman CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
52. GOAL THE ACTION CYCLE mind Get more light in the room CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
53. WORLD GOAL THE ACTION CYCLE event 4 3 2 1 5 6 7 Form intent Sequence of Actions Execute Actions Evaluate outcome Interpret
 the state Perceive
 the state Get more light in the room CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
54. GULF of EVALUATION WORLD GOAL THE ACTION CYCLE event Form intent Sequence of Actions Execute Actions Evaluate outcome Interpret
 the state Perceive
 the state 4 3 2 1 5 6 7 GULF of EXECUTION Get more light in the room CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
55. WORLD GOAL THE ACTION CYCLE event GULF of EVALUATION 4 3 2 1 5 6 7 GULF of EXECUTION CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
56. WORLD GOAL THE ACTION CYCLE event FRUSTRATION IRRITATION DELIGHTED AMUSED PLEASURE CONTENTED THRILLED DESIRE CONFUSION DOUBT SATISFIED ANNOYED ENTERTAINED DISTRACTED ENGAGED BORED UNIMPRESSED UNSURE ENJOYMENT GULF of EVALUATION 4 3 2 1 5 6 7 GULF of EXECUTION
57. WORLD GOAL THE ACTION CYCLE event FRUSTRATION IRRITATION DELIGHTED AMUSED PLEASURE CONTENTED THRILLED DESIRE CONFUSION DOUBT SATISFIED ANNOYED ENTERTAINED DISTRACTED ENGAGED BORED UNIMPRESSED UNSURE ENJOYMENT GULF of EVALUATION 4 3 2 1 5 6 7 GULF of EXECUTION
58. WORLD GOAL THE ACTION CYCLE event FRUSTRATION IRRITATION DELIGHTED AMUSED PLEASURE CONTENTED THRILLED DESIRE CONFUSION DOUBT SATISFIED ANNOYED ENTERTAINED DISTRACTED ENGAGED BORED UNIMPRESSED UNSURE ENJOYMENT GULF of EVALUATION 4 3 2 1 5 6 7 GULF of EXECUTION
59. WORLD GOAL THE ACTION CYCLE event FRUSTRATION IRRITATION DELIGHTED AMUSED PLEASURE CONTENTED THRILLED DESIRE CONFUSION DOUBT SATISFIED ANNOYED ENTERTAINED DISTRACTED ENGAGED BORED UNIMPRESSED UNSURE ENJOYMENT GULF of EVALUATION 4 3 2 1 5 6 7 GULF of EXECUTION
60. Put our work in front of others Compare ourselves to others Criticize ourselves Make ourselves vulnerable CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
61. WORLD GOAL THE ACTION CYCLE event FRUSTRATION IRRITATION DELIGHTED AMUSED PLEASURE CONTENTED THRILLED DESIRE CONFUSION DOUBT SATISFIED ANNOYED ENTERTAINED DISTRACTED ENGAGED BORED UNIMPRESSED UNSURE ENJOYMENT GULF of EVALUATION 4 3 2 1 5 6 7 GULF of EXECUTION CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
62. WORLD CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
63. WORLD 7 6 5 1 2 3 4 ACTIVATING EVENT
64. WORLD 7 6 5 1 2 3 4 ACTIVATING EVENT Someone displays this face to you Perceive 
 the event
65. WORLD 7 6 5 1 2 3 4 ACTIVATING EVENT Someone displays this face to you Perceive 
 the event Interpret
 the event
66. WORLD 7 6 5 1 2 3 4 ACTIVATING EVENT Perceive 
 the event Interpret
 the event BELIEFS and SELF-TALK Evaluate options
67. WORLD 7 6 5 1 2 3 4 ACTIVATING EVENT Perceive 
 the event Interpret
 the event BELIEFS and SELF-TALK Evaluate options CONSEQUENCES emotional and behavioral “He thinks I’m a loser” “What’s he so angry about?” “What did I do to him?” “What’s wrong with him?” “Do I even know this guy?” “I feel bad now”
68. WORLD 7 6 5 1 2 3 4 ACTIVATING EVENT Perceive 
 the event Interpret
 the event BELIEFS and SELF-TALK Evaluate options CONSEQUENCES emotional and behavioral “He thinks I’m a loser” “What’s he so angry about?” “What did I do to him?” “What’s wrong with him?” “Do I even know this guy?” “I feel bad now” Form response Sequence of Actions Execute Response DISPUTE irrational thinking
69. GULF of EVALUATION WORLD GOAL THE ACTION CYCLE event Form intent Sequence of Actions Execute Actions Evaluate outcome Interpret the state Perceive the state 4 3 2 5 6 7 GULF of EXECUTION 1 BELIEFS and SELF-TALK WORLD COGNITIVE BEHAVIORAL THERAPY Form response Sequence of Actions Execute Response Evaluate options Interpret the event Perceive the event 7 6 5 1 2 3 4 CONSEQUENCES emotional and behavioral DISPUTE irrational thinking ACTIVATING EVENT CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
70. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. “He thinks I’m a loser” CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
71. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. “He thinks I’m a loser” “I won’t get that job” CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
72. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. CATASTROPHIZING You believe that what has happened or will happen will be so awful and unbearable that you won’t be able to stand it. “He thinks I’m a loser” “I won’t get that job” “It would be terrible if I failed” CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
73. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. CATASTROPHIZING You believe that what has happened or will happen will be so awful and unbearable that you won’t be able to stand it. NEGATIVE FILTERING You focus almost exclusively on the negatives and seldom notice the positives. “He thinks I’m a loser” “I won’t get that job” “It would be terrible if I failed” “Look at all the people who don’t like me” CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
74. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. CATASTROPHIZING You believe that what has happened or will happen will be so awful and unbearable that you won’t be able to stand it. ALWAYS & NEVER You believe that an unpleasant situation that’s irritating you will always be that way and never change. NEGATIVE FILTERING You focus almost exclusively on the negatives and seldom notice the positives. “He thinks I’m a loser” “I won’t get that job” “It would be terrible if I failed” “Look at all the people who don’t like me” “I always make a fool of myself when presenting” 24 7 CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
75. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. CATASTROPHIZING You believe that what has happened or will happen will be so awful and unbearable that you won’t be able to stand it. ALWAYS & NEVER You believe that an unpleasant situation that’s irritating you will always be that way and never change. NEGATIVE FILTERING You focus almost exclusively on the negatives and seldom notice the positives. “He thinks I’m a loser” 24 7 “I don’t know what he think, but it’s okay if he thinks I’m a loser” “I won’t get that job” “It would be terrible if I failed” “Look at all the people who don’t like me” “I always make a fool of myself when presenting” CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
76. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. CATASTROPHIZING You believe that what has happened or will happen will be so awful and unbearable that you won’t be able to stand it. ALWAYS & NEVER You believe that an unpleasant situation that’s irritating you will always be that way and never change. NEGATIVE FILTERING You focus almost exclusively on the negatives and seldom notice the positives. “He thinks I’m a loser” “I won’t get that job” 24 7 “I don’t know what he think, but it’s okay if he thinks I’m a loser” “I don’t know what tomorrow may bring, but I can do my best to prepare” “It would be terrible if I failed” “Look at all the people who don’t like me” “I always make a fool of myself when presenting” CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
77. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. CATASTROPHIZING You believe that what has happened or will happen will be so awful and unbearable that you won’t be able to stand it. ALWAYS & NEVER You believe that an unpleasant situation that’s irritating you will always be that way and never change. NEGATIVE FILTERING You focus almost exclusively on the negatives and seldom notice the positives. “He thinks I’m a loser” “I won’t get that job” “It would be terrible if I failed” 24 7 “I don’t know what he think, but it’s okay if he thinks I’m a loser” “I don’t know what tomorrow may bring, but I can do my best to prepare” “I’d rather not fail, but if I do I can handle it. I’ll learn from my mistakes.” “Look at all the people who don’t like me” “I always make a fool of myself when presenting” CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
78. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. CATASTROPHIZING You believe that what has happened or will happen will be so awful and unbearable that you won’t be able to stand it. ALWAYS & NEVER You believe that an unpleasant situation that’s irritating you will always be that way and never change. NEGATIVE FILTERING You focus almost exclusively on the negatives and seldom notice the positives. “He thinks I’m a loser” “I won’t get that job” “It would be terrible if I failed” “Look at all the people who don’t like me” 24 7 “I don’t know what he think, but it’s okay if he thinks I’m a loser” “I don’t know what tomorrow may bring, but I can do my best to prepare” “I’d rather not fail, but if I do I can handle it. I’ll learn from my mistakes.” “There are people enjoy my company” “I always make a fool of myself when presenting” CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
79. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. CATASTROPHIZING You believe that what has happened or will happen will be so awful and unbearable that you won’t be able to stand it. ALWAYS & NEVER You believe that an unpleasant situation that’s irritating you will always be that way and never change. NEGATIVE FILTERING You focus almost exclusively on the negatives and seldom notice the positives. “He thinks I’m a loser” “I won’t get that job” “It would be terrible if I failed” “Look at all the people who don’t like me” “I always make a fool of myself when presenting” 24 7 “I don’t know what he think, but it’s okay if he thinks I’m a loser” “I don’t know what tomorrow may bring, but I can do my best to prepare” “I’d rather not fail, but if I do I can handle it. I’ll learn from my mistakes.” “There are people enjoy my company” “I can prepare more to have an outstanding presentation” CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
80. MIND READING You assume that you know what people think without having sufficient evidence of their thoughts. FORTUNE-TELLING You predict the future negatively: things will get worse, or there is danger ahead. CATASTROPHIZING You believe that what has happened or will happen will be so awful and unbearable that you won’t be able to stand it. ALWAYS & NEVER You believe that an unpleasant situation that’s irritating you will always be that way and never change. NEGATIVE FILTERING You focus almost exclusively on the negatives and seldom notice the positives. “He thinks I’m a loser” “I won’t get that job” “It would be terrible if I failed” “Look at all the people who don’t like me” “I always make a fool of myself when presenting” 24 7 “I don’t know what he think, but it’s okay if he thinks I’m a loser” “I don’t know what tomorrow may bring, but I can do my best to prepare” “I’d rather not fail, but if I do I can handle it. I’ll learn from my mistakes.” “There are people enjoy my company” “I can prepare more to have an outstanding presentation”
81. WORLD 7 6 5 1 2 3 4 ACTIVATING EVENT Perceive 
 the event Interpret
 the event BELIEFS and SELF-TALK Evaluate options CONSEQUENCES emotional and behavioral “He thinks I’m a loser” “What’s he so angry about?” “What did I do to him?” “What’s wrong with him?” “Do I even know this guy?” “I feel bad now” Form response Sequence of Actions Execute Response DISPUTE irrational thinking
82. Keith Yamashita CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
91. Designers imagine that which does not yet exist and bring it into reality. CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016 DOWNLOAD THIS TALK speakerdeck.com/cassininazir