Designing Through Difficult Emotions - Big Design 2016

Transcript

1. @cassininazir
   CASSINI NAZIR
   September 2016
   

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2. @cassininazir
   CASSINI NAZIR
   DEALING WITH
   PEOPLE Y U
   CAN’T STAND
   the best in people
   How to bring out
   at their worst
   Thursday, September 8, 16
   Big Design USA · September 2015
   CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
   

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3. @cassininazir
   CASSINI NAZIR
   DEALING WITH
   PEOPLE Y U
   CAN’T STAND
   the best in people
   How to bring out
   at their worst
   Thursday, September 8, 16
   Big Design USA · September 2015
   Big Design USA · September 2016
   @cassininazir
   CASSINI NAZIR
   September 2016
   CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
   

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4. WE’LL COVER
   AWARENESS
   What is an
   emotion and
   how can we be
   more aware of
   them
   REDISCOVERY
   Rediscover
   design tools you
   already use and
   apply them to
   daily life
   RESOURCES
   A few
   resources to
   help you long
   after the
   conference
   CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
   

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5. Emotional intelligence is the ability to
   understand and manage one’s emotions
   Daniel Goleman
   CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
   

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6. Five abilities comprise emotional intelligence.
   Knowing our emotions
   1
   CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
   

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7. Five abilities comprise emotional intelligence.
   Knowing our emotions
   CEO
   Senior Exec
   Executive or VP
   Director
   Manager
   Supervisor
   Individual Contributor
   1
   Which group
   demonstrates
   the least amount
   of emotional
   intelligence?
   CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
   

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8. CEO
   Senior
   Exec
   Executive 

   or VP
   Director
   Manager
   Supervisor
   Individual
   Contributor
   80%
   78
   76
   74
   72
   70
   68
   Knowing our emotions
   1
   Emotional Intelligence Scores and Job Title
   CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
   

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9. Five abilities comprise emotional intelligence.
   Knowing our emotions
   Managing our emotions
   2
   1
   Accepting and valuing ourselves
   Tolerating frustration
   Expressing emotions at the right time
   Controlling impulses
   Managing anger
   Practicing self-control
   CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
   

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10. Five abilities comprise emotional intelligence.
    Knowing our emotions
    Recognizing emotions in others
    Managing our emotions
    2
    3
    1
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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11. Embarrassment
    Fear
    Sadness
    Surprise
    greatergood.berkeley.edu/ei_quiz
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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12. Embarrassment
    Fear
    Sadness
    Surprise
    greatergood.berkeley.edu/ei_quiz
    Eyebrows
    pull up and in
    Eyelids
    raise slightly
    Lip corners pull sideways,
    tightening and
    elongating the mouth
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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13. Sadness
    Amusement
    Shame
    Embarrassment
    greatergood.berkeley.edu/ei_quiz
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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14. Sadness
    Amusement
    Shame
    Embarrassment
    greatergood.berkeley.edu/ei_quiz
    Head moves
    down and to
    the side
    Lips press together and
    corners turn up slightly
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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15. Compassion
    Sadness
    Anger
    Interest
    greatergood.berkeley.edu/ei_quiz
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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16. Compassion
    Sadness
    Anger
    Interest
    greatergood.berkeley.edu/ei_quiz
    Head tilts
    forward
    slightly
    Eyebrows
    pull up and in
    Lips press together
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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17. Shame
    Sadness
    Disgust
    Compassion
    greatergood.berkeley.edu/ei_quiz
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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18. Shame
    Sadness
    Disgust
    Compassion
    greatergood.berkeley.edu/ei_quiz
    Head tilts
    down
    Eyes look
    downward
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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19. Surprise
    Interest
    Desire
    Happiness
    greatergood.berkeley.edu/ei_quiz
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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20. Surprise
    Interest
    Desire
    Happiness
    greatergood.berkeley.edu/ei_quiz
    Head tilts
    forward
    slightly
    Eyebrows
    raised
    straight up
    Lips corners pulled up
    in slight smile
    Recognizing emotions in others
    3
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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21. Five abilities comprise emotional intelligence.
    Knowing our emotions
    Managing relationships with others
    Recognizing emotions in others
    Managing our emotions
    2
    3
    4
    1
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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22. Five abilities comprise emotional intelligence.
    Knowing our emotions
    Motivating ourselves 

    to achieve our goals
    Managing relationships with others
    Recognizing emotions in others
    Managing our emotions
    1
    2
    3
    4
    5
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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23. Knowing our emotions
    Motivating ourselves 

    to achieve our goals
    Managing relationships with others
    Recognizing emotions in others
    Managing our emotions
    1
    2
    3
    4
    5
    Which abilities did Edison demonstrate?
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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24. Knowing our emotions
    1
    Five abilities comprise emotional intelligence.
    of people are able to accurately
    identify emotions as they happen
    36 %
    different definitions of
    emotions in the last 100 years
    90+
    0.006% of words in English language
    are words to describe emotions
    ~4,000 words for emotions 600,000 words
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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25. Robert Plutchik
    Emotion circumplex
    more intense
    less intense
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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26. rage
    vigilance
    ecstasy
    admiration
    terror
    amazement
    grief
    loathing
    disgust
    boredom
    anger
    annoyance
    interest
    anticipation
    joy
    serenity
    acceptance
    trust
    fear apprehension
    distraction
    surprise
    sadness
    pensiveness
    remorse disapproval
    awe
    submission
    love
    optimism
    aggressiveness
    contempt
    Robert Plutchik
    3D Model
    Exploded 2D Model
    

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27. rage
    vigilance
    ecstasy
    terror
    grief
    loathing
    disgust
    boredom
    anger
    annoyance
    interest
    anticipation
    joy
    serenity
    acceptance
    trust
    fear apprehension
    distraction
    surprise
    sadness
    pensiveness
    remorse disapproval
    awe
    submission
    love
    optimism
    aggressiveness
    contempt
    

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28. rage
    vigilance
    ecstasy
    terror
    grief
    loathing
    disgust
    boredom
    anger
    annoyance
    interest
    anticipation
    joy
    serenity
    acceptance
    trust
    fear apprehension
    distraction
    surprise
    sadness
    pensiveness
    remorse disapproval
    awe
    submission
    love
    optimism
    aggressiveness
    contempt
    

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29. rage
    vigilance
    ecstasy
    terror
    grief
    loathing
    disgust
    boredom
    anger
    annoyance
    interest
    anticipation
    joy
    serenity
    acceptance
    trust
    fear apprehension
    distraction
    surprise
    sadness
    pensiveness
    remorse disapproval
    awe
    submission
    love
    optimism
    aggressiveness
    contempt
    

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30. rage
    vigilance
    ecstasy
    terror
    grief
    loathing
    disgust
    boredom
    anger
    annoyance
    interest
    anticipation
    joy
    serenity
    acceptance
    trust
    fear apprehension
    distraction
    surprise
    sadness
    pensiveness
    remorse disapproval
    awe
    submission
    love
    optimism
    aggressiveness
    contempt
    

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31. hbr.org/2013/10/research-the-emotions-that-make-marketing-campaigns-go-viral
    The Emotions that
    Make Marketing
    Campaigns Go Viral
    Harvard Business
    Review
    

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32. joy trust
    trust fear
    fear surprise
    surprise sadness
    sadness disgust
    disgust anger
    anger anticipation
    anticipation joy
    joy
    trust
    fear
    fear
    surprise
    sadness
    sadness
    disgust
    anger
    anger
    trust
    surprise
    disgust
    anticipation
    anticipation
    joy
    joy
    trust
    trust
    fear
    fear
    surprise
    surprise
    sadness
    sadness
    disgust
    disgust
    anger
    anger
    anticipation
    anticipation
    joy
    joy
    trust
    fear
    surprise
    sadness
    love
    submission
    alarm
    disappointment
    remorse
    contempt
    aggression
    optimism
    guilt
    curiosity
    despair
    ?
    envy
    cynism
    pride
    fatalism
    delight
    sentimentality
    shame
    outrage
    pessimism
    morbidness
    dominance
    anxiety
    conflict
    conflict
    conflict
    conflict
    disgust
    anger
    anticipation
    often felt sometimes felt seldom felt opposites
    primary dyads secondary dyads tertiary dyads
    

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33. optimism despair outrage conflict
    often felt sometimes felt seldom felt opposites
    primary dyads secondary dyads tertiary dyads
    

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34. optimism despair outrage conflict
    often felt sometimes felt seldom felt opposites
    primary dyads secondary dyads tertiary dyads
    anticipation joy fear sadness surprise anger trust disgust
    

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35. Antonio Damasio
    Emotion is not a luxury:
    it is ... indispensable for
    survival.
    It plays a critical role 

    in virtually all aspects of 

    learning, reasoning, and
    creativity.
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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36. make ugly things look better
    DESIGNERS
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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37. make ugly things look better
    DESIGNERS
    shape emotions
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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38. CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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39. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax
    returns.
    How are you feeling about doing your taxes?
    Good
    Not so good
    Don't ask
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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40. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax
    returns.
    How are you feeling about doing your taxes?
    We get it. The tax code is pretty crazy. But we’re used to rolling up our sleeves and
    making taxes less, well, taxing.
    Continue
    Good
    Don't ask
    Not so good
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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41. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax
    returns.
    How are you feeling about doing your taxes?
    A lot of people feel the same way. The good news: Our customers rate us an average
    of 4.8 out of 5 stars.
    Continue
    Good
    Not so good
    Don't ask
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

    View Slide

42. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax
    returns.
    How are you feeling about doing your taxes?
    A lot of people feel the same way. The good news: Our customers rate us an average
    of 4.8 out of 5 stars.
    Continue
    Good
    Not so good
    Don't ask
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

    View Slide

43. Thanks. And in case you were wondering: We’re turning 32 this year. That’s a lot of tax
    returns.
    How are you feeling about doing your taxes?
    We get it. The tax code is pretty crazy. But we’re used to rolling up our sleeves and
    making taxes less, well, taxing.
    Continue
    Good
    Don't ask
    Not so good
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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44. 25% 50% 75% 100%
    not very difficult
    very difficult
    moderately difficult
    DIFFICULTY
    COMPLETION
    easy
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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45. 25% 50% 75% 100%
    not very difficult
    very difficult
    moderately difficult
    DIFFICULTY
    COMPLETION
    easy
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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46. 25% 50% 75% 100%
    not very difficult
    very difficult
    moderately difficult
    DIFFICULTY
    COMPLETION
    easy
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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47. Yes, user — tell me
    your deepest,
    darkest thoughts.
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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48. EMPATHY MAP
    PERSONA
    AFFINITY
    DIAGRAM
    AEIOU
    A/B TESTING
    CONTEXTUAL
    INQUIRY
    ETHNOGRAPHY
    USER
    OBSERVATION
    MUSTACHES
    CONTEXT
    SCENARIOS
    USER
    JOURNEY
    MAP
    PARTICIPATORY
    DESIGN
    DESIGN
    WORKSHOPS
    SCENARIO
    SWIMLANES
    RITE METHOD
    DESIGN
    CHARETTE
    SKINNY JEANS
    DESIGN FOLK HAVE THE TOOLS
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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49. TO UNDERSTAND USERS
    DESIGN FOLK HAVE THE TOOLS
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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50. TO UNDERSTAND USERS
    DESIGN FOLK HAVE THE TOOLS
    AND OURSELVES ?
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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51. THE ACTION CYCLE
    Donald Norman
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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52. GOAL
    THE ACTION CYCLE
    mind
    Get more
    light in the
    room
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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53. WORLD
    GOAL
    THE ACTION CYCLE
    event
    4
    3
    2
    1
    5
    6
    7 Form intent
    Sequence of
    Actions
    Execute
    Actions
    Evaluate
    outcome
    Interpret

    the state
    Perceive

    the state
    Get more
    light in the
    room
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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54. GULF of
    EVALUATION
    WORLD
    GOAL
    THE ACTION CYCLE
    event
    Form intent
    Sequence of
    Actions
    Execute
    Actions
    Evaluate
    outcome
    Interpret

    the state
    Perceive

    the state
    4
    3
    2
    1
    5
    6
    7
    GULF of
    EXECUTION
    Get more
    light in the
    room
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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55. WORLD
    GOAL
    THE ACTION CYCLE
    event
    GULF of
    EVALUATION
    4
    3
    2
    1
    5
    6
    7
    GULF of
    EXECUTION
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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56. WORLD
    GOAL
    THE ACTION CYCLE
    event
    FRUSTRATION
    IRRITATION
    DELIGHTED
    AMUSED
    PLEASURE
    CONTENTED
    THRILLED
    DESIRE
    CONFUSION
    DOUBT
    SATISFIED
    ANNOYED
    ENTERTAINED
    DISTRACTED
    ENGAGED
    BORED
    UNIMPRESSED
    UNSURE
    ENJOYMENT
    GULF of
    EVALUATION
    4
    3
    2
    1
    5
    6
    7
    GULF of
    EXECUTION
    

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57. WORLD
    GOAL
    THE ACTION CYCLE
    event
    FRUSTRATION
    IRRITATION
    DELIGHTED
    AMUSED
    PLEASURE
    CONTENTED
    THRILLED
    DESIRE
    CONFUSION
    DOUBT
    SATISFIED
    ANNOYED
    ENTERTAINED
    DISTRACTED
    ENGAGED
    BORED
    UNIMPRESSED
    UNSURE
    ENJOYMENT
    GULF of
    EVALUATION
    4
    3
    2
    1
    5
    6
    7
    GULF of
    EXECUTION
    

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58. WORLD
    GOAL
    THE ACTION CYCLE
    event
    FRUSTRATION
    IRRITATION
    DELIGHTED
    AMUSED
    PLEASURE
    CONTENTED
    THRILLED
    DESIRE
    CONFUSION
    DOUBT
    SATISFIED
    ANNOYED
    ENTERTAINED
    DISTRACTED
    ENGAGED
    BORED
    UNIMPRESSED
    UNSURE
    ENJOYMENT
    GULF of
    EVALUATION
    4
    3
    2
    1
    5
    6
    7
    GULF of
    EXECUTION
    

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59. WORLD
    GOAL
    THE ACTION CYCLE
    event
    FRUSTRATION
    IRRITATION
    DELIGHTED
    AMUSED
    PLEASURE
    CONTENTED
    THRILLED
    DESIRE
    CONFUSION
    DOUBT
    SATISFIED
    ANNOYED
    ENTERTAINED
    DISTRACTED
    ENGAGED
    BORED
    UNIMPRESSED
    UNSURE
    ENJOYMENT
    GULF of
    EVALUATION
    4
    3
    2
    1
    5
    6
    7
    GULF of
    EXECUTION
    

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60. Put our work in front of others
    Compare ourselves to others
    Criticize ourselves
    Make ourselves vulnerable
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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61. WORLD
    GOAL
    THE ACTION CYCLE
    event
    FRUSTRATION
    IRRITATION
    DELIGHTED
    AMUSED
    PLEASURE
    CONTENTED
    THRILLED
    DESIRE
    CONFUSION
    DOUBT
    SATISFIED
    ANNOYED
    ENTERTAINED
    DISTRACTED
    ENGAGED
    BORED
    UNIMPRESSED
    UNSURE
    ENJOYMENT
    GULF of
    EVALUATION
    4
    3
    2
    1
    5
    6
    7
    GULF of
    EXECUTION
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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62. WORLD
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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63. WORLD
    7
    6
    5
    1
    2
    3
    4
    ACTIVATING EVENT
    

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64. WORLD
    7
    6
    5
    1
    2
    3
    4
    ACTIVATING EVENT
    Someone
    displays this
    face to you
    Perceive 

    the event
    

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65. WORLD
    7
    6
    5
    1
    2
    3
    4
    ACTIVATING EVENT
    Someone
    displays this
    face to you
    Perceive 

    the event
    Interpret

    the event
    

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66. WORLD
    7
    6
    5
    1
    2
    3
    4
    ACTIVATING EVENT
    Perceive 

    the event
    Interpret

    the event
    BELIEFS and
    SELF-TALK
    Evaluate
    options
    

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67. WORLD
    7
    6
    5
    1
    2
    3
    4
    ACTIVATING EVENT
    Perceive 

    the event
    Interpret

    the event
    BELIEFS and
    SELF-TALK
    Evaluate
    options
    CONSEQUENCES
    emotional and behavioral
    “He thinks I’m a loser”
    “What’s he so angry about?”
    “What did I do to him?”
    “What’s wrong with him?”
    “Do I even know this guy?”
    “I feel bad now”
    

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68. WORLD
    7
    6
    5
    1
    2
    3
    4
    ACTIVATING EVENT
    Perceive 

    the event
    Interpret

    the event
    BELIEFS and
    SELF-TALK
    Evaluate
    options
    CONSEQUENCES
    emotional and behavioral
    “He thinks I’m a loser”
    “What’s he so angry about?”
    “What did I do to him?”
    “What’s wrong with him?”
    “Do I even know this guy?”
    “I feel bad now”
    Form response
    Sequence of
    Actions
    Execute
    Response
    DISPUTE
    irrational thinking
    

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69. GULF of
    EVALUATION
    WORLD
    GOAL
    THE ACTION CYCLE
    event
    Form intent
    Sequence of
    Actions
    Execute
    Actions
    Evaluate
    outcome
    Interpret
    the state
    Perceive
    the state
    4
    3
    2
    5
    6
    7
    GULF of
    EXECUTION
    1
    BELIEFS and
    SELF-TALK
    WORLD
    COGNITIVE BEHAVIORAL THERAPY
    Form response
    Sequence of
    Actions
    Execute
    Response
    Evaluate
    options
    Interpret
    the event
    Perceive
    the event
    7
    6
    5
    1
    2
    3
    4
    CONSEQUENCES
    emotional and behavioral
    DISPUTE
    irrational thinking
    ACTIVATING EVENT
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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70. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    “He thinks I’m a loser”
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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71. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    “He thinks I’m a loser”
    “I won’t get that job”
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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72. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    CATASTROPHIZING You believe that
    what has happened or will happen will
    be so awful and unbearable that you
    won’t be able to stand it.
    “He thinks I’m a loser”
    “I won’t get that job”
    “It would be terrible if I failed”
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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73. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    CATASTROPHIZING You believe that
    what has happened or will happen will
    be so awful and unbearable that you
    won’t be able to stand it.
    NEGATIVE FILTERING You focus
    almost exclusively on the negatives and
    seldom notice the positives.
    “He thinks I’m a loser”
    “I won’t get that job”
    “It would be terrible if I failed”
    “Look at all the people who
    don’t like me”
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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74. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    CATASTROPHIZING You believe that
    what has happened or will happen will
    be so awful and unbearable that you
    won’t be able to stand it.
    ALWAYS & NEVER You believe that an
    unpleasant situation that’s irritating
    you will always be that way and never
    change.
    NEGATIVE FILTERING You focus
    almost exclusively on the negatives and
    seldom notice the positives.
    “He thinks I’m a loser”
    “I won’t get that job”
    “It would be terrible if I failed”
    “Look at all the people who
    don’t like me”
    “I always make a fool of
    myself when presenting”
    24
    7
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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75. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    CATASTROPHIZING You believe that
    what has happened or will happen will
    be so awful and unbearable that you
    won’t be able to stand it.
    ALWAYS & NEVER You believe that an
    unpleasant situation that’s irritating
    you will always be that way and never
    change.
    NEGATIVE FILTERING You focus
    almost exclusively on the negatives and
    seldom notice the positives.
    “He thinks I’m a loser”
    24
    7
    “I don’t know what he think, but
    it’s okay if he thinks I’m a loser”
    “I won’t get that job”
    “It would be terrible if I failed”
    “Look at all the people who
    don’t like me”
    “I always make a fool of
    myself when presenting”
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

    View Slide

76. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    CATASTROPHIZING You believe that
    what has happened or will happen will
    be so awful and unbearable that you
    won’t be able to stand it.
    ALWAYS & NEVER You believe that an
    unpleasant situation that’s irritating
    you will always be that way and never
    change.
    NEGATIVE FILTERING You focus
    almost exclusively on the negatives and
    seldom notice the positives.
    “He thinks I’m a loser”
    “I won’t get that job”
    24
    7
    “I don’t know what he think, but
    it’s okay if he thinks I’m a loser”
    “I don’t know what tomorrow
    may bring, but I can do my
    best to prepare”
    “It would be terrible if I failed”
    “Look at all the people who
    don’t like me”
    “I always make a fool of
    myself when presenting”
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

    View Slide

77. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    CATASTROPHIZING You believe that
    what has happened or will happen will
    be so awful and unbearable that you
    won’t be able to stand it.
    ALWAYS & NEVER You believe that an
    unpleasant situation that’s irritating
    you will always be that way and never
    change.
    NEGATIVE FILTERING You focus
    almost exclusively on the negatives and
    seldom notice the positives.
    “He thinks I’m a loser”
    “I won’t get that job”
    “It would be terrible if I failed”
    24
    7
    “I don’t know what he think, but
    it’s okay if he thinks I’m a loser”
    “I don’t know what tomorrow
    may bring, but I can do my
    best to prepare”
    “I’d rather not fail, but if I do I
    can handle it. I’ll learn from
    my mistakes.”
    “Look at all the people who
    don’t like me”
    “I always make a fool of
    myself when presenting”
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

    View Slide

78. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    CATASTROPHIZING You believe that
    what has happened or will happen will
    be so awful and unbearable that you
    won’t be able to stand it.
    ALWAYS & NEVER You believe that an
    unpleasant situation that’s irritating
    you will always be that way and never
    change.
    NEGATIVE FILTERING You focus
    almost exclusively on the negatives and
    seldom notice the positives.
    “He thinks I’m a loser”
    “I won’t get that job”
    “It would be terrible if I failed”
    “Look at all the people who
    don’t like me”
    24
    7
    “I don’t know what he think, but
    it’s okay if he thinks I’m a loser”
    “I don’t know what tomorrow
    may bring, but I can do my
    best to prepare”
    “I’d rather not fail, but if I do I
    can handle it. I’ll learn from
    my mistakes.”
    “There are people enjoy my
    company”
    “I always make a fool of
    myself when presenting”
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

    View Slide

79. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    CATASTROPHIZING You believe that
    what has happened or will happen will
    be so awful and unbearable that you
    won’t be able to stand it.
    ALWAYS & NEVER You believe that an
    unpleasant situation that’s irritating
    you will always be that way and never
    change.
    NEGATIVE FILTERING You focus
    almost exclusively on the negatives and
    seldom notice the positives.
    “He thinks I’m a loser”
    “I won’t get that job”
    “It would be terrible if I failed”
    “Look at all the people who
    don’t like me”
    “I always make a fool of
    myself when presenting”
    24
    7
    “I don’t know what he think, but
    it’s okay if he thinks I’m a loser”
    “I don’t know what tomorrow
    may bring, but I can do my
    best to prepare”
    “I’d rather not fail, but if I do I
    can handle it. I’ll learn from
    my mistakes.”
    “There are people enjoy my
    company”
    “I can prepare more to have an
    outstanding presentation”
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

    View Slide

80. MIND READING You assume that you
    know what people think without having
    sufficient evidence of their thoughts.
    FORTUNE-TELLING You predict the
    future negatively: things will get worse,
    or there is danger ahead.
    CATASTROPHIZING You believe that
    what has happened or will happen will
    be so awful and unbearable that you
    won’t be able to stand it.
    ALWAYS & NEVER You believe that an
    unpleasant situation that’s irritating
    you will always be that way and never
    change.
    NEGATIVE FILTERING You focus
    almost exclusively on the negatives and
    seldom notice the positives.
    “He thinks I’m a loser”
    “I won’t get that job”
    “It would be terrible if I failed”
    “Look at all the people who
    don’t like me”
    “I always make a fool of
    myself when presenting”
    24
    7
    “I don’t know what he think, but
    it’s okay if he thinks I’m a loser”
    “I don’t know what tomorrow
    may bring, but I can do my
    best to prepare”
    “I’d rather not fail, but if I do I
    can handle it. I’ll learn from
    my mistakes.”
    “There are people enjoy my
    company”
    “I can prepare more to have an
    outstanding presentation”
    

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81. WORLD
    7
    6
    5
    1
    2
    3
    4
    ACTIVATING EVENT
    Perceive 

    the event
    Interpret

    the event
    BELIEFS and
    SELF-TALK
    Evaluate
    options
    CONSEQUENCES
    emotional and behavioral
    “He thinks I’m a loser”
    “What’s he so angry about?”
    “What did I do to him?”
    “What’s wrong with him?”
    “Do I even know this guy?”
    “I feel bad now”
    Form response
    Sequence of
    Actions
    Execute
    Response
    DISPUTE
    irrational thinking
    

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82. Keith Yamashita
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    

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90. View Slide

91. Designers imagine that which does not yet exist
    and bring it into reality.
    CASSINI NAZIR · DESIGNING THROUGH DIFFICULT EMOTiONS · BIG DESIGN 2016
    DOWNLOAD THIS TALK
    speakerdeck.com/cassininazir
    

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