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Civichat - 自治体向け資料

Civichat - 自治体向け資料

株式会社Civichatが提供する、自治体向け窓口業務効率化サービスの概要です。
お問い合わせはこちらから。
https://forms.gle/4u29YgLjkHxiQRSTA

公式HP: https://civichat.jp

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Transcript


  1. Civichat ֓ཁࢿྉ
    2022೥2݄൛
    https://civichat.jp
    ࣏ࣗମ޲͚ ૭ޱۀ຿ޮ཰Խπʔϧ

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  2. MARKET
    ࣏ࣗମྖҬͷࢢ৔֓گ

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  3. ࣾձอোඅ͸೥ʑߴ·Δɻߴྸऀ૿ՃͷӨڹʹΑΓࠓޙ΋૿ՃݟࠐΈɻ
    ߴྸऀ૿ՃͷӨڹͰɺશମతͳࣾձอোඅ͸૿Ճɻ೥ۚɺҩྍɺ෱ࢱͦͷଞͷॱʹେ͖ͳׂ߹Λ઎
    Ί͍ͯΔ
    ࣾձอোڅ෇අͷਪҠ څ෇ͷׂ߹
    MARKET
    ࣏ࣗମ޲͚DXࢢ৔ͷ֓گ
    IUUQTXXXNIMXHPKQTFJTBLVIUNM

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  4. ஍ํ࣏ࣗମͷ༧ࢉฤ੒͸ʮ͓͕ۚͳ͍ʯɺ৬һͷෛ୲ܰݮ͸٤ۓͷ՝୊
    ྟ࣌ࡒ੓ରࡦ࠴ʢ஍ํͷआۚʣ͸͏ͳ͗ొΓʹ૿Ճɻ࣮࣭తͳࢢ࠴࢒ߴ͸઴ݮ͍ͯ͠Δ͕ɺ࣮͸आ
    ۚΛͯ͠๷͍Ͱ͍Δ͚ͩͱ΋ΈΔ͜ͱ͕Ͱ͖Δɻ༧ࢉ࡟ݮʹ൐͍࣏ࣗମ৬һ਺΋ݮগɺDX͸ٸ຿ɻ
    ྟ࣌ࡒ੓ରࡦ࠴࢒ߴͷਪҠ ஍ํެڞஂମͷ૯৬һ਺ͷਪҠ
    MARKET
    ࣏ࣗମ޲͚DXࢢ৔ͷ֓گ
    IUUQTXXXSJFUJHPKQKQQVCMJDBUJPOTOUTKIUNM
    IUUQTXXXNVSDKQSFQPSUSDDPMVNOTFBSDI@OPXTO

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  5. ੜ׆Λࢧԉ͢ΔͨΊͷެڞ੍౓͕૿Ճ͢Δ΋ɺ೺Ѳ͖͠Εͳ͍໰୊
    ࣾձ෱ࢱ੍౓͕૿Ճ͢ΔҰํɺࢢຽ͔Β͢Δͱखଓ͖͕൥ࡶʹͳͬͯ͠·͏݁Ռʹɻϫϯετοϓ
    ૭ޱͷඞཁੑΛײ͡Δ࣏ࣗମ͸૿͑Δ͕ɺ։ઃʹ͔͔ΔϦιʔεͰ౿Έ੾Ε͍ͯͳ͍έʔε΋ɻ
    MARKET
    ࣏ࣗମ޲͚DXࢢ৔ͷ֓گ
    ʮ૯߹૭ޱʯͷඞཁੑ ϫϯετοϓαʔϏε૭ޱͷ֓ཁ
    IUUQTXXXDJUZJDIJLBXBMHKQDPNNPOQEG
    IUUQTXXXUBNBPSKQDNT
    fi
    MFTDPOUFOUTNBEPHVDIJQEG

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  6. ISSUE
    ࣏ࣗମ૭ޱରԠʹ͓͚Δ՝୊

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  7. ར༻Մೳͳ੍౓ͷݟ͚ͭʹ͘͞ɺެڞ੍౓ͷ؅ཧͳͲɺࢢຽɾ࣏ࣗମ໰Θͣʹ՝୊͸ࢁੵΈͰ͢ɻ
    ࣗ෼͕࢖͑Δ੍౓͕Θ͔
    Βͳ͍
    ਃ੥ʹख͕͔͔ؒΔ
    ॻ͍͍ͯΔ಺༰͕ཧղͰ
    ͖ͳ͍
    ૭ޱ͕ۭ͍͍ͯΔ࣌ؒ
    ͕ݶΒΕͯΔ

    ISSUE
    ࣏ࣗମͷ૭ޱରԠʹ͓͚Δ՝୊
    Ұ෦৬һ੍͔͠౓ʹৄ͠
    ͘ͳ͍ͷͰɺ͍͟ͱ͍͏
    ࣌ʹରԠͰ͖ͳ͍
    ΦϯϥΠϯ͔Β΋ࢢຽʹ
    ޲͚ͯλʔήςΟϯά͠
    ͍ͨ

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  8. 🤔ʮެڞαʔϏεʹຬ଍͍ͯ͠Δਓʯ͸ 58.7%
    • ʮαʔϏεΛར༻͢ΔͨΊͷखଓ͖͕൥ࡶͰ͋ΔʯΛ͋͛ͨਓ͕ 27.5ˋ
    • ʮ੫ෛ୲΍ྉۚ౳ʹݟ߹ͬͨαʔϏε͕ͳ͞Ε͍ͯͳ͍ʯΛ͋͛ͨਓ͕ 26.6ˋ
    কདྷͷެڞαʔϏεͷ͋Γํʹؔ͢Δੈ࿦ௐࠪ [಺ֳ෎, 2016]

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  9. FACT
    ʮ࣏ࣗମͷखଓ͖Ͱෆຬʹࢥ͏͜ͱΛڭ͍͑ͯͩ͘͞ʯͷճ౴ΛϫʔυΫϥ΢υͰॲཧ
    😇

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  10. ੍౓Λ஌Βͳ͍
    ͦ΋ͦ΋੍౓ͷଘࡏΛ஌Βͳ͍
    ʢΞ΢τϦʔνͷݶքʣ
    ՝୊ Πγϡʔ ώΞϦϯάʹΑΔϢʔβʔͷ੠
    ͲΕ͕ར༻Ͱ͖Δͷ
    ͔෼͔Βͳ͍
    ਺͋Δ੍౓ͷத͔ΒɺͲͷ੍౓
    ͕ར༻Ͱ͖Δͷ͔෼͔Βͳ͍
    “ͨ·ʹSNSͷ౤ߘͰ੍౓ͷଘࡏΛ஌Δ͕ɺ͍͟୳ͦ͏ͱ͢
    Δͱ৘ใ͕όϥόϥͰࣗ෼͕࢖͑Δ΋ͷ͕Θ͔Βͳ͍”
    ਃ੥ͷϋʔυϧ͕
    ߴ͍
    ੍౓Λ஌ͬͯ΋ਃ੥ͷϋʔυϧ
    ͕ߴ͘ɺར༻·ͰࢸΒͳ͍
    “ݱࡏ͸Ҡॅݕ౼ऀҰਓ͋ͨΓ ώΞϦϯάˠఏҊˠޱίϛ঺
    հˠࢿྉఏڙ Ͱ30෼ؒఔ౓͔͔͍ͬͯΔ”
    ʮਃ੥ओٛʯʹΑΓ੍౓ར༻͕͠ʹ͘͘ͳ͍ͬͯΔ
    “ʮ࢓ࣄ͕ͳ͘ͳͬͨΒࣗݾ੹೚ʯΈ͍ͨͳงғؾ͕͋ͬ
    ͯɺϑϦʔλʔʹͳΔ͔͠ͳ͍Μͩͱࢥͬͯ·ͨ͠”
    ISSUE
    ࣏ࣗମͷ૭ޱରԠʹ͓͚Δ՝୊ʢࢢຽଆͷ੠ʣ

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  11. ISSUE
    ࣏ࣗମͷ૭ޱରԠʹ͓͚Δ՝୊ʢ৬һଆͷ੠ʣ
    ࢢຽʹରͯ͠ϫϯετοϓͰ৘ใΛఏڙ͢Δ૭ޱʹඞཁͳػೳ͸ଟذʹΘͨΔ
    ࢢຽʹରͯ͠ϫϯετοϓͰ৘ใΛఏڙ͢ΔͨΊʹ͸ɺҰׅͯ͠৘ใΛѻ͏૭ޱ͕ඞཁɻ
    ੍౓Ҏ֎ʹ΋ؔ࿈͢Δ৘ใͳͲɺαΠτʹܝࡌ͢Δ͚ͩͰ͸৘ใ͕ಧ͔ͳ͍ͨΊɺσδλϧ޿ࠂΛ
    ۦ࢖ͯ͠Ξ΢τϦʔν͍ͯ͘͜͠ͱ͕ඞཁʹͳͬͯ͘Δɻ







    ɾ


    σδλϧ޿ࠂ ΢ΣϒαΠτ
    ֤छSNS
    ੍౓Ϛονϯά
    ੍౓ਃ੥

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  12. APPENDIX
    ͳͥࣾձ෱ࢱ੍౓ͷར༻Λଅਐ͢Δ͜ͱ͕
    શମʹͱ͍͍ͬͯӨڹΛٴ΅͔͢

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  13. APPENDIX
    ͳ੍ͥ౓ਪનͷ࠷దԽΛ͢Δඞཁ͕͋Δͷ͔
    ࣾձ෱ࢱ੍౓ͷதͰ΋࠷ऴతͳ੍౓Ͱ͋Δʮੜ׆อޢʯΛར༻ͤ͟ΔΛಘͳ͘
    ͳΔલʹɺଞͷ੍౓Λ࢖͍ͬͯۤ͠ঢ়گʹؕΒͳ͍Α͏ʹ͢Δͷ͕େࣄ
    ͔͠͠ɺਃ੥ओٛͱ͍͏น͕ଘࡏ͍ͯ͠Δ
    1. ৘ใఏڙͷࢪࡦ͕গͳ͍
    2. ਃ੥·Ͱͷϋʔυϧͷߴ͞
    3. ૭ޱ৬һͷઐ໳ੑෆ଍
    ެڞ੍౓ʹ͸ɺૣ͍͏ͪʹར༻͢Δ͜ͱʹΑͬͯޙ͔Β͢ΔΑΓ΋අ༻ରޮՌ
    ͕ߴ͘ͳΔ΋ͷ͕͋ΔɻҎԼ͸୅දతͳྫ
    • ڭҭγεςϜ
    • ҩྍγεςϜ
    • ࠷దͳ৬ͷϚονϯάʢޏ༻ͷྲྀಈੑʣ
    ͜ͷ࣌఺Ͱʮ੍౓ΛૣΊʹड͚ͨ΄͏͕͍͍ʢड͚ͤͨ͞΄͏্͕͕҆͘
    Δʣʯʮ੍౓ͷར༻ϋʔυϧ͕ߴ͍ʯͱໃ६͍ͯ͠Δɻ"༧๷ͳ͖࣏ྍ"ʹͳͬ
    ͍ͯΔঢ়ଶ
    ʮՁ஋͋Δ౤ࢿʯΛ͖ͪΜͱಧ͚Δ͜ͱ͕௕ظతʹݟͯܦඅ࡟ݮʹ
    IUUQTXXXNB
    ff
    HPKQQSJNB
    ff
    LPIPTFNJOBSBUUBDIQEG@QEG

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  14. PRODUCT & SERVICE
    ϓϩμΫτʮCivichatʯ͓ΑͼఏڙαʔϏε

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  15. खݩͷεϚʔτϑΥϯ͔Βެڞ੍౓Λར༻Ͱ͖Δ
    ࣏ࣗମ͕ެ։͍ͯ͠Δެڞ੍౓ͷ৘ใΛɺεϚʔτϑΥϯ޲͚ʹΧελϚΠζɻ
    طଘͷࢴ໘ɾWebαΠτΑΓ΋ࢢຽ͕ར༻͠΍͍͢UXΛఏڙ͠·͢ɻ
    Civichat
    ࣏ࣗମ
    ࢢຽ
    ૭ޱରԠͷதͰ΋యܕతͳ΋ͷʢ੍౓Ҋ಺ͳͲʣ
    ͸Civichatʹ͓·͔ͤɻ
    ૭ޱͰ͸ࢢຽͱਂ͘ର࿩͢Δ͜ͱ͕Ͱ͖·͢
    νϟοτϘοτͷ࣭໰ʹ౴͍͑ͯ͘͜ͱͰɺ
    ࣗ෼ʹ߹੍ͬͨ౓͕෼͔Γ·͢ɻ

    σδλϧ্͔ͩΒಘΒΕΔΠϯαΠτΛऩूՄೳɻ
    ʮͲ͜Ͱ཭୤͔ͨ͠ʯʮͲͷ੍౓͕ਓؾ͔ʯͳͲΛ෼ੳͯ͠
    վળʹ໾ཱͯΔ͜ͱ͕Ͱ͖·͢ɻ
    1⃣ 2⃣
    3⃣
    SOLUTION
    ฐࣾ
    が
    ఏڙ͢ΔιϦϡʔγϣϯ

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  16. * ಈը͸ौ୩۠ࢠҭͯ൛ͷ΋ͷʹͳΓ·͢

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  17. ެڞ੍౓ͷೝ஌͔Βɺ੍౓ར༻·ͰΛϫϯετοϓʹ
    ར༻Մೳͳ੍౓Λ୳͢
    ༑ୡ௥Ճ͢Δ͚ͩͰར༻Մೳ
    ެڞ੍౓Λ஌Δ
    SNSΛ࢖ͬͨΞ΢τϦʔν
    εϚϗ͔Βਃ੥
    ͦͷ৔ͰεϚϗͰਃ੥
    SNSͰͷγΣΞ
    ੍౓৘ใͷ੔උ ؾʹͳΔ੍౓Λอଘ
    ੍౓Λ୳͢ ணۚ
    ੍౓Λਃ੥

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  18. Civichat͕͋Δੈք
    ͜Ε·Ͱ
    ૭ޱରԠΛσδλϧԽ͢Δ͜ͱͰɺࣅͨΑ͏ͳଞͷ૬ஊऀ΁ͷաڈͷղ౴ΛࢀরͰ͖ͨΓɺຊਓʹ߹Θ੍ͤͨ౓ͷਪન࠷దԽɾσϑ
    Υϧτਃ੥ͳͲ͕ՄೳʹͳΓ·͢ɻࢢຽ͔Β͢Ε͹ɺҰͭͷΞϓϦέʔγϣϯͰڞ௨ͷ৘ใΛ࢖͍·Θ͢͜ͱ͕ՄೳʹͳΓ·͢ɻ
    SOLUTION
    ฐࣾ
    が
    ఏڙ͢ΔιϦϡʔγϣϯ

    A૭ޱ
    B૭ޱ
    Cิॿۚ
    D঑ֶۚ
    Civichat
    શͯͷ੍౓Λ1ͭͷ૭ޱ͔Β
    ଞͷॿ੒ۚ΍੍౓͸࿈ܞͰ͖ͳ͍
    D঑ֶۚ
    B૭ޱ
    Cิॿۚ

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  19. ੍౓Ҋ಺ͷఆܕۀ຿Λஔ͖׵͑
    ૭ޱ৬һͷۀ຿ޮ཰αʔϏεͱͯ͠ͷఏڙ
    1
    2
    3
    ৬һڭҭʹ͔͔Δ޻਺Λେ෯࡟ݮ
    ৬һ୭΋͕ಉ͡ΫΦϦςΟͰͷ૭ޱରԠΛ࣮ݱ
    ૭ޱͰ΋ɾεϚϗ͔ΒͰ΋ಉ͡ମݧ
    ୲౰ऀͷෆࡏʹΑΔରԠͷࠩΛͳ͘͢͜ͱ͕Մೳ
    SOLUTION
    ฐࣾ
    が
    ఏڙ͢ΔιϦϡʔγϣϯ

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  20. Civichat͕࠾༻͍ͯ͠ΔௐୡͷྲྀΕʹ͍ͭͯ

    ࢓༷ॻ࡞੒ ϓϩϙɾೖࡳ ։ൃ ಋೖ
    ݱ৔ͷχʔζʹ߹Θͳ͍ɾ࢖͍উख͕ѱ͍
    ͳͲͷ໰୊͕ൃੜ
    🧐
    ैདྷͷγεςϜௐୡ
    ։ൃ ࣮ূ࣮ݧ ਵҙܖ໿ ͞Βʹ։ൃ ਖ਼ࣜಋೖ
    Civichatͱͷ࣮ূ࣮ݧϕʔεͷௐୡ
    ࣮ূ࣮ݧظؒʢ4ϲ݄ʣ

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  21. ࣮ূ࣮ݧͷྲྀΕ

    ɾ࣮ূ࣮ݧͷΰʔϧͷܾఆ
    ɾि1ͷϛʔςΟϯά
    ɾσʔλऩूɺݱ৔ࢹ࡯ͳͲ
    ɾϢʔβʔςετͷ४උ
    ɾϓϨεϦϦʔε౳֤ํ໘ʹௐ੔
    ɾ࣮ূ࣮ݧཱͪձ͍
    ɾσʔλௐࠪɺΞϯέʔτ
    ɾใࠂॻ࡞੒
    ɾϢʔβʔςετͷ४උ
    ɾϓϨεϦϦʔε౳֤ํ໘ʹௐ੔
    ํ޲ੑͷܾఆ
    ɾिҰఔ౓ͷଧͪ߹Θͤ
    ʢλεΫܾఆʣ
    α൛ͷ։ൃ
    ɾΞΠσΟΞͷϒϥογϡ
    Ξοϓ
    β൛ͷ։ൃ
    ɾϢʔβʔΠϯλϏϡʔͷ
    ࣮ࢪ
    ɾUIͷվળ
    Ϣʔβʔςετ
    ɾ࣮༻ੑͷ֬ೝ
    ɾ࣮ূ࣮ݧɺி಺ௐ੔ɺ޿

    1ϲ݄໨ 2ϲ݄໨ 3ϲ݄໨ 4ϲ݄໨

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  22. 50ສԁ
    ࣮ূ࣮ݧʹ͔͔Δඅ༻ʢ੫ൈʣ
    ҰͭલͷεϥΠυͰ঺հ࣮ͨ͠ূ࣮ݧͷ
    ྲྀΕʢ4ϲ݄΄Ͳʣͷ߹ܭֹۚʹͳΓ·
    ͢ɻͦΕҎ֎ͷֹۚ͸͋Γ·ͤΜɻ
    ࣮ূ࣮ݧʹ͸ҎԼؚ͕·Ε·͢
    ɾࢢຽ޲͚ը໘ͷཁ݅ఆٛ
    ɾ੍౓৘ใͷίϯαϧςΟϯά
    ɾ੍౓σʔλϚοϐϯά୅ߦ
    ɾݱ஍σϞͷ࣮ࢪ
    ɾμογϡϘʔυఏڙ
    PRICE
    ࣮ূ࣮ݧʹ͔͔Δඅ༻ͱɺͦͷޙอकɾӡӦʹ܎Δֹ݄අ༻
    ͓໰߹͍ͤͩ͘͞

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  23. TRACTION
    ਺஋࣮੷

    ɾʮࢠҭ੍ͯ౓ʯͷਪન
    ɾʮौ୩۠อҭࢪઃʯͷਪન
    ɾʮอҭࢪઃҰཡσʔλʯ഑෍
    ɾશࠃͷ੍౓ʢ89ݸʣ௥Ճ
    ɾශࠔʹඋ͑Δतۀʮ๷ځ܇࿅ʯΛ։ൃ
    ɾौ୩papamamaϚϧγΣग़ల
    ௿໎ ΞδϟΠϧظؒ ௿໎ͦͷ2 BizDevڧԽ
    0
    750
    1,500
    2,250
    3,000
    2021/05/18
    2022/02/06
    2022/01/24
    2021/12/01
    2021/09/22
    อҭࢪઃ΁
    స׵
    ೔ܦ
    ΧϯϑΝ
    ঺հ
    NHK๒
    ɾωλυϦʢNHKʣ
    ɾ͓͸Α͏೔ຊʢNHKʣ
    ɾࢠ࿈Ε100ਓώϩόग़ల
    ɾ۽ຊࢢͱͷ࣮ূ࣮ݧ
    ɾ5/27ɺ1,500ສԁͷࢿۚௐୡ
    ɾʮ೤ւ߽Ӎͷ੍౓ʯਪન

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  24. TRACTION
    ਺஋࣮੷

    ೥ྸɾੑผ
    ߴྸऀʹ΋׳Ε਌͠ΜͩLINE
    ࠷΋೔ຊਓ͕ར༻ऀ͕ଟ͍LINE
    ͳΒͰ͸ͷ෯޿͍೥ྸ૚ͷํʹར
    ༻͍͍͍ͨͩͯ·͢ɻ
    ੑผ
    உঁൺ͸΄΅1:1
    உঁൺ͸΄ͱΜͲ1:1Ͱɺஉঁؔ
    ܎ͳ͘Civichat͕ར༻͞Ε͍ͯΔ
    ͜ͱ͕Θ͔Γ·͢ɻ
    ஍Ҭ
    ट౎ݍϢʔβʔ͕ଟΊ
    ݱঢ়͸ରԠ͍ͯ͠Δ੍౓͕ट౎ݍ
    த৺ͱ͍͏͜ͱ΋͋Γɺ౎৺ͷར
    ༻ऀ͕ଟ͍͜ͱ͕Θ͔Γ·͢ɻ

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  25. USE CASE
    CivichatͷϢʔεέʔε

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  26. USE CASE
    Ϣʔεέʔε
    ۽ຊࢢΛ෣୆ʹɺࡂ֐࣌ͷࢧԉ੍౓ͷҊ಺Λ࣮ࢪ
    • Urban Innovation JapanͱͷऔΓ૊ΈͰɺ
    ඃࡂऀࢧԉ੍౓ͷҊ಺Λ12݄͔Β։࢝
    • ۽ຊ਒ࡂͷܦݧΛ΋ͱʹɺʮࡂ֐࣌ͷࢧ
    ԉ੍౓ʯΛ࡭ࢠ͔ΒσδλϧԽ΁ஔ͖׵
    ͑

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  27. USE CASE
    Ϣʔεέʔε
    ौ୩۠ͷࢠҭͯؔ܎ͷ੍౓ɾอҭࢪઃ୳͠ʢ#อ׆ʣΛ؆୯ʹ
    • ࢠҭͯੈଳ͕λʔήοτͷެڞ੍౓Λਪન
    • LINEͰ৚݅ʹճ౴͍ͯ͘͠ͱɺอҭࢪઃΛ
    ୳͢͜ͱ͕ग़དྷΔ
    • ࢪઃҰཡɺݟֶՄ൱ɺి࿩൪߸ɺαΠτ
    Λදࣔ

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  28. IUUQTUXJUUFSDPNTFBSDI RDJWJDIBUTSDUZQFE@RVFSZGMJWF

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  29. MEDIA
    ϝσΟΞܝࡌ

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  30. MEDIA
    ϝσΟΞܝࡌ
    NHKͷωλυϦ!ʹग़ԋʢ2022/1/28ʣ

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  31. MEDIA
    ϝσΟΞܝࡌ
    NHKͷ͓͸Α͏೔ຊʹग़ԋʢ2022/1/23ʣ

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  32. ͓໰߹ͤ͸ͪ͜Β͔Β
    https://forms.gle/4u29YgLjkHxiQRSTA

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