Clicktale 2018 Retail Focused Messaging Deck

This is the retail focused version of the Clicktale sales deck created for use in 2018

Transcript

1. Experience means everything.
   Clicktale. Answer anything.
   

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2. 2
   Confidential
   2017: The Year of Retail Transformation
   50%
   decline in mall visits
   between 2010 & 2013
   3,500
   store closings
   as of April 2017
   89,000
   jobs lost
   since Oct 2016
   

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3. Loyalty to
   local stores
   1800s – 1960s
   Growth of the
   shopping center
   1970s – 1990s
   Advent of the
   mega-store
   1990s
   E-commerce
   evolution
   2000s
   Experience
   Era
   NOW
   3
   Confidential
   

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4. Losing customers has never been easier.
   Consumers continuously evaluate providers and have become
   nonstop customers. The tangible result is a growing ‘switching
   economy’ that accounts for an estimated $6.2 trillion in
   revenue opportunity.
   4
   Confidential
   

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5. We see our customers as invited guests to a party,
   and we are the hosts. It’s our job every day to make
   every important aspect of the customer experience
   a little bit better.
   JEFF BEZOS
   5
   Confidential
   

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6. How do you get experience right
   if you can't see it from your customers'
   point of view?
   6
   Confidential
   

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7. 7
   Confidential
   7
   Confidential
   Would you open a physical store
   without any staff to help your
   customers navigate it?
   

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8. Clicktale helps companies succeed
   in the experience age by connecting
   customer experience to business results,
   driving better outcomes.
   8
   Confidential
   

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9. 9
   Confidential
   See your customer
   

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10. Our team looks at data every day, but it wasn’t
    until we had Clicktale that we could actually go in
    and see the experience from the customer’s
    perspective. Not only have our major KPIs such as
    conversions increased, but we’ve noticed that
    customer satisfaction has increased as well.
    10
    Confidential
    

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11. CLICKTALE EXPERIENCE CLOUD
    Answer anything about your digital customers.
    Desktop, mobile, apps - everywhere they engage.
    11
    Confidential
    

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12. Helping leading brands succeed in the experience age
    12
    Confidential
    

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13. Lead or get left behind
    13
    Confidential
    

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