Clicktale 2018 Retail Focused Messaging Deck

This is the retail focused version of the Clicktale sales deck created for use in 2018

Transcript

1. Experience means everything. Clicktale. Answer anything.
2. 2 Confidential 2017: The Year of Retail Transformation 50% decline in mall visits between 2010 & 2013 3,500 store closings as of April 2017 89,000 jobs lost since Oct 2016
3. Loyalty to local stores 1800s – 1960s Growth of the shopping center 1970s – 1990s Advent of the mega-store 1990s E-commerce evolution 2000s Experience Era NOW 3 Confidential
4. Losing customers has never been easier. Consumers continuously evaluate providers and have become nonstop customers. The tangible result is a growing ‘switching economy’ that accounts for an estimated $6.2 trillion in revenue opportunity. 4 Confidential
5. We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. JEFF BEZOS 5 Confidential
6. How do you get experience right if you can't see it from your customers' point of view? 6 Confidential
7. 7 Confidential 7 Confidential Would you open a physical store without any staff to help your customers navigate it?
8. Clicktale helps companies succeed in the experience age by connecting customer experience to business results, driving better outcomes. 8 Confidential
9. 9 Confidential See your customer
10. Our team looks at data every day, but it wasn’t until we had Clicktale that we could actually go in and see the experience from the customer’s perspective. Not only have our major KPIs such as conversions increased, but we’ve noticed that customer satisfaction has increased as well. 10 Confidential
11. CLICKTALE EXPERIENCE CLOUD Answer anything about your digital customers. Desktop, mobile, apps - everywhere they engage. 11 Confidential
12. Helping leading brands succeed in the experience age 12 Confidential
13. Lead or get left behind 13 Confidential