Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Clicktale 2018 Retail Focused Messaging Deck

Geoff Galat
January 01, 2018

Clicktale 2018 Retail Focused Messaging Deck

This is the retail focused version of the Clicktale sales deck created for use in 2018

Geoff Galat

January 01, 2018
Tweet

More Decks by Geoff Galat

Other Decks in Business

Transcript

  1. Experience means everything.
    Clicktale. Answer anything.

    View full-size slide

  2. 2
    Confidential
    2017: The Year of Retail Transformation
    50%
    decline in mall visits
    between 2010 & 2013
    3,500
    store closings
    as of April 2017
    89,000
    jobs lost
    since Oct 2016

    View full-size slide

  3. Loyalty to
    local stores
    1800s – 1960s
    Growth of the
    shopping center
    1970s – 1990s
    Advent of the
    mega-store
    1990s
    E-commerce
    evolution
    2000s
    Experience
    Era
    NOW
    3
    Confidential

    View full-size slide

  4. Losing customers has never been easier.
    Consumers continuously evaluate providers and have become
    nonstop customers. The tangible result is a growing ‘switching
    economy’ that accounts for an estimated $6.2 trillion in
    revenue opportunity.
    4
    Confidential

    View full-size slide

  5. We see our customers as invited guests to a party,
    and we are the hosts. It’s our job every day to make
    every important aspect of the customer experience
    a little bit better.
    JEFF BEZOS
    5
    Confidential

    View full-size slide

  6. How do you get experience right
    if you can't see it from your customers'
    point of view?
    6
    Confidential

    View full-size slide

  7. 7
    Confidential
    7
    Confidential
    Would you open a physical store
    without any staff to help your
    customers navigate it?

    View full-size slide

  8. Clicktale helps companies succeed
    in the experience age by connecting
    customer experience to business results,
    driving better outcomes.
    8
    Confidential

    View full-size slide

  9. 9
    Confidential
    See your customer

    View full-size slide

  10. Our team looks at data every day, but it wasn’t
    until we had Clicktale that we could actually go in
    and see the experience from the customer’s
    perspective. Not only have our major KPIs such as
    conversions increased, but we’ve noticed that
    customer satisfaction has increased as well.
    10
    Confidential

    View full-size slide

  11. CLICKTALE EXPERIENCE CLOUD
    Answer anything about your digital customers.
    Desktop, mobile, apps - everywhere they engage.
    11
    Confidential

    View full-size slide

  12. Helping leading brands succeed in the experience age
    12
    Confidential

    View full-size slide

  13. Lead or get left behind
    13
    Confidential

    View full-size slide