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Clicktale 2018 Retail Focused Messaging Deck

2e2b003226695a50d18bb7eadb7dfdee?s=47 Geoff Galat
January 01, 2018

Clicktale 2018 Retail Focused Messaging Deck

This is the retail focused version of the Clicktale sales deck created for use in 2018

2e2b003226695a50d18bb7eadb7dfdee?s=128

Geoff Galat

January 01, 2018
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Transcript

  1. Experience means everything. Clicktale. Answer anything.

  2. 2 Confidential 2017: The Year of Retail Transformation 50% decline

    in mall visits between 2010 & 2013 3,500 store closings as of April 2017 89,000 jobs lost since Oct 2016
  3. Loyalty to local stores 1800s – 1960s Growth of the

    shopping center 1970s – 1990s Advent of the mega-store 1990s E-commerce evolution 2000s Experience Era NOW 3 Confidential
  4. Losing customers has never been easier. Consumers continuously evaluate providers

    and have become nonstop customers. The tangible result is a growing ‘switching economy’ that accounts for an estimated $6.2 trillion in revenue opportunity. 4 Confidential
  5. We see our customers as invited guests to a party,

    and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. JEFF BEZOS 5 Confidential
  6. How do you get experience right if you can't see

    it from your customers' point of view? 6 Confidential
  7. 7 Confidential 7 Confidential Would you open a physical store

    without any staff to help your customers navigate it?
  8. Clicktale helps companies succeed in the experience age by connecting

    customer experience to business results, driving better outcomes. 8 Confidential
  9. 9 Confidential See your customer

  10. Our team looks at data every day, but it wasn’t

    until we had Clicktale that we could actually go in and see the experience from the customer’s perspective. Not only have our major KPIs such as conversions increased, but we’ve noticed that customer satisfaction has increased as well. 10 Confidential
  11. CLICKTALE EXPERIENCE CLOUD Answer anything about your digital customers. Desktop,

    mobile, apps - everywhere they engage. 11 Confidential
  12. Helping leading brands succeed in the experience age 12 Confidential

  13. Lead or get left behind 13 Confidential