This is the retail focused version of the Clicktale sales deck created for use in 2018
Experience means everything.
Clicktale. Answer anything.
2017: The Year of Retail Transformation
decline in mall visits
between 2010 & 2013
as of April 2017
since Oct 2016
1800s – 1960s
Growth of the
1970s – 1990s
Advent of the
Losing customers has never been easier.
Consumers continuously evaluate providers and have become
nonstop customers. The tangible result is a growing ‘switching
economy’ that accounts for an estimated $6.2 trillion in
We see our customers as invited guests to a party,
and we are the hosts. It’s our job every day to make
every important aspect of the customer experience
a little bit better.
How do you get experience right
if you can't see it from your customers'
point of view?
Would you open a physical store
without any staff to help your
customers navigate it?
Clicktale helps companies succeed
in the experience age by connecting
customer experience to business results,
driving better outcomes.
See your customer
Our team looks at data every day, but it wasn’t
until we had Clicktale that we could actually go in
and see the experience from the customer’s
perspective. Not only have our major KPIs such as
conversions increased, but we’ve noticed that
customer satisfaction has increased as well.
CLICKTALE EXPERIENCE CLOUD
Answer anything about your digital customers.
Desktop, mobile, apps - everywhere they engage.
Helping leading brands succeed in the experience age
Lead or get left behind