Distributed, not Disconnected: Employee Engagement for Remote Work

Just because your team doesn't travel to the same physical location each day doesn't mean they can't still be engaged employees. Distributed teams need the same care and feeding as co-located teams, and there are some additional tools and techniques to consider.

Transcript

1. John Eckman • @jeckman • #wcus • 10up.com D I S T R I B U T E D, N OT D I S C O N N E C T E D : John Eckman • @jeckman • #rwconf E M P LOY E E E N G AG E M E N T F O R R E M OT E WO R K
2. We have over 120 full time employees who work remotely from around the globe We’re a full-service digital agency. We make a better web with finely crafted websites and tools for content creators. John Eckman • @jeckman • #rwconf
3. “Remote” implies there is a center, to be remote from. We’ve been deliberately distributed since day one. “Virtual” implies there’s something less-than-real about the company. John Eckman • @jeckman • #rwconf
4. John Eckman • @jeckman • #rwconf B AS I C R U L E S A P P LY • Employees in distributed companies seek many of the same things as employees in a non-distributed company: • Clear expectations • Mastery & autonomy • Recognition • Sense of joint purpose / mission • Pride of accomplishment
5. John Eckman • @jeckman • #rwconf E M P LOY E E E N G AG E M E N T S TA RT S E A R LY John Eckman • @jeckman • #rwconf
6. John Eckman • @jeckman • #rwconf S E T C L E A R E X P E C TAT I O N S
7. John Eckman • @jeckman • #rwconf D O N ’ T F O R G E T T H E B AS I C S
8. A D C D A D E P M U X E N G S YS S M A L L , C R O S S - F U N C T I O N A L T E A M S John Eckman • @jeckman • #rwconf
9. John Eckman • @jeckman • #rwconf https://www.flickr.com/photos/schill/17331976305/ C O M M U N I C AT E C O N S TA N T LY John Eckman • @jeckman • #rwconf
10. John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf
11. John Eckman • @jeckman • #rwconf https://www.flickr.com/photos/wocintechchat/21910907593/in/album-72157658101276193/ V I D E O I S M A N DATO RY John Eckman • @jeckman • #rwconf
12. John Eckman • @jeckman • #rwconf S M A L L G R O U P S
13. John Eckman • @jeckman • #rwconf M E D I U M G R O U P S
14. John Eckman • @jeckman • #rwconf L A R G E G R O U P S
15. John Eckman • @jeckman • #rwconf 1 0 U P I N T E R N A L
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18. John Eckman • @jeckman • #rwconf G E T TO G E T H E R R E G U L A R LY John Eckman • @jeckman • #rwconf
19. John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf
20. John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf
21. John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf
22. John Eckman • @jeckman • #rwconf B U I L D T E A M S John Eckman • @jeckman • #rwconf
23. John Eckman • @jeckman • #rwconf R E WA R D YO U R VA LU E S John Eckman • @jeckman • #rwconf
24. John Eckman • @jeckman • #rwconf T R AC K E N G AG E M E N T John Eckman • @jeckman • #rwconf
25. H E A RT B E AT S U RV E Y 2 0 1 4 2 0 1 5 2 0 1 6 Would recommend 10up as a place to work 85% 89% 92% 10up supports employees’ efforts to find work/life balance 66% 79% 85% John Eckman • @jeckman • #rwconf
26. John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf
27. John Eckman • @jeckman • #rwconf D I S T R I B U T E D, N OT D I S C O N N E C T E D • Keep employees connected: to their colleagues, their managers, and their clients. • Establish clear values & vision • Pervasive communication • Reinforce in person • Track engagement • Build relationships
28. John Eckman • @jeckman • #rwconf • 10up.com Q & A John Eckman • @jeckman • #rwconf