Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Midwest Technology Leaders 2015

Midwest Technology Leaders 2015

Primary presentation deck for MTL 2015.

More Decks by Midwest Technology Leaders

Other Decks in Business

Transcript

  1. Leaders Driving Change 3 Keynote Address Dr. Clint Longenecker, Ph.D.

    Professor/Author University of Toledo A Two Minute Drill Approach to Real Change and Improvement
  2. Mobile App Specialists Noted Accomplishments #3 on Crain’s Detroit Largest

    Michigan Mobile App Developers 5 Top 5 Apps in the Apple iTunes Store Top 10 Grossing App in the Apple iTunes Store Featured Apps in the Apple iTunes Store, Google Play Store, and Amazon App Store Innovation Specialists iPhone/iPad Android Phone/Tablet Apple Watch Android Wear Beacons www.arbormoon.com
  3. 8

  4. Leaders Driving Change 14 Ajay Kapoor Corporate Innovator & Changemaker

    Proctor & Gamble Realities of Leadership in Cross Generational Convergence
  5. Leaders Driving Change 15 Cyber Security Panel Moderator - Raj

    Patel Partner, Plante Moran Panelists: Doug Copley, Beaumont Rod Davenport, State of Michigan Jamal Farhat, BorgWarner Michael Hindelang, Honigman Miller, Schwartz and Cohn, LLP
  6. Leaders Driving Change 21 Sesh Tirumala VP IT Cisco FAST

    IT – Delivering at the Speed of the Business
  7. Delivering Outcomes at the Speed of Business Fast IT Sesh

    Tirumala ([email protected]) June 3, 2015 Cisco IT, VP- Global Infrastructure Services Midwest Technology Leaders
  8. Changing Business Expectations Flexibility to accommodate rapidly changing business needs

    70% CIOs considering cloud migration; top reasons were scale and flexibility Less time to deploy technology and deliver new business capabilities 4X Deployment time advantage of Salesforce Sales Cloud vs. Oracle CRM CIO function as a revenue driver, not cost center 66%CIOs who cite business strategy and driving business innovation as the top priority Automation to improve productivity 51%CIOs prioritizing improving IT staff productivity and operational efficiency as top goal in next 3 years Vendors as partners delivering Business outcomes 40% SPs expressing desire for vendors to adopt risk sharing models
  9. Disruptive Business Models Less than 1% have Optimized Cloud Strategy

    Promise of Cloud Opportunities Mobile Social Cloud Economics. Faster Services Rollout Address Pace of Change 60% of data stolen within first few hours of attack Increased Security Threats Protect Privacy and Reputation 2X Data growth /18 mos., Application growth / 2 years Data and Application Explosion! 10101 Better and Faster Decisions Shadow IT Cloud DevOps Flat IT budgets Manage IT Change Big Data /Analytics Cloud-Scale Apps Always ON New Application Architectures 10101 Mobile Social Cloud Securing Data Within DC and Across Clouds Security and Compliance Deliver IT-as-a-Service Consistently Across Public and Private Clouds Cloud Strategy “Bi-Modal IT” Hybrid Clouds Pervasive Security Actionable Insights Implications to IT
  10. Cisco Stakeholder and IT Landscape Business Capabilities Stakeholders Data and

    Things • Growth • Innovation • Productivity • Enablement • Security • 135K Laptops • 66K Mobile Devices • 53PB Data • 31 Data Centers • 71K+ Employees • 500K+ Customers • 20K+ Engineers • 17K+ Sales • 70K Partners
  11. Services Everything: Key Technology Transitions Applications as a Service Data

    as a Service Communications and Collaboration as an Experience Enterprise Collaboration Departmental Collaboration Mobility as an Experience Infrastructure as a Service Multi-sourced Services Complex Services Knowledge Management Next-generation Mobile Experience Secured Multiple Devices Utility Foundation Secured Collaborative Services Network Data Big Data Data Services Foundation Pervasive Collaboration Unified Communications IP Telephony Lifestyle Smartphones Voice/Laptop Market Automation Virtualization Consolidation Basic Services Today’s Tablestakes © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
  12. Cisco Performance Measurements Architecture-Led Services Operating Framework Cisco Information Technology

    Power the #1 IT Company Future proof our business through adaptive services Adaptive Experience: Pervasive Experience Upgrade Growth Speed Productivity Software and Cloud Capabilities Adaptive Technology: Internet of Everything (IoE) Unified Architecture Advantage Adaptive Process: Commercial Transformation Field Enablement Next-Generation Collaboration Platform IoE Foundation Adaptive People: Workforce Development S V E M Continuous Delivery Process and Mindset Stakeholder Experience Security Resiliency
  13. FAST IT Operating Model The high level Outcomes must be

    made obvious You have to architect for change, at an accelerating pace • If you don’t change your fundamental processes, you won’t change • People make change if they identify with the intended outcomes • Everything you do = Relentless Communication
  14. Business Results IT Operating Model Innovation Usability Flexibility Run the

    biz Change the biz Architecture Led Continuous Delivery Services Everything Relationships Scale Fast IT The Pivot: Business Outcome
  15. Fast IT Focus: Running IT Outcomes: Efficiency, Effectiveness, Flexible Assets

    Leadership Pivot: IT Services Flexibility Run the biz Architecture Led Services Everything Scale The Pivot: Business Outcome
  16. Fast IT Focus: Delivering New / Better Services Outcomes: Iterative

    Change, Speed, Innovation Leadership Pivot: Business Outcomes Change the biz Continuous Delivery Relationships Usability Innovation The Pivot: Business Outcome
  17. Deliver Business Outcome / Environment Capability IT Strategy People /

    Skillset Enabling Service IT Priority Lead with Business Outcome Architecture Led - Services Everything
  18. Business, Technology, and Information Architecture Business Operations Systems Technology Business

    Models User Interaction and Transactions Business Operations Capabilities and Services Applications Services Delivery Platform Building Blocks Network as the Platform REQUIREMENTS CAPABILITIES Policy Analytics Data
  19. Adaptive Services – Policy/Business Rules Predictive and Adaptive Analytics •

    Rules simulation • Agile methodology • On demand rules management • Ability for business to manage policy and rules • Minimal IT interaction Rules Change Management Rules Definition Real-time Insight Next Best Action • Real time decision management • Closed loop business intelligence
  20. The FAST IT Model APPLICATIONS (Web-Scale IT) INFRASTRUCTURE (Software defined,

    Policy, API) Customers Biz Model Culture, Communication, Collaboration
  21. Today’s Reality- A Tale of 2 Worlds You want to

    leverage both worlds – (Trust & Agility) User Centric Simplify & Automate (Policy based) Path to Cloud/Inter-Cloud Analytics Pervasive Security Today  Traditional Apps  IT centric  On Premise And becoming  Cloud Native  DevOps centric  On/Off Premise
  22. • Cisco Services Contracts Center Application • $10B of services

    bookings • 2.5m application hits/day (excluding static content) • 10,000 unique users/day Cisco Commerce Service Renewals – Use Case Scalability Loosely Coupled Continuous Delivery High Availability User Centric Open Source
  23. Continuous Delivery Improve Software Quality Accelerate Time-to- Capability Optimize Cost-of-

    Delivery  Automate Testing and Quality Control  Reduce Defects / Incidents  Increase Business Availability  Embedded QA  Cloud, ERP & Mobile Apps  Smaller, more efficient teams  Adaptive Infrastructure  Self-service  Reduce total cost of ownership  End-to-end methodology  Continuous Delivery  Active Stakeholder involvement  Improve Business Agility  Reduce Time-To-Capability  Enable IT to keep pace with rapidly evolving market Culture Mindset Perception Change the of IT
  24. • Initiative • Business Requirements Docs • Conference Room Pilots

    • Vanilla/Custom Apps • IT Centric User Experience • Separate Apps by Device • Manual, Sequential Processes Continuous Delivery - A New Mindset From... To... Risk Speed • Capability • Active Stakeholders • Innovation Circles • Architectural Frameworks • Collaborative Visualization • Any Device/Platform • Reusable Services/Automated Testing Adapt and scale Deploy and release Automated testing Develop and build Plan
  25. Software Development as a Service Integrated DevOps tool chain SaaS

    PaaS Infrastructure as a Service Cloud Delivery Models Software as a Service SalesForce CRM, WebEx, Custom apps… Infrastructure as a Service Compute, storage, networking Data Center as a Service Data center facilities, power, cooling IaaS DCaaS SDaaS Platform as a Service Total application hosting, database runtime
  26. Business Outcomes End-to-End Infrastructure Programmability Integrated Security Lower TCO Seamless

    Workload Mobility Policy-Based Learning Network Intuitive Catalogue Driven Infrastructure Challenges Speed of Delivery Operational Excellence Total Cost of Ownership End-User Experience Application and Service Migration Security
  27. 45 Cisco’s Journey to the Cloud Location Freedom HW Freedom

    Provisioning Freedom Business Process Freedom Unified Fabric Unified Computing Enterprise-Class Clouds Data Center Networking Inter-Cloud Virtualization Automation Utility Market Consolidation Consumer View Practitioner View E
  28. CITEIS - Cisco IT Elastic Infrastructure Services Network Management APIC,

    PNSC, N1Kv Cisco UCS DC Resources Storage Management Cloud Management vCenter, OpenStack Resource Managers Automation Packs Cisco Process Orchestrator Prime Service Catalog Cisco Intelligent Automation for Cloud Provisioning Automation Self-Service Service Catalog PaaS Management OpenShift, Puppet CITEIS API Server Message Bus APIC Customer Support Incident Mgmt, Change Mgmt Enterprise Management Address Mgmt, Host Mgmt
  29. 47 POLICY - Linking the Application Language to Infrastructure Network

    Language Compute Language Security Language Application Language • Multi-Tier / DevOps • Security & Compliance • SLA • Performance • Compliance • High-Availability Decouple Application AND Policy from underlying infrastructure Infrastructure Common Policy App Network Profile UCS Service Profile
  30. TCP: *,443 P r o x y C a s

    s a n d r a R a b b it M Q M e m c a c h e E la s ti c S e a r c h W e b S er vi c e I n t e g r a ti o n O r a cl e D B Internet C C C C C C C C O A M /S S O Automation Packs Cloud Orchestration Provisioning Automation Self-Service Catalog DC Resources Application Developers  Packaging  Manageability  Fault-tolerant  Self-optimizing  Self-describing Deploy Click Model Bridging Apps & Infrastructure .. Application Centric Infrastructure WEB APP
  31. Advanced Operational Analytics fault performance avail capacity Web Analytics App

    Logs Platform logs Infra logs User Impact Analysis Log Repo: Analysis: Fault in logs web app performance web app avail Log Management Domain Assurance Mgrs DCaaS IaaS PaaS SaaS events Cisco Cloud Logs health metrics Infrastructure Data Foundation Provisioning Data (Inventory) Change Management Incident & Problem Management Service Executive Experience Operations Experience IaaS Assurance PaaS Assurance App/SaaS Assurance Continuous Real-Time Response Machine Learning Event Correlation Noise Filtering
  32. FAST IT – Summary Application Centric Infrastructure (Policy driven, API)

    Always ON/HA (Machine Learning & Insights) Security Contextual Collaboration User experience Automate…. Automate Cloud Native Applications (Web-Scale IT) Business ( Engagement ,Value & Outcomes ) Skills, Leadership & Communication, Culture, Process
  33. Leaders Driving Change 56 Jeff Day CEO BlueWater Technologies Leveraging

    Digital Technology to Deepen Your Customers’ Experience
  34. Leaders Driving Change 57 Executive CIO Panel Moderator - Jason

    Lambiris CEO, Apex Digital Solutions Panelists: Marcy Klevorn, Ford Jim Nelson, EAA, State of Michigan Brian Rich, Consumers Energy George Surdu, Comerica Bank Joanna Young, MSU TECHNOLOGY FOR PEOPLE’S SAKE
  35. 60 © Cloudera, Inc. All rights reserved. Dave Shuman //

    Big Data Evangelist Big Data Journey to Success
  36. 62 © Cloudera, Inc. All rights reserved. Data is now

    a strategic asset Today, everything that can be measured will be measured. We all create data every day. Machines create even more. Today, data is the application. We expect data to make our lives better, but not at the cost of our privacy. Today, becoming data-driven is a business imperative. Competitive organizations embrace agile methods. Instrumentation Consumerization Experimentation
  37. 63 © Cloudera, Inc. All rights reserved. Data drives modern

    business, across industries Increase conversion rates. Improve product quality. Optimize IT efficiency. Secure the network (SIEM). Assess risk, and detect fraud. Retain data for compliance. Build a 360° view of patient, customer, employee, etc. Grow share of wallet. Reduce customer churn. Customer and Channel Product and Service Security, Risk, and Compliance Monetize data assets.
  38. 64 © Cloudera, Inc. All rights reserved. Assemble the right

    team. Get the right architecture. Adopt an agile approach.
  39. 65 © Cloudera, Inc. All rights reserved. Assemble the right

    team IT Ops, InfoSec, ETL Data Team BI, Data Science, Wranglers “Business” Users Anyone • Control costs while meeting SLAs. • Maintain a secure environment. • Deliver self-service where possible. • Explore data and try new things. • Use diverse analytic techniques. • Need high performance and agility. • Need insights at the right time, in real-time. • Don’t have time or skills for advanced analysis. • Results matter; what’s the business outcome? Successful big data projects include representatives from all of the following groups:
  40. 66 © Cloudera, Inc. All rights reserved. Data Sources Data

    Systems Data Access Business Analytics Custom Applications Existing Data Databases Operational Applications New Data Limited Data Inefficient to manage existing data, let alone new data, while maintaining performance at scale. Data must be structured first. Limited Insights Power users struggle to analyze complex data. Many users get no data. Hard to put insights into action. Trust and Compliance More data, more users, and more tools create complexity. Need to balance business agility with security and governance. Do we have the right architecture? Traditional approaches designed for structure: • structured data • structured analytics • structured process
  41. 67 © Cloudera, Inc. All rights reserved. Introducing the enterprise

    data hub (EDH) Powered by Apache Hadoop A new way to work with data. • One platform for unlimited data • Unified, multi-framework data access Cloudera delivers: • Enterprise Security • Data Governance • Complete Management • Open source, open standards Security and Administration Unlimited Storage Process Discove r Model Serve Deployment Flexibility On-Premises Appliances Engineered Systems Public Cloud Private Cloud Hybrid Cloud
  42. 68 © Cloudera, Inc. All rights reserved. The ApacheTM Community

    2006 2008 2009 2010 2011 2012 Present Core Hadoop (HDFS, MR) HBase ZooKeeper Core Hadoop Hive Pig Mahout HBase ZooKeeper Core Hadoop Sqoop Whirr Avro Hive Pig Mahout HBase ZooKeeper Core Hadoop Flume Bigtop Oozie MRUnit HCatalog Sqoop Whirr Avro Hive Pig Mahout HBase ZooKeeper Spark Impala Solr Kafka Flume Bigtop Oozie MRUnit HCatalog Sqoop Whirr Avro Hive Pig Mahout HBase ZooKeeper Parquet Sentry Spark Impala Solr Kafka Flume Bigtop Oozie MRUnit HCatalog Sqoop Whirr Avro Hive Pig Mahout HBase ZooKeeper Core Hadoop +YARN Core Hadoop +YARN Core Hadoop +YARN Hadoop is so much more than just Hadoop.
  43. 69 © Cloudera, Inc. All rights reserved. Data Sources Data

    Systems Data Access Business Analytics Custom Applications Existing Data Databases Operational Applications New Data Enterprise Data Hub Security and Administration Unlimited Storage Process Discover Model Serve Manage Compliance From risk due to regulations and customer privacy concerns, to trust in a secure and compliant platform. Unlock Value from Data From analytics for some, to insights for all. Keep Unlimited Data From disparate and limited views, to unlimited information access. Benefits of an enterprise data hub architecture
  44. 70 © Cloudera, Inc. All rights reserved. Most Complete Partner

    Ecosystem with 1,450+ Partners Data Systems Applications System Integration Operational Tools Infrastructure Enterprise Data Hub Security and Administration Unlimited Storage Process Discover Model Serve
  45. 71 © Cloudera, Inc. All rights reserved. How an EDH

    is different than traditional approaches 1. Economically feasible to store more data 2. Powered to predictably process large data sets 3. Ability to build your data asset at linear scale 4. Collect data in native format – enables agility 5. Build history of activity by collecting data prior to its use 6. You can have near real-time access to data, plus a view of history 7. Create community data by sharing across your business 8. Out-of-the-box thinking and fail-fast increases innovation Extreme performance and efficiency. Analytic agility.
  46. 72 © Cloudera, Inc. All rights reserved. Adopt an agile

    approach Collect, Create, Manage unlimited data Explore, Analyze data in many ways Operationalize insights to drive action • Inventory, prioritize, collect existing data. • Identify new data sources that could be created. • Instrument your physical and virtual assets. • Start with single datasets. Connect, clean, and model. • Enable deeper analysis and new self-service users. • Move to multi-dataset and predictive analytics. • Operationalize through existing BI tools and reports. • Embed models in existing processes. • Build new data-driven applications. Successful big data projects break the process down into simple steps, and iterate:
  47. 73 © Cloudera, Inc. All rights reserved. Iterate to success

    Real-time ingest/serve New data sources More complex analysis Add … … over time Collect, Create, Manage unlimited data Explore, Analyze data in many ways Operationalize insights to drive action
  48. 74 © Cloudera, Inc. All rights reserved. Putting it together:

    Working with data in an EDH Collect, Create, Manage unlimited data Explore, Analyze data in many ways Operationalize insights to drive action Agile Process Stage Data Treatment User Access IT Ops, InfoSec, DBA, ETL Data Team BI, Analysts, Data Science “Business” Users Anyone 1. 2. 3. Enterprise Data Hub Raw Data Load, secure, govern, tag Enriched Data Blend, clean, structure Trusted Data Enable wide access
  49. 75 © Cloudera, Inc. All rights reserved. Start small. Think

    big. Operational Efficiency New Business Value Security and Administration Unlimited Storage Process Discove r Model Serve Optimize your architecture. Reduce EDW costs, improve performance. Discover new insights. Deliver true self- service BI. Deliver real-time insights. Build data applications. Operational Data Store Data Discovery & Analytics Operational Analytics
  50. 76 © Cloudera, Inc. All rights reserved. Yesterday – Limited

    structured data storage Today – Unlimited structured and unstructured storage
  51. 77 © Cloudera, Inc. All rights reserved. Yesterday – Scattered,

    limited processing and analytical frameworks Today – Unified, diverse, relevant, familiar frameworks
  52. 78 © Cloudera, Inc. All rights reserved. Yesterday – Segmented

    management and security Today – Unified data & system security and management
  53. 3 Secret Lessons from a renegade heart doc: P-D-R Joel

    Kahn, MD, FACC Clinical professor of medicine Reader’s Digest Holistic Heart Doc
  54. Are you doing 5/5 daily? Heart Attacks Drop 85% •

    Don’t smoke • Walk 30-40 minutes daily • Eat >5 servings of fruit/veg a day • Sleep 7 hours a night • Enjoy a few alcoholic beverages a week • MORGEN STUDY 2013 Netherlands 17,887 men and women • Karolinska study 2014 Sweden 20,721 men
  55. Leaders Driving Change 101 Brent Stahlheber Sr. VP & CBO

    The Auto Club Group Connected Consumer, Shift in Technology
  56. CONNECTED CONSUMER SHIFT IN TECHNOLOGY Brent Stahlheber SVP & Chief

    Brand Officer Auto Club Group (AAA) June 3, 2015
  57. 114

  58. Today’s Consumer is Changing as well 67 50 32 15

    The Baby Boom 72MM Births The Millennials (Echo Boomers) 71MM Births Source: CDC Vital Statistics 2014
  59. Source: emarketer: Average Time Spent per Day with Major Media

    by US Adults, 2014 Average Time Spend per Day with Major Media By US Adults, 2014 (hrs:mins) Digital 5:46 -Mobile 2:51 -Desktop/laptop 2:12 -Other 0:43 TV 4:33 Radio 1:28 Print 0:26 -Newspaper 0:14 -Magazines 0:14 Other 0:14 TOTAL 12:28 Consumers now spend the majority of their time with Digital Devices
  60. And Digital Spend is Following Source: eMarketer, August 2013 US

    Total Media Ad Spending, by Media, 2012 - 2017 billions 2012 2014 2017 TV $60.70 $65.52 $71.00 Cable TV $27.66 $30.57 $34.43 Local broadcast TV $16.10 $17.07 $18.02 Network TV $13.69 $14.33 $14.60 Other $3.25 $3.54 $3.95 Digital $36.57 $50.01 $71.41 Direct mail $19.48 $20.14 $17.67 Newspapers $19.75 $16.47 $12.82 Magazines $12.68 $10.73 $7.80
  61. 1 Digital Ubiquity The internet escaped. Digital has moved from

    a specific channel to simply a part of life 2 Digital as Solution The best uses of digital are grounded in solving consumer needs. Good, old- fashioned value creation and capture 3 Data as the Enabler Data helps “prove,” but more importantly helps us “find” Three Defining Trends
  62. The Evolving Digital Landscape Over the last 25 years the

    internet has undergone a massive evolution – from the early days of the consumer web, to today’s ‘always-on’ world. Source: Wikipedia, eMarketer, 2013 1994: First banner ad runs 1991: www. information protocol defined (founding of consumer internet) 1998: Google founded 2012: Smartphone penetration exceeds 50% of US population 2007: iPhone launches 2008: Apple Launches App Store 2004: Facebook founded 2005: YouTube founded 2006: Twitter founded 2010: iPad launches 2013+: Google Glass beta launches 2013: Over 100B app downloads (android + apple app store) Rise of the Consumer Internet Evolution of Social Web Device Proliferation Internet Everywhere 1995: Ebay founded
  63. •Mobile now accounts for 20% of media time •U.S. Smartphone

    penetration 59% Source: KPCB StatCounter, 5/14
  64. More Users Will Access the Internet via Mobile Device Source:

    Experian Marketing Services, Fall 2009 and 2013 Simmons NHCS Adult Study
  65. The Connected Car - Driverless Vehicles  A driverless vehicle

    is defined as using “artificial intelligence, sensors and global positioning system (GPS) coordinates to drive itself without the active intervention of a human operator.” • That includes technology such as lasers, cameras and radar.  Passed state legislation:  California  Florida  Michigan (pending)  Nevada (in effect Mar’12)  US DOT’s NHTSA released guidelines for states to follow for self-driving vehicles.  Other self-driving vehicles developers include:   
  66. Consumers Spend a Significant Amount of Time in Their Vehicles…

    Americans spend 1 hour and 13 minutes each day in their cars
  67. Average Time Spend per Day with Major Media US Adults,

    2014 (hrs:mins) Digital 5:46 • Mobile 2:51 • Desktop/laptop 2:12 • Other 0:43 …But They Spend Far More Time with Their Digital Devices Source: eMarketer: Average Time Spent per Day with Major Media by US Adults, 2014
  68. New Tools, Old Rule – Unlocking Value Creating unique value

    for consumers has always been the key success. Digital is enabling new players to transform the value equation across categories. Source: Razorfish Competitive Intelligence; Fast Company 2013 Increasing Benefits Lowering costs (+)
  69. Targeted New levels of contextual, location- based, and behavior based

    targeting Key Data Capabilities Responsive Personalization and customization based on your unique profile Predictive Automated modeling that tests and learns into driving the most connections to drive goals
  70. Taking advantage of the possibilities that digital brings grounded in

    the consumer and supported by the data. The Road Ahead…..
  71. Leaders Driving Change 143 Major General Greg Vadnais Ajutant General

    Michigan National Guard Leading in Times of Chaos