Defining Your User Experience

Defining Your User Experience

You define the user experience of your business every time you attend a meeting, answer the phone, send an email, send a proposal, send a contract or bump into a client at the grocery store. It's essential that you design that user experience. Otherwise, the experience is defined by default and you risk miscommunicating to your clients and customers.

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Natalie MacLees

October 18, 2013
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