Finding Your Edge in a Culture of Feedback

Have you ever wished for more feedback from colleagues to help you get better at your job? When’s the last time you offered helpful feedback to someone else? Imagine an entire company fluent in the daily practice of giving and receiving constructive feedback. Would your experience improve? What does a team lose when feedback doesn’t flow?

Feedback conversations can be difficult. But giving and receiving feedback pushes us to the edge of our growth potential, where the biggest payoffs occur. Use these slides to grow your career by learning how to get real.

Transcript

1. Finding your edge in a culture of feedback Photo by Joshua Earle Finding your edge in a culture of feedback by Paulette Luftig
2. Paulette Luftig paulette@mavenlink.com @pyluftig Software Engineer http://bit.ly/give-edge-feedback
3. “Mavenlink helps services businesses deliver their services more successfully. We replace multiple tools, like OpenAir, Workfront, and Clarizen, and gather everything in one place, including time tracking, project plans, and data for resource management.” ~ Maggie Sheldon
4. https://www.mavenlink.com/engineering
5. 1. A culture of feedback - What is it? Why is it valuable? 2. Finding your edge in a culture of feedback: What does that mean? 3. Giving and Receiving Feedback Well
6. Feedback Culture What is it? Why is it valuable?
7. Feedback Skillful communication that is intended to serve a developmental purpose for the individual, team or organization in question.
8. Culture of Feedback A culture in which people witness, support, even provoke one another to grow their capabilities and adapt to challenges through practice.
9. everyone matters
11. promotes growth
13. persist in the face of setbacks instead of giving up easily
14. learn from criticism rather than ignoring useful negative feedback
15. mirrors the XP / agile business environment Develop, Test, Feedback Develop, Test, Feedback Develop, Test, Feedback Project / Goal Setup
16. What does all this really mean in practice? That depends…
17. ~ Brene Brown The Power of Vulnerability “Imperfections are not inadequacies; 
 they are reminders that we are all in this together.”
19. courage / desire / growth mindset
20. Finding your edge in a culture of feedback: What does that mean?
21. http://www.gratisography.com/
22. avoidance envy jealousy separation fear sadness control longing irritation
23. trigger avoidance envy jealousy separation fear sadness control longing irritation
24. trigger avoidance envy jealousy separation fear sadness control longing irritation
25. trigger acceptance surrender adm iration joy connection fearlessness drive passion patience avoidance envy jealousy separation fear sadness control longing irritation
28. Giving and Receiving Feedback Well
29. Part 1: Structuring Feedback with A.S.K.
30. ASK Specific Actionable Kind
31. ACTIONABLE FEEDBACK is about something the recipient has the ability to change
32. ACTIONABLE FEEDBACK is about something the recipient has the ability to change explains what the recipient is being asked to do differently
33. SPECIFIC FEEDBACK focuses on impact - the action, not the person
34. SPECIFIC FEEDBACK focuses on impact - the action, not the person states what happened that was done well or not well
35. SPECIFIC FEEDBACK focuses on impact - the action, not the person states what happened that was done well or not well avoids absolutes like ‘always’ and ‘never’
36. KIND FEEDBACK discreet when appropriate
37. KIND FEEDBACK discreet when appropriate positively intended
38. KIND FEEDBACK discreet when appropriate positively intended timely
39. KIND FEEDBACK discreet when appropriate positively intended timely empathetic
40. …there is one caveat about kindness in relation to feedback…
41. kindness is a terrible reason not to give important feedback
42. Radical Candor - the Surprising Secret to being a Good Boss http://www.radicalcandor.com/ Candor and Kim Scott
43. Radical Candor - the Surprising Secret to being a Good Boss http://www.radicalcandor.com/ Candor and Kim Scott
44. Radical Candor - the Surprising Secret to being a Good Boss http://www.radicalcandor.com/ Candor and Kim Scott
45. “If you can't offer radical candor, the second best thing you can do is be an asshole.”
46. Radical Candor - the Surprising Secret to being a Good Boss http://www.radicalcandor.com/ Candor and Kim Scott
47. Giving feedback that is Actionable Specific and Kind is a great start to giving awesome feedback, but it isn’t enough to ensure you won’t do this…
49. Part 2: Start with You
50. How emotionally grounded am I? How emotionally grounded is s/he?
51. Am I aware of my personal values, privileges, and biases? The Career Advise You Probably Didn’t Get by Susan Colantuono
52. Am I in a position of power and can I use it wisely?
53. Am I willing to have a conversation?
54. Brene Brown on Empathy Can I respond with empathy (not sympathy)?
55. • check in after the fact • if you’ve offered support or made agreements, have integrity - be your word and show up!
56. Giving feedback should never include… venting frustrations blaming / making others responsible for our emotional experience advice giving shaming a power trip to control or manipulate passive aggression
57. Now that we understand how to give feedback, let’s consider how to do our best from the other side of the conversation.
58. Part 3: Receiving Feedback Effectively
59. • Relax the unhelpful perfectionist mindset
60. ~ Brene Brown The Power of Vulnerability “Healthy striving is self-focused: ‘How can I improve?’ Perfectionism is other-focused: ‘What will they think?’
61. • Relax the unhelpful perfectionist mindset • Choose a growth over a fixed mindset
63. • Relax the unhelpful perfectionist mindset • Choose a growth over a fixed mindset • See it as opportunity to grow with help from others
65. • Relax the unhelpful perfectionist mindset • Choose a growth over a fixed mindset • See it as opportunity to grow with help from others • Stop playing defense (passively or actively)
67. • Relax the unhelpful perfectionist mindset • Choose a growth over a fixed mindset • See it as opportunity to grow with help from others • Stop playing defense (passively or actively) • Be aware of your experience
69. • Relax the unhelpful perfectionist mindset • Choose a growth over a fixed mindset • See it as opportunity to grow with help from others • Stop playing defense (passively or actively) • Be aware of your experience • Have compassionate for yourself and others
71. • Relax the unhelpful perfectionist mindset • Choose a growth over a fixed mindset • See it as opportunity to grow with help from others • Stop playing defense (passively or actively) • Be aware of your experience • Be empathetic towards self and others • Take what works and leave the rest - all in gratitude
73. Nonviolent Communication ~ Marshal Rosenburg Difficult Conversations - How to Discuss What Matters Most ~ Douglas Stone, Bruce Patten, Sheila Heen Integral Coaching Canada’s Coaching Manual Five Stars Coaching Manual T.E.D (The Empowerment Dynamic) Giving Effective Feedback (HBR 20-Minute Manager Series) An Everyone Culture: Becoming a Deliberately Developmental Organization ~ Robert Kegan, Lisa Laskow Lahey et al. Great Resources on Feedback
74. Paulette Luftig Software Engineer paulette@mavenlink.com @pyluftig Mavenlink is hiring. If you’re interested in learning more about Mavenlink and its engineering department, check out the link below. https://www.mavenlink.com/engineering Give Paulette feedback and practice what you learned at http://bit.ly/give-edge-feedback Thank you!!!