GANTECH Playbook

Transcript

1. Managed EUC Playbook LISTEN | INNOVATE | DELIVER Start
2. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview EUC Services Overview GANTECH’s Managed EUC Services accelerate desktop and application deployment and enables organizations to improve the end-user experience, reduce capital expenditure investments, and decrease Virtual Desktop Infrastructure (VDI) support costs.
3. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Horizon View Overview GANTECH’s Horizon View services empowers you to provide a successful VMware Horizon View Implementation. From Assessing your customer’s environment, to Implementing a solid VDI solution, to providing a 24x7 managed service to ensure an optimal end user experience. View Managed Services View Upgrade View Optimization View Accelerator Production Pilot View FIT Assessment Overview
4. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview The FIT Assessment allows the Customer to understand whether or not their environment is a fit for a Virtual Desktop Infrastructure (VDI). • Approx. 4 week engagement • Utilize Liquidware Labs’ FIT analysis • Baseline users, applications, and infrastructure • Capacity planning for CPU, Memory and IOPS per Application • Infrastructure and Delivery Assessment View FIT Assessment View Managed Services View Upgrade View Optimization View Accelerator Production Pilot Overview View FIT Assessment * Click here for full detailed service brief
5. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview View Production Pilot The Horizon View Production Pilot is intended to be an entry-level service that allows Customers with little or no Horizon View experience to use and evaluate a limited scope, single use case Horizon View Pilot scalable to their production environment. • 5-6 week engagement • FIT Assessment to determine HW and SW requirements • Three use-cases and 100 endpoint clients • Up to 5 Applications • Includes configuration of View Connection, Security, and Composer Servers View Managed Services View Upgrade View Optimization View Accelerator View FIT Assessment Overview Production Pilot * Click here for full detailed service brief
6. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview View Accelerator Helps customers to kick start a Horizon View environment that has not been put into production (Shelfware). It delivers a limited scale virtual desktop infrastructure that customers validate using defined success criteria and their current application set. • 5-8 Week engagement • Up to 20 Users • 2 Desktop Pools • 2 Golden images • Document 3 use cases and validate 1 * Click here for full detailed service brief View Managed Services View Upgrade View Optimization Production Pilot View FIT Assessment Overview View Accelerator
7. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview View Optimization The Horizon View Optimization Assessment delivers a best practice assessment of a Customer’s existing VMware Horizon View deployment. • 4 Week Engagement • Ensure original install was performed based on VMware best practices. • Review desktop image and profile management needs. • Considers customer’s specific business use case(s) • Deliverable is a presentation of an Executive Summary and recommendations for optimizing the Horizon View environment. View Managed Services View Upgrade View Accelerator Production Pilot View FIT Assessment Overview View Optimization * Click here for full detailed service brief
8. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview View Upgrade The Horizon View Upgrade helps Customers plan and implement an upgrade of their VMware View environment. • 4-5 Week engagement • Assessment of the current VMware desktop infrastructure • Horizon View upgrade, validation, and rollback plan • Operational verification of the procedures for the upgrade components • Perform Horizon View upgrade and validation View Managed Services View Optimization View Accelerator Production Pilot View FIT Assessment Overview View Upgrade * Click here for full detailed service brief
9. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview The Horizon View Managed Service provides customers with an existing Horizon View environment a complete turnkey virtual desktop management service. GANTECH will perform a Horizon View Optimization Assessment and then fully manage the virtual desktops and act as the liaison between the customer and the key stakeholders who manage the platform. One standard monthly patching of virtual desktops (patching per customer requirements) will be included. This approach to server and desktop management allows the customer to retain full authority of the environment. Horizon View Managed Services Features Bronze Silver Gold Desktop pool creation and desktop deployment/provisioning ✔ ✔ ✔ Desktop image creation and optimization ✔ ✔ ✔ Ongoing desktop administration and patching ✔ ✔ ✔ Microsoft Commercial off-the-shelf (COTS) application patching and administration at the revision and security levels ✔ ✔ ✔ Level 3 incident resolution for Enterprise Center and desktop ✔ ✔ ✔ Proactive end user monitoring and reporting to ensure optimal experience ✔ ✔ Profile management and Active Directory integration ✔ ✔ Anti-virus and anti-malware protection ✔ ✔ Level 3 incident resolution for end user monitoring, anti-virus, and profile management issues ✔ ✔ Proactive capacity management recommendations ✔ Incident management reporting and management ✔ Level 2 service desk escalation point for Customer end user service desk personnel ✔ View Upgrade View Optimization View Accelerator Production Pilot View FIT Assessment Overview View Managed Services * Click here for full detailed service brief
10. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Battle Card Air Managed Services Air Onboarding Plus VMware Horizon Air Desktops & Apps simplifies the delivery of Windows desktops and applications as a cloud service backed by VMware. IT can save time and money, without sacrificing enterprise requirements for security and control. GANTECH’s Horizon Air services ensure that your transformation from physical desktops to virtual is well thought out and that your users have the best possible experience. Horizon Air Overview Air Production Pilot Overview
11. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Battle Card Air Production Pilot * Click here for full detailed service brief The Horizon Air Pilot will provide customers with a comprehensive pilot program to ensure their end-user have an optimal desktop-as-a-service experience • 5-8 Week engagement???? • Identify any assessment prerequisites (HW, SW, Networking, and security access) • Desktop design and deployment of up to 2 images and 50 desktops • Set up VPN • AD and group policy integration • Application delivery for 1 hosted Application Server • Horizon Air environment validation Air Managed Services Air Onboarding Plus Overview Air Production Pilot
12. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Battle Card Air Onboarding Plus * Click here for full detailed service brief The Horizon Air Onboarding Plus service will accelerate the transition to VMware’s Horizon Air service and ensures end users have an acceptable Desktop-as-a-Service (DaaS) experience. Our consultants will work closely with the customer throughout the engagement to provide knowledge transfer and plans for a successful rollout of their new VDI environment. • 4-6 Week engagement • Planning and design review • Validation of Horizon Air environment • Active Directory integration • Optimization of gold pattern (1-5, based on package purchased) Overview Air Production Pilot Air Managed Services Air Onboarding Plus
13. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview The Horizon Air Managed Service provides customers with a complete turnkey virtual desktop management service. The Provider will fully manage the virtual desktops as well as administer the platform needed to deliver them to end users. Monthly patching of virtual desktops (patching per vendor requirements) will be included. This approach to server and desktop management allows the customer to retain full authority of the environment. Air Managed Services Features Bronze Silver Gold Desktop pool creation and desktop deployment/provisioning ✔ ✔ ✔ Desktop image creation and optimization ✔ ✔ ✔ Ongoing desktop administration and patching ✔ ✔ ✔ Microsoft Commercial off-the-shelf (COTS) application patching and administration at the revision and security levels ✔ ✔ ✔ Level 3 incident resolution for Enterprise Center and desktop ✔ ✔ ✔ Proactive end user monitoring and reporting to ensure optimal experience ✔ ✔ Profile management and Active Directory integration ✔ ✔ Anti-virus and anti-malware protection ✔ ✔ Level 3 incident resolution for end user monitoring, anti-virus, and profile management issues ✔ ✔ Proactive capacity management recommendations ✔ Incident management reporting and management ✔ Level 2 service desk escalation point for Customer end user service desk personnel ✔ * Click here for full detailed service brief Overview Air Production Pilot Air Onboarding Plus Battle Card Air Managed Services
14. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Competition Objections II Objections I Probing Questions II Probing Questions I Driving Forces Prospecting Solution Description GANTECH Managed Horizon Air is a managed service offering that enables organizations to utilize VMware Horizon Air more effectively – improving end user experience, reducing capex investments, and decreasing overall VDI support costs. The Horizon Air platform combined with GANTECH managed services allows organizations to rapidly deploy desktops and applications as a managed, integrated cloud service to any device, anywhere at an affordable price. This service includes the following options: 1. FIT Assessments to determine the feasibility and level of effort associated with migrating to Horizon Air 2. Advanced Horizon Air Pilots to prove out the Horizon Air Platform 3. Staged migration services intended to test and streamline migration to Horizon Air 4. Managed Horizon Air services that reduce operating costs while improving the end user experience Managed Horizon Air Solution Description Overview Air Production Pilot Air Onboarding Plus Air Managed Services Battle Card
15. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Target Audience: CIO Head of IT, IT Director Opportunity Overview An organization’s decision to move from a physical desktop (or on premise VDI) to the Horizon Air platform is being driven by a number of business and financial factors. The need to balance capex and opex, combined with the steep learning curve associated with the cloud paradigm, has traditionally required an advanced (and/or expensive) talent pool of in-house IT resources. • End-users are becoming mobile and have higher expectations on how to be productive • Pressure to reduce on premise IT resources and lower recurring maintenance costs • Desire to improve storage efficiency and reduce storage costs • Security and compliance concerns with desktops and laptops • Reduced capex investment spending and reduced investment budgets • Pressure to deliver on an improved end user experience • Finding lower cost options for application license management • IT resource constraints clashes with rising costs of business • High volume of help desk and support calls can be expected Competition Objections II Objections I Probing Questions II Probing Questions I Driving Forces Solution Description Prospecting Overview Air Production Pilot Air Onboarding Plus Air Managed Services Battle Card
16. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Anxiety Questions • Are you having to recruit and retain high talent (high cost) IT personnel to support your on-prem VDI? • Do you suspect that the Horizon Air Platform could provide cost savings but have no data to back up the assertion? • Is improving the end user experience taking a back seat to keeping the VDI operational? • Are your desktop patching and administration costs requiring the lion share of the operational budget for VDI? • Are your yearly operating expenses for platform maintenance taking away from supporting end users? • Are you currently experiencing performance issues and facing hardware / software refresh pressures? • Are you struggling to prove the viability of adopting cloud based VDI? Business Issues • Pressure from the business owners to rapidly provision (or de-provision) desktops in a pay per- consume environment • Not enough IT staff to implement and support • Pressure to reduce IT full time employee headcount • Constantly escalating IT Requirements • Limited expertise implementing VDI, Mobile, BYOD Competition Objections II Objections I Probing Questions II Probing Questions I Prospecting Solution Description Driving Forces Overview Air Production Pilot Air Onboarding Plus Air Managed Services Battle Card
17. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Problem Probing Questions Solution Probing Questions Customer Value Statements Resource Contention Are your spending too much time resolving desktop administration and patching requirements/issues? Are your user profile management requirements complex and difficult to manage? Is your user profile management solution providing the flexibility that you need? What if you were able to have experts handle the VDI management and patching to allow your IT staff to focus on other priority tasks – with full knowledge transfer during maintenance? Can you afford for your IT staff to be spending time troubleshooting when an expert could do it much faster with far less complications? Can you measure the status of current service desk operations to guide allocation of resources? How do you know if you were successful in implementing a solution?  Streamline the implementation  Streamline the operation  Limit the time spent firefighting  Reduce required in-house IT headcount Impact to End User Experience Are your users satisfied with their VDI experience? Why not? Do you have an SLA with your business users or service provider? What if you could design an implementation that was optimized for performance and could limit downtime and increase performance and capabilities? What if responsibility for desktop uptime and patching could be entrusted to a 3rd party under a strict SLA?  Improve the end user experience  Improved clarity to end user issues  Diversified risk management Competition Objections II Objections I Probing Questions II Driving Forces Prospecting Solution Description Probing Questions I Overview Air Production Pilot Air Onboarding Plus Air Managed Services Battle Card
18. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Problem Probing Questions Solution Probing Questions Customer Value Statements Performance Monitoring Are you lacking clarity in determining the actual level of end user satisfaction? Or lack of productivity? What if you could have a steady stream of end user reports that allowed for proactive improvement to the end user experience? What if you had a 3rd party who had experts reviewing these reports and making changes to ensure optimal end user experience? How would you measure success?  Improved clarity in resolving end user issues  Improved end user satisfaction Disaster Recovery Are you spending time and money defending against potential disasters that are unlikely to ever happen? What if your VDI platform was built on a highly secure, fully redundant infrastructure and managed by a team highly motivated to maintain 100% uptime? Reduce disaster recovery costs Competition Objections II Objections I Probing Questions I Driving Forces Prospecting Solution Description Probing Questions II Overview Air Production Pilot Air Onboarding Plus Air Managed Services Battle Card
19. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Our IT staff are experts, they can figure it out. - The issues that IT technical resources face in the cloud paradigm are fundamentally different than for on premise environment. To get the most from the cloud, you will need experts in the Horizon Air space At a cost that is lower than your IT staff can provide. Our Horizon Air services provide both. 3rd party support is more expensive than my FTEs - In the cloud paradigm, 3rd party service providers resolve issues faster and less expensively than in-house IT personnel because they have seen it all. Their processes are streamlined and are highly motivated under SLA agreements to keep your VDI running at optimal performance levels. Virtual Desktops won’t have high performance over WAN - Cloud based VDI technology has advanced greatly over recent years. We would love to work with you and your team to show you how to lower costs and risks, while raising the end user experience. We could provide a simple pilot to prove our benefits. We have already made a significant investment in our on premise infrastructure and the supporting services - The switching costs associated with moving to a managed service approach can be recouped in a matter of months. After that, all the costs savings can result in long term ROI for the organization. Those reduced costs can be repurposed for use in resolving tougher challenges – like improving IT to better serve changing business requirements. Objection Handling for Horizon Air Competition Objections II Probing Questions II Probing Questions I Driving Forces Prospecting Solution Description Objections I Overview Air Production Pilot Air Onboarding Plus Air Managed Services Battle Card
20. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview To move to the cloud might be perceived as our on premise investments were a waste of money - VDI technologies are moving to a cloud based paradigm. As time goes on, support and maintenance costs of on premise environments is going to become the bulk of operational spending – eventually resulting in supporting infrastructure that is no longer maintained by the manufacturer. Why not let someone else manage that cost and headache. Most of your existing support services and processes can still be leveraged in the Managed Air paradigm. Only the most commoditized support services should move to a managed service. This is the best way to get a return on your existing investments while driving down ongoing operational costs. To change what we are currently doing will just cost more money. - Support is very helpful, but they only focus on specific product technology support and not your overall environment and enterprise. Thus causing delays and longer troubleshooting efforts. Our maintenance support contract enables us to call and get help when we need. - We have found it much more efficient to have the experts who set up and support your environment daily, can more quickly troubleshoot and resolve support issues. And frankly, if they set up the environment there is less chance of there being any issues. You may end up paying more money in lost productivity of IT staff and users who are dealing with slow or unavailable virtual desktops. Objection Handling for Horizon Air Competition Objections I Probing Questions II Probing Questions I Driving Forces Prospecting Solution Description Objections II Overview Air Production Pilot Air Onboarding Plus Air Managed Services Battle Card
21. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Ask your existing systems integrator/partner if they have Horizon Air implementation and support experience. You can’t afford to use a partner who has no experience – and server virtualization experience is not the same. It’s ok if you purchased license and/or hardware from a partner. We want to maximize your investments to date and ensure your success going forward. Lowering costs and risks, while delivering a better end user experience, is our core value proposition. Checklist for picking a Horizon Air Managed Service provider: • Horizon Air implementation experience • VMware EUC Elite • ISO 20000 • ITIL • 24 x 7 NOC Objections II Objections I Probing Questions II Probing Questions I Driving Forces Prospecting Solution Description Competition Competition Overview Air Production Pilot Air Onboarding Plus Air Managed Services Battle Card
22. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Implementation Services Air Managed Services View Managed Services * Click here for updated pricing Silver Gold Bronze # of Non- Persistent desktops Gold Price Per Month Per Desktop Silver Price Per Month Per Desktop Bronze Price Per Month Per Desktop 50-99 (1 Image) List: $57.75 *Reseller: $49.50 List: $54.86 *Reseller: $47.03 List: $53.71 *Reseller: $46.40 100-249 (2 Images) List: $38.31 *Reseller: $32.84 List: $36.10 *Reseller: $30.94 List: $31.19 *Reseller: $26.73 250-500 (5 Images) List: $34.65 *Reseller: $29.70 List: $33.50 *Reseller: $28.71 List: $29.45 *Reseller: $25.25 There is also a one time set-up fee that is equal to one month’s pricing of selected package *Reseller prices reflect an accepted registration
23. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Implementation Services View Managed Services Air Managed Services * Click here for updated pricing # of Non- Persistent desktops Gold Price Per Month Per Desktop Silver Price Per Month Per Desktop Bronze Price Per Month Per Desktop 50-99 (1 Image) List: $52.50 *Reseller: $45.00 List: $49.88 *Reseller: $42.75 List: $48.83 *Reseller: $41.85 100-249 (2 Images) List: $34.83 *Reseller: $29.85 List: $32.81 *Reseller: $28.13 List: $28.35 *Reseller: $24.30 250-500 (5 Images) List: $31.50 *Reseller: $27.00 List: $30.45 *Reseller: $26.10 List: $26.78 *Reseller: $22.95 Silver Gold Bronze There is also a one time set-up fee that is equal to one month’s pricing of selected package *Reseller prices reflect an accepted registration
24. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview SKU Description List Price Retail Registered Reseller CHVF150305 VDI FIT Assessment $18,300 $17,385 $15,647 CHVP150305 Horizon View Production Pilot $48,100 $45,695 $41,126 CHVA150305 Horizon View Accelerator $48,100 $45,695 $41,126 CHVO150305 Horizon View Optimization Assessment $18,300 $17,385 $15,647 CHVU150305 Horizon View Upgrade $64,400 $61,180 $55,062 CHAP150305 Horizon Air Production Pilot $61,500 $58,425 $52,583 CA1OB10142015 Horizon Air Onboarding Plus – 1 Image $12,527 $11,901 $10,711 CA2OB10142015 Horizon Air Onboarding Plus – 2 Images $13,285 $12,621 $11,359 CA5OB10142015 Horizon Air Onboarding Plus – 5 Images $15,557 $14,799 $13,301 Implementation Services Pricing Air Managed Services View Managed Services Implementation Services * Click here for updated pricing
25. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Why GANTECH EUC Links GANTECH Contacts Carahsoft Contacts Carahsoft Contact Title Phone Email Jason Cayanong SLED Account Manager (703)889-9771 Jason.cayanong@carahsoft.com Mohammed Hamididdin Partner Business Development (703) 889-9759 Mohammed.Hamididdin@carafsoft.com Tim Boltz SLED Sales Manager (703-)230-7402 Tim.Boltz@Carahsoft.com
26. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview GANTECH Contact Title Phone Email Eric Goodeve Channel Development Manager (919) 656-0102 egoodeve@gantech.net Eric Spiegel Vice President, Virtualization Solutions (443) 276-4768 espiegel@gantech.net Mia Millette Vice President, Managed Services (443) 276-4762 mmillette@gantech.net Mohib Zubairi Consulting Operations Specialist (443) 319-8424 mzubairi@gantech.net Why GANTECH EUC Links Distributor Contacts GANTECH Contacts
27. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview • Horizon Air Desktops and Apps • Horizon Air FAQ • Horizon Air Overview Video • Horizon Air DaaS Video • Horizon Air Service Description • Horizon Enterprise Why GANTECH GANTECH Contacts Distributor Contacts EUC Links
28. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Reports Qualifications Overview We are a fully integrated IT partner that monitors, supports, and solves IT issues while providing business intelligence for entire technology service lifecycles. How do we do it differently? Our predictive approach to IT and infrastructure management gives us 360-degree visibility into strategy, design, transition, operation, and continual service improvement for customers. We communicate openly and leverage ITIL and ISO 20000-1:2011 best practices to enable IT to achieve business objectives. Why GANTECH EUC Links GANTECH Contacts Distributor Contacts Overview
29. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview GANTECH specializes in helping organizations optimize the centralization of end-user applications and deliver them securely to their point of use, increasing mobile and flexible working, shared services, and Virtual Desktop Infrastructure (VDI). Having achieved the highest international standard in IT service management, we combine people, process, and technologies to deliver market leading solutions. Clients benefit from our predictive approach to IT and infrastructure management, Information Technology Infrastructure Library (ITIL) expertise and best practices, and ISO/IESC 20000-1:2011 certified processes. Reports Overview Qualifications Qualifications Why GANTECH EUC Links GANTECH Contacts Distributor Contacts
30. Resources Pricing Horizon Air Services Horizon View Services EUC Services Overview Qualifications Overview Reports Click here for more information Click here for more information Why GANTECH EUC Links GANTECH Contacts Distributor Contacts
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