TOO MUCH TOO SOON REQUIRING UNREALISTIC CHANGES IN USER BEHAVIOR REQUIRING UNREALISTIC CHANGES IN RIGHTS HOLDERS' BUSINESS MODELS LETTING ONE BIG CUSTOMER/PARTNER DRIVE PRODUCT 10
IN MIND: THE BIG WIN AND THE LEAST YOU’LL ACCEPT. ANSWER THE QUESTION HOW LONG IS TOO LONG? LITTLE COMPANY/BIG COMPANY POWER DYNAMICS CAN’T BE IGNORED, BUT THEY DON’T MEAN YOU’RE POWERLESS. UNCOVER AND VALIDATE DEAL-BREAKERS AS EARLY AS POSSIBLE. 18
MORE EFFECTIVE THAN 'NO.’ WHEN YOU MUST CONCEDE A POINT, ASK FOR SOMETHING IN RETURN. IT’S NEVER JUST BUSINESS. PEOPLE NEGOTIATE, NOT COMPANIES. SURPRISES ARE THE ENEMY. THE DEAL’S NOT DONE UNTIL YOU’RE HOLDING (E-)INK ON PAPER. 19