ENGAGE2014: The Future of Employee Communications - Keith Kitani, GuideSpark

ENGAGE2014: The Future of Employee Communications - Keith Kitani, GuideSpark

Keith Kitani, CEO of GuideSpark presents a session on the Future of Employee Communications at GuideSpark's employee engagement event ENGAGE2014 in San Francisco on June 2, 2014.

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GuideSpark, Inc.

June 02, 2014
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Transcript

  1. 5.

    Mobile of US adults have a smartphone; 38% have a

    tablet 62% Connected people have access to the Internet 3 Billion 2014 Connected
  2. 6.

    Video hours of video watched per month 6 Billion Social

    of all internet users are now active in social media 72% 2014 Connected Content
  3. 7.

    2014 0 10 20 30 40 50 60 2005 2010

    2015 2020 Rise of Millennials in the Workforce Traditional Baby Boomers Gen X Millennials Gen 2020 Connected Content Workforce
  4. 9.
  5. 11.

    We utilize an array of tools to help us reach,

    engage, and measure our customers
  6. 13.
  7. 15.

    Losing a quality employee is much more costly than losing

    a customer Consider the costs: Exit Costs Recruiting Interviewing Hiring Orientation/Training Reduced Morale Lost Productivity Customer Dissatisfaction Reduced/Lost Business Administrative Costs Lost Expertise Etc. 1-2 YEARS of pay and benefits per employee turnover Plus: External factors for customers, other employees, and business operation
  8. 16.

    % Millennial turnover (Multiple Generations @ Work survey) % Leadership

    Gaps (Bersin by Deloitte, 2013) % Skill Gaps (Manpower, 2013) Maintaining a Productive Workforce is Hard 92 54 60
  9. 18.