ENGAGE2015: Creating a Kickass Culture - Lorna Hagen, OnDeck

ENGAGE2015: Lorna Hagen, Senior Vice President of People Operations at OnDeck, on cultivating the best culture for your workforce.

Transcript

1. ! ! ! ! ! !
2. ONDECK’S!BUSINESS!!
3. Organic!! applica5ons!! average!! 1,645/month! !97%!! Acceptance!Rate!! on!extended!offers! 17%!! of!our!team!is!employee! referrals! !94%!! Feel!they!are!a!good!fit!! 97%! Connect!with!our!goals!&! objec5ves!! 95%!! Recommend!OnDeck’s!products! and!services!to!friends!and! family!! 100%!! Approve!of!the!job!! Noah!is!doing*! *Glassdoor.com,!April!2015! ONDECK’S!PEOPLE!
5. CULTURE!IS!WHAT! HAPPENS!WHEN!NO! ONE!IS!WATCHING!!
6. SNOWBALL3
7. CULTURE!MEANS…!!
10. PERK CULTURE vs PURPOSEFUL CULTURE PERK CULTURE PURPOSEFUL CULTURE VS
11. MISSION3 VISION3 VALUES3
12. MAKE3YOUR3MISSION3 MAGNETIC3
14. BUILD3A3VISION3ROADMAP
16. PASSION! OPENNESS! IMPACT! INGENUITY! CREATE3STICKY3 VALUES3
17. SELECT3AND3 DEVELOP3 TOP3TALENT3
18. ESTABLISH3 BONDING3 RITUALS3
19. BE3TRANSPARENT3
20. TELL3STORIES33 TELL!STORIES!!
21. SACRED3TABOO3 SACRED!! ! ! ! ! ! ! ! ! ! ! TABOO%%
22. [3Sacred3] [3Taboo3] WE... WE3DON’T... Aim3high Aim3easy Look3outside3for3inspira0on Only3focus3internally Con0nuously3learn3and3improve Let3fear3get3in3the3way3of3change Collaborate3as3one3team Work3in3silos Are3humble Put3“me”3before3“we” Have3courage Sit3back Put3customer3success3first Tolerate3bad3customer3experience Act3ethically Get3poli0cal Take3ownership Act3like3a3vic0m Are3always3curious Rest3on3our3laurels
23. ACTION! PLANNING!