Anxiety at Work - A communication guide for leaders

How to create a calmer working environment through intentional communication.

Transcript

1. A communication guide for leaders ANXIETY AT WORK ARTEM YAKIMENKO - ENGINEERING DIRECTOR @ CULTURE AMP
2. 42.9% OF ADULT AUSTRALIANS HAD EXPERIENCED A MENTAL DISORDER AT SOME TIME IN THEIR LIFE
3. 17.2% OF ADULT AUSTRALIANS HAD EXPERIENCED AN ANXIETY DISORDER >12 MONTHS
4. WHY IS IT IMPORTANT?
5. IT IMPACTS PEOPLE
6. “MANAGERS IMPACT EMPLOYEES’ MENTAL HEALTH MORE THAN DOCTORS OR THERAPISTS” UKG 2023 “MENTAL HEALTH AT WORK: MANAGERS AND MONEY”
7. AND IF THAT DOESN’T CONVINCE YOU…
8. “IGNORING WORKPLACE MENTAL HEALTH COSTS AUSTRALIAN BUSINESSES AROUND $10.9 BILLION A YEAR IN LOST PRODUCTIVITY” PWC’S 2014 “MENTALLY HEALTHY” WORKPLACE REPORT
9. WHAT CAN YOU DO?
10. SOUNDS FAMILIAR? 10 minutes of pure agony here
11. - Communication needs to be - Speci fi c - Immediate - Give next steps CREATE CLARITY INSTEAD
12. - If you need to add people to calls - always give context - Use the “5W’s”: - Who - What - When - Where - Why - Set clear expectations GIVE CONTEXT
13. - If you need to add people to calls - always give context - Use the “5W’s”: - Who - What - When - Where - Why - Set clear expectations GIVE CONTEXT What? Why? When? Where? Expectations
14. SOUNDS FAMILIAR? “This seems like the wrong place to bring up values :/“ “Efficiency? Are we doing our job badly?” “What does that mean for me? I’m already on double shifts!?” “This doesn’t actually explain anything… What does advancing even mean?”
15. - Be genuine - Lead with empathy, not sympathy - Adjust for a large audience - Communicate early - Be clear what stage you’re at - thinking or implementing - Provide a way for people to ask questions and get them answered DO BROAD COMMS WELL
16. QUESTIONS? - WE’LL HAVE A PANEL AT THE END!