Cultivating a Community-Oriented Organization

A talk that I delivered at CMX Summit West - Oct 2015

1. Cultivating* a Community-Oriented** Organization CMX Summit West October Fifteenth, Two Thousand Fifteen Tim Falls — VP, Community at Keen IO Thx David, starting from where he left off, let’s jump into this stuff! 15th (my dad’s b-day!) — you know how sometimes words sound weird, even though they’re not new to you?
2. BTW, did you know? That happened to me with “fifteenth”, so…
3. “In music, a fifteenth or double octave is the interval between one musical note and another with one-quarter the wavelength or quadruple the frequency. The fourth harmonic, it is two octaves. It is referred to as a fifteenth because, in the diatonic scale, there are 15 notes between them if one counts both ends (as is customary). Two octaves do not make a sixteenth, but a fifteenth. In other contexts, the term two octaves is likely to be used.” wikipedia.org BTW, did you know? That happened to me with “fifteenth”, so…
4. BTW, did you know? two octaves do not make a sixteenth, but a fifteenth That happened to me with “fifteenth”, so…
5. 8 + 8 = 15 Takeaway: in music, 8+8=16 _Shrugs_
6. 8 + 8 = 15 ¯\_(ϑ)_/¯ Takeaway: in music, 8+8=16 _Shrugs_
7. …anyhoo… </ice breaker>
8. Cultivating* a Community-Oriented** Organization I titled this talk very deliberately, and I want to share that thought process with you to help set the stage…
9. cul·ti·vate — ˈkəltəˌvāt/ www.dictionary.com
10. cul·ti·vate — ˈkəltəˌvāt/ www.dictionary.com verb (used with object)
11. cul·ti·vate — ˈkəltəˌvāt/ www.dictionary.com verb (used with object) 1) to prepare and work on (land) in order to raise crops; till.
12. cul·ti·vate — ˈkəltəˌvāt/ www.dictionary.com 2) to promote or improve the growth of (a plant, crop, etc.) by labor and attention verb (used with object) 1) to prepare and work on
13. cul·ti·vate — ˈkəltəˌvāt/ www.dictionary.com verb (used with object) 1) to prepare and work on 3) to develop or improve by education or training; train; refine 2) to promote or improve growth by labor and attention
14. cul·ti·vate — ˈkəltəˌvāt/ www.dictionary.com 4) to promote the growth or development of (an art, science, etc.); foster verb (used with object) 1) to prepare and work on 3) to develop or improve by education or training 2) to promote or improve growth by labor and attention
15. cul·ti·vate — ˈkəltəˌvāt/ www.dictionary.com 5) to devote oneself to (an art, science, etc.) 4) to promote the development of an art, science, etc. verb (used with object) 1) to prepare and work on 3) to develop or improve by education or training 2) to promote or improve growth by labor & attention
16. cul·ti·vate — ˈkəltəˌvāt/ www.dictionary.com devote oneself prepare & work develop thru education, training
17. cul·ti·vate — ˈkəltəˌvāt/ www.dictionary.com devote oneself prepare & work develop thru education, training
18. Cultivating* a Community-Oriented** Organization
19. o·ri·ent — ˈôrēˌənt/ www.dictionary.com
20. o·ri·ent — ˈôrēˌənt/ verb (used with object) www.dictionary.com
21. o·ri·ent — ˈôrēˌənt/ verb (used with object) www.dictionary.com 1) to adjust with relation to, or bring into due relation to surroundings, circumstances, facts, etc.
22. o·ri·ent — ˈôrēˌənt/ verb (used with object) www.dictionary.com 1) bring into due relation to surroundings, circumstances, facts, etc. 2) to familiarize (a person) with new surroundings or circumstances
23. o·ri·ent — ˈôrēˌənt/ verb (used with object) www.dictionary.com 3) to direct or position toward a particular object 1) bring into due relation to surroundings, circumstances, facts, etc. 2) familiarize (a person) with new surroundings or circumstances
24. o·ri·ent — ˈôrēˌənt/ www.dictionary.com 4) to determine the position of in relation to the points of the compass; get the bearings of verb (used with object) 3) position toward a particular object 1) bring into due relation to surroundings, circumstances, facts, etc. 2) familiarize (a person) with new surroundings or circumstances
25. o·ri·ent — ˈôrēˌənt/ www.dictionary.com get bearings position toward an object relate to surroundings
26. o·ri·ent — ˈôrēˌənt/ www.dictionary.com get bearings position toward an object relate to surroundings
27. </vocab> end vocabulary lesson
28. The next 22 minutes of our lives together… : unsplash.com/elizabethlies <agenda>
29. The next 22 minutes of our lives together… : unsplash.com/elizabethlies Hello! <agenda>
30. The next 22 minutes of our lives together… : unsplash.com/elizabethlies Hello! Story time <agenda>
31. The next 22 minutes of our lives together… : unsplash.com/elizabethlies Hello! Story time Assumptions <agenda>
32. The next 22 minutes of our lives together… : unsplash.com/elizabethlies Make happen Hello! Story time Assumptions <agenda>
33. ? [intro to TF]
34. ? [intro to TF]
35. Tim Falls @TimFalls tf@keen.io I always feel weird about this part of giving a talk. The slide where you talk about yourself. It has a tendency to feel self promotional. But that’s obviously not the intention of speakers, nor the desire of the audience. Reflecting: what is the intention? what do they want to hear? - establish credibility (beyond the fact that David vouched for me, what have I done to get me here?) - establish a greater level of intimacy w/audience (so that we’re connected in a way, and you know i’m a human like you, and maybe we have something in common (or not), and that’s what characterizes your mental mapping of me. So, to do that: Credibility (C) / Intimacy (I): - Pre-2009: farm boy from Indiana - 2009: moved to CO, started MBA, employee #4 at Techstars - Post 2009: #6 at SendGrid, 4 years, 250 employees, team of 15 - met David/CMX; tried to speak in I-IV, now speaking in V (I), - moved to SF (I), Keen (C), NOW (C) Other random stuff: - i love pitbulls, and i’ve lived with one (or more for the last 14 years) - in 2011 at the age of 29, i’d never left the US, so i changed my title from Marketing Coordinator to Community Guy — today, i’ve been to 30 - 29 of which were in the name of community-building
36. Now, a quick Q for you, to help me start increasing my level of intimacy w/ you all: DO YOU LOVE WHAT YOU DO? do you love your job? the community profession? the things that occupy your time? *hands raise*
37. : unsplash.com/alejandroescamilla Story Time SHARP — story time — so I received this note…
38. it was an email, and I opened it in the morning, and I immediately detected an uneasy feeling in my stomach… …it was from one our platform engineers - the community team (and folks from other teams) were doing community stuff - platform engineer felt weird about it (and here’s why…) - he felt comfortable telling us about his feelings - so he told us! and it sucked to hear :( …to be continued… [The rest of the story: closing SHARP
39. . . . it was an email, and I opened it in the morning, and I immediately detected an uneasy feeling in my stomach… …it was from one our platform engineers - the community team (and folks from other teams) were doing community stuff - platform engineer felt weird about it (and here’s why…) - he felt comfortable telling us about his feelings - so he told us! and it sucked to hear :( …to be continued… [The rest of the story: closing SHARP
40. END SHARP
41. Assumptions A)a partially-integrated, poorly-oriented community program does not deliver ideal results; typically performing sub-optimally and ultimately becoming unsustainable (in the absence of progress)
42. A)a partially-integrated, poorly-oriented community program does not deliver ideal results; typically performing sub-optimally and ultimately becoming unsustainable (in the absence of progress) 2. well-oriented, fully-integrated community programs = YAY! Assumptions Benefits*: - More effective execution against strategy/tactics. - Greater buy-in to community as a net-positive effort/investment - More well-rounded team members throughout co - Greater customer empathy, because higher touch interactions - Lesser need to track/measure/etc - Happier employee-base - because, let’s face it, what we do is really fun most of the time! - Greater reach/amplification through aggregate organization-wide personal networks (because more people will be better connected) - More efficient feedback loop → 1-2 people on community-team vs → 8-10 people from community+engineering+product+sales+etc - Stronger interpersonal relationships within the organization, *Note: most of these benefits are the same that we all recognize - but some are unique at the scale represented by participation of majority of the company
43. III There are many steps along the path to “YAY!” 2. well-oriented, fully-integrated community programs = YAY! Assumptions A)a partially-integrated, poorly-oriented community program does not deliver ideal results; typically performing sub-optimally and ultimately becoming unsustainable (in the absence of progress)
44. : unsplash.com/teamaskew [segue into heart of talk] - the stuff you’ll find interesting, actionable, and (hopefully) helpful - discuss 3 steps down the path - discover 3 powerups to help you along the way
45. 3 steps toward communit-YAY!
46. 3 steps toward communit-YAY! Find yourselves
47. 3 steps toward communit-YAY! Find yourselves Set your course
48. 3 steps toward communit-YAY! Find yourselves Set your course Move forward ⏩
50. #1 >> Find Yourselves : unsplash.com/joshuaearle Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
51. #1 >> Find Yourselves : unsplash.com/joshuaearle Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
52. #1 >> Find Yourselves : unsplash.com/joshuaearle Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
53. #1 >> Find Yourselves : unsplash.com/joshuaearle Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
54. #1 >> Find Yourselves : unsplash.com/joshuaearle Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
55. #1 >> Find Yourselves : unsplash.com/joshuaearle founders Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
56. #1 >> Find Yourselves : unsplash.com/joshuaearle founders strategy Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
57. #1 >> Find Yourselves : unsplash.com/joshuaearle founders strategy board Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
58. #1 >> Find Yourselves : unsplash.com/joshuaearle founders strategy board % Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
59. #1 >> Find Yourselves : unsplash.com/joshuaearle founders strategy board % $ Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
60. #1 >> Find Yourselves : unsplash.com/joshuaearle founders strategy board % $ ? Last time at CMX Summit East in BK in May: a theme emerged —> some organizations are “all-in, on-board, get it”; some are NOT; some are somewhere in between. You: reflect, locate yourself (community ) in the world (your company) Determine your position on the spectrum - everyone has their place. Ways to test/determine: - what is community’s representation at the BOD and/or overall company strategy level? - what percentage of company is dedicated to community? - are the founders community-minded? do/have they evangelized? —> what are their tendencies? - do you have a budget? what portion of total X budget does that represent? - what percentage of your coworkers understand what you do? - do you question your future existence as a community team/member? - what is the BOD’s level of commitment/buy-in to community? —> verbal signals, action-backed @ Keen IO: community is 1 of 4 disciplines represented at the strategy team level: Revenue, Engineering, People, Community — and at BOD meetings
61. #2 >> Set your course : unsplash.com/alessandrodesantis With your relative location in mind, it’s time to orient yourselves in your desired direction. First, a decision - 3 options: —> bail/abort mission —> deal with it (hey, why is that ok with you?) —> make it better (but how?!) How committed are you to this company, team, product, people? - we’ll assume you take the 3rd option: make it better.
62. #2 >> Set your course : unsplash.com/alessandrodesantis With your relative location in mind, it’s time to orient yourselves in your desired direction. First, a decision - 3 options: —> bail/abort mission —> deal with it (hey, why is that ok with you?) —> make it better (but how?!) How committed are you to this company, team, product, people? - we’ll assume you take the 3rd option: make it better.
63. #2 >> Set your course : unsplash.com/alessandrodesantis With your relative location in mind, it’s time to orient yourselves in your desired direction. First, a decision - 3 options: —> bail/abort mission —> deal with it (hey, why is that ok with you?) —> make it better (but how?!) How committed are you to this company, team, product, people? - we’ll assume you take the 3rd option: make it better.
64. #2 >> Set your course : unsplash.com/alessandrodesantis With your relative location in mind, it’s time to orient yourselves in your desired direction. First, a decision - 3 options: —> bail/abort mission —> deal with it (hey, why is that ok with you?) —> make it better (but how?!) How committed are you to this company, team, product, people? - we’ll assume you take the 3rd option: make it better.
65. #2 >> Set your course : unsplash.com/alessandrodesantis abort mission With your relative location in mind, it’s time to orient yourselves in your desired direction. First, a decision - 3 options: —> bail/abort mission —> deal with it (hey, why is that ok with you?) —> make it better (but how?!) How committed are you to this company, team, product, people? - we’ll assume you take the 3rd option: make it better.
66. #2 >> Set your course : unsplash.com/alessandrodesantis abort mission With your relative location in mind, it’s time to orient yourselves in your desired direction. First, a decision - 3 options: —> bail/abort mission —> deal with it (hey, why is that ok with you?) —> make it better (but how?!) How committed are you to this company, team, product, people? - we’ll assume you take the 3rd option: make it better.
67. #2 >> Set your course : unsplash.com/alessandrodesantis abort mission make it better With your relative location in mind, it’s time to orient yourselves in your desired direction. First, a decision - 3 options: —> bail/abort mission —> deal with it (hey, why is that ok with you?) —> make it better (but how?!) How committed are you to this company, team, product, people? - we’ll assume you take the 3rd option: make it better.
68. #2 >> Set your course : unsplash.com/alessandrodesantis abort mission make it better With your relative location in mind, it’s time to orient yourselves in your desired direction. First, a decision - 3 options: —> bail/abort mission —> deal with it (hey, why is that ok with you?) —> make it better (but how?!) How committed are you to this company, team, product, people? - we’ll assume you take the 3rd option: make it better.
69. #3 >> Move Forward : unsplash.com/831gaberodriguez Now you’re ready to move down the path of plan and execute… As a speaker on a stage, I can’t make your plan for you. But I can give you some special powerups to use along the way. Think: What can you do to move your organization in a positive direction along the spectrum?
70. Now, let’s talk more about these special powers and how to go about acquiring them…
71. 3 power-ups! to help you on your quest
72. 3 power-ups! to help you on your quest Inclusion
73. 3 power-ups! to help you on your quest Inclusion Communication
74. 3 power-ups! to help you on your quest Inclusion Communication Trust
75. Inclusion : unsplash.com/wrwhite3 Certain things need to be experienced, to be fully understood/appreciated. Even those willing/capable of understanding/appreciating before experiencing will do so even more when the first-hand experience actually happens. A shared experience - especially one of great significance, like attending your first X or going to Y city/country for the first time - is of the most powerful connectors betw people, ideals, concepts, experiences
76. “You’re already included.” -Dustin : unsplash.com/dougwalters Guess what: they are already included - you just need to help them realize it. It’s not about pulling people into a thing. It’s about empowering people to be more involved in that toward which they naturally gravitate. Give permission to do what they’d do if they knew they had permission. Include others in what you are doing in community-land. Get involved in what they are doing in [insert dept here]-land. You support others —> they see/feel impact, understand value, recognize ways in which they can get involved and feel inspired to do so. It’s a virtuous cycle! (kinda like the moon’s;) Don’t worry about “stepping on toes” — in fact, step on all the toes! - Gently - Each step = welcome reminder of your existence and ability to contribute to their success; not as a rude interruption that disturbs their progress. Participate. Empathize. Help. Ask Q’s. Request a fresh perspective / provide your own. EXAMPLES: - hackathons, docs-athons, write-athons - meetups, workshops, - attending/speaking at conferences, - meeting customers,
77. e.g., BetaBrand CFO example
78. e.g., Stripe engineer example — ??
79. e.g., Keen examples - Happy Data Hour - anyone internal or external - Data Nomad Office Hours - any employee
80. e.g., >> Keen examples - Happy Data Hour - anyone internal or external - Data Nomad Office Hours - any employee
81. None of these make sense/apply to you? You’ve already tried them and they didn’t work? Ask yourself: Why do you love what you do? What part of what you do do you love most? —> share THAT experience w/ others. Based on the likenesses you and she probably have (ie, culture fit at the same company), she’ll likely appreciate the experience as well. (but just like all things, it won’t always work)
82. : unsplash.com/morgansessions None of these make sense/apply to you? You’ve already tried them and they didn’t work? Ask yourself: Why do you love what you do? What part of what you do do you love most? —> share THAT experience w/ others. Based on the likenesses you and she probably have (ie, culture fit at the same company), she’ll likely appreciate the experience as well. (but just like all things, it won’t always work)
83. Communication : unsplash.com/ptrikutam Probably not surprising that this is listed here. We’re not talking about just talking a lot and sending a lot of emails… What if we took communication to another level?
84. Communication Non-violent communication Effective, Non-violent communication
85. NVC: Marshall Rosenberg Communication Non-violent communication Emotional Intelligence and Self-awareness Put yourself in the shoes of others; communicate what you would want communicated to you.
86. Strengths Finder, Meyers-Briggs, etc Communication Non-violent communication Emotional Intelligence and Self-awareness
87. StrengthsFinder 2.0 (Gallup) common vocabulary/understanding each others as humans
88. Community team as change agent: - educate yourselves - if these things aren’t supported at the co-wide level, seek out info self-teach - collaboratively lead
89. Trust : unsplash.com/akeenster
90. The Trust Equation Charles H. Green; http://trustedadvisor.com/ How do you maximize/minimize each in the most appropriate manner How does this answer differ for various audiences?
91. The Trust Equation (credibility) Charles H. Green; http://trustedadvisor.com/ How do you maximize/minimize each in the most appropriate manner How does this answer differ for various audiences?
92. The Trust Equation (credibility) Charles H. Green; http://trustedadvisor.com/ + (reliability) How do you maximize/minimize each in the most appropriate manner How does this answer differ for various audiences?
93. The Trust Equation (credibility) Charles H. Green; http://trustedadvisor.com/ + (reliability) + (intimacy) How do you maximize/minimize each in the most appropriate manner How does this answer differ for various audiences?
94. The Trust Equation (credibility) Charles H. Green; http://trustedadvisor.com/ + (reliability) + (intimacy) < > How do you maximize/minimize each in the most appropriate manner How does this answer differ for various audiences?
95. The Trust Equation (credibility) Charles H. Green; http://trustedadvisor.com/ + (reliability) + (intimacy) < > How do you maximize/minimize each in the most appropriate manner How does this answer differ for various audiences?
96. The Trust Equation (credibility) <(self-orientation)> Charles H. Green; http://trustedadvisor.com/ + (reliability) + (intimacy) < > How do you maximize/minimize each in the most appropriate manner How does this answer differ for various audiences?
97. The Trust Equation (credibility) <(self-orientation)> = trustworthiness Charles H. Green; http://trustedadvisor.com/ + (reliability) + (intimacy) < > How do you maximize/minimize each in the most appropriate manner How does this answer differ for various audiences?
98. RACI original source: debated Establish clear understanding/expectations of community’s roles and responsibilities - create visibility into what you do - allows others to tap into that through contribution, inquiry, etc If done org-wide, community team gains visibility into what others are doing and where they can best contribute Citation: questionable/debated - :P
99. RACI Responsible original source: debated Establish clear understanding/expectations of community’s roles and responsibilities - create visibility into what you do - allows others to tap into that through contribution, inquiry, etc If done org-wide, community team gains visibility into what others are doing and where they can best contribute Citation: questionable/debated - :P
100. RACI Responsible Accountable original source: debated Establish clear understanding/expectations of community’s roles and responsibilities - create visibility into what you do - allows others to tap into that through contribution, inquiry, etc If done org-wide, community team gains visibility into what others are doing and where they can best contribute Citation: questionable/debated - :P
101. RACI Responsible Accountable Consulted original source: debated Establish clear understanding/expectations of community’s roles and responsibilities - create visibility into what you do - allows others to tap into that through contribution, inquiry, etc If done org-wide, community team gains visibility into what others are doing and where they can best contribute Citation: questionable/debated - :P
102. RACI Responsible Accountable Consulted Informed original source: debated Establish clear understanding/expectations of community’s roles and responsibilities - create visibility into what you do - allows others to tap into that through contribution, inquiry, etc If done org-wide, community team gains visibility into what others are doing and where they can best contribute Citation: questionable/debated - :P
103. RACI Responsible Accountable Consulted Informed original source: debated Establish clear understanding/expectations of community’s roles and responsibilities - create visibility into what you do - allows others to tap into that through contribution, inquiry, etc If done org-wide, community team gains visibility into what others are doing and where they can best contribute Citation: questionable/debated - :P
104. Closing SHARP: so, back to that story we started way back at the beginning of the talk… how’d that turn out, anyway?
105. received message with grace, empathy, understanding, and humility. dialogue was productive, positive, and healthy, with actionable outcomes that represent progress and improvement.
106. His feelings had lots of merit, allowed us to learn/improve going forward - it all worked out… Hugs all around, Homies!
107. "Hugs all around homies!” His feelings had lots of merit, allowed us to learn/improve going forward - it all worked out… Hugs all around, Homies!
108. Full Circle : unsplash.com/araltasher Summary of all that stuff.
109. Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
110. change happens — is happening! Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
111. change happens — is happening! Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
112. change happens — is happening! catalyzes adaptation (survival) Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
113. change happens — is happening! catalyzes adaptation (survival) orientation guided by community Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
114. change happens — is happening! catalyzes adaptation (survival) orientation guided by community Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
115. change happens — is happening! catalyzes adaptation (survival) orientation guided by community you are the cultivators Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
116. change happens — is happening! catalyzes adaptation (survival) orientation guided by community you are the cultivators find self (baseline) — set course (plan) — move fwd (execute) Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
117. change happens — is happening! catalyzes adaptation (survival) orientation guided by community you are the cultivators find self (baseline) — set course (plan) — move fwd (execute) Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
118. change happens — is happening! [strong foundation + healthy environment] inclusion — communication — trust catalyzes adaptation (survival) orientation guided by community you are the cultivators find self (baseline) — set course (plan) — move fwd (execute) Reframe: less about fixing what’s broken, and more about doing things differently to lay groundwork; being proactive by implementing now for success then, as opposed to being reactive and being aught off guard when reaction is truly needed.
119. W/ these tools in your belt, and experience/self-improvement that comes with taking on these challenges and putting in place these mechanisms, you can move your way down the spectrum and get closer and closer to YAY, Community (and all the benefits included)
120. Go forth W/ these tools in your belt, and experience/self-improvement that comes with taking on these challenges and putting in place these mechanisms, you can move your way down the spectrum and get closer and closer to YAY, Community (and all the benefits included)
121. Go forth & W/ these tools in your belt, and experience/self-improvement that comes with taking on these challenges and putting in place these mechanisms, you can move your way down the spectrum and get closer and closer to YAY, Community (and all the benefits included)
122. Go forth =) & W/ these tools in your belt, and experience/self-improvement that comes with taking on these challenges and putting in place these mechanisms, you can move your way down the spectrum and get closer and closer to YAY, Community (and all the benefits included)
123. =) giphy.com / photobucket.com W/ these tools in your belt, and experience/self-improvement that comes with taking on these challenges and putting in place these mechanisms, you can move your way down the spectrum and get closer and closer to YAY, Community (and all the benefits included)
124. Tim Falls @TimFalls tf@keen.io Credits: photos: unsplash.com icons: The Noun Project Emoji! Q’s?
125. Tim Falls @TimFalls tf@keen.io Credits: photos: unsplash.com icons: The Noun Project Emoji! Q’s?
126. www.heforshe.org He for She — #shoutout