UXINDIA17 - Designing to improve, empower, and fulfill

Designing to improve, empower, and fulfill

Transcript

2. Design to improve, empower, and fulfill
3. Principal Researcher & Director, Analytics UX Research, Salesforce Lecturer, UC Berkeley School of Information Steve Fadden, Ph.D.
4. Ref: https://quotesondesign.com/jeffrey-veen-2/ “I’ve been amazed at how often those outside the discipline of design assume that what designers do is decoration. Good design is problem solving.” Jeffrey Veen, True Ventures
5. Designers solve problems
6. 5 Healing Image: http://designawards.core77.com/Commercial-Equipment/31008/Monstas-interactive-exercise-toys-for-children-with-Juvenile-Arthritis
7. 6 Trauma Image: https://www.revmedx.com/new-home
8. 7 Transport Image: http://www.businessinsider.com/ikea-designed-an-award-winning-bicycle-2016-4
9. 8 Insect Transport Image: https://mycrittercatcher.com/
10. Designers compound problems
11. 10 Accessing Image: http://248am.com/mark/photography/atms-in-iran/
12. “Problems by their nature are born out of existing systems, so by layering a bespoke solution onto problems we may inadvertently reinforce those systems, whether we believe in their effectiveness or not.” Rob Peart, Testbed 11 Ref: Peart, R. 2017. Why design is not problem solving + design thinking isn’t always the answer, at: https://eyeondesign.aiga.org/why-design-is-not-problem-solving-design-thinking-isnt-always-the-answer/
13. 12 Understanding Image: Tufte, E.R. 2001. The visual display of quantitative information, Graphics Press.
14. 13 Understanding Image: Tufte, E.R. 2001. The visual display of quantitative information, Graphics Press, https://eccentricroadside.blogspot.sg/2012/06/all-its-quacked-up-to-be-big-duck-of.html?m=1
15. 14 Attending Image: https://commons.wikimedia.org/wiki/File:AIII_in_1000ft.JPG
16. Company description • We are a dominant engineering firm that boasts many leading clients. • We are determined to stand apart from the competition. Qualifications • Strong communication and influencing skills. • Ability to perform individually in a competitive environment. • Superior ability to satisfy customers and manage company’s association with them. • Bachelor of Engineering degree or higher from recognized university. • Registered as a Professional Engineer. Responsibilities • Direct project groups to manage project progress and ensure accurate task control. • Determine compliance with client’s objectives. • Create quality engineering designs. 15 Communicating Ref: Gaucher, D., Friesen, J., & Kay, A. 2011. Evidence that gendered wording in job advertisements exists and sustains gender inequality. Journal of Personality and Social Psychology, 101 (1), 109 –128
17. Company description • We are a community of engineers who have effective relationships with many satisfied clients. • We are committed to understanding the engineering sector intimately. Qualifications • Proficient oral and written communication skills. • Collaborates well, in a team environment. • Sensitive to clients’ needs, can develop warm client relationships. • Bachelor of Engineering degree or higher from recognized university. • Registered as a Professional Engineer. Responsibilities • Provide general support to project teams in a manner complimentary to the company. • Help clients with construction activities. • Create quality engineering designs. 16 Communicating Ref: Gaucher, D., Friesen, J., & Kay, A. 2011. Evidence that gendered wording in job advertisements exists and sustains gender inequality. Journal of Personality and Social Psychology, 101 (1), 109 –128
18. 17 Focusing Image: https://twitter.com/deray/status/647163724202156033
19. "Success is not checking a box. Success is having an impact. If you complete all tasks and nothing ever gets better, that's not success.” Christina Wodtke, Boxes and Arrows founder, Information Architecture Institute co-founder 18 Ref: @cwodtke (Twitter), April 29, 2015
20. Problems worth solving 19 Image: https://biia-lou.deviantart.com/art/Keep-Calm-and-Design-214271638
21. Focusing 20 Image: https://www.flickr.com/photos/aafromaa/9681200278
22. Productivity ↓ Task switching ↓ Negative emotion ↑ Task memory Meditation 21 Ref: Levy, D.M., Wobbrock, J.O., Kaszniak, A.W., & Ostergren, M. 2012. The effects of mindfulness meditation training on multitasking in a high-stress information environment. Proceedings of Graphics Interface, 45-52. Image: https://pxhere.com/en/photo/1394621
23. Understanding 22 Image: https://www.flickr.com/photos/luc/5418037955
24. Ref: https://www.brainyquote.com/quotes/quotes/e/elizabethk643324.html “We live in a society bloated with data yet starved for wisdom. We're connected 24/7, yet anxiety, fear, depression and loneliness is at an all-time high.” Elizabeth Kapu'uwailani Lindsey, Mapping the Human Story 23
25. Cognitive diversity ↑ Creativity ↓ Groupthink Culture 24 Ref: Harford, T. 2016. Messy: The power of disorder to transform our lives, Riverhead Books. Image: https://www.flickr.com/photos/cydcor/9323706832
26. Assess designs Identify first impressions Awareness 25 Ref: http://gender-decoder.katmatfield.com/
27. Reflection Conduct pre-mortems Ask “what else?” Use tools Debiasing 26 Ref: Soll, J.B., Milkman, K.L., & Payne, J.W. 2015. Outsmart your own biases, Harvard Business Review at: https://hbr.org/2015/05/outsmart-your-own-biases Image: Ref: http://gender-decoder.katmatfield.com/
28. Maximize data ink Design primary message Communicate honestly Clarification 27 Ref: Stinson, L. 2017. The nerdy charm of artisanal, hand-drawn infographics, Wired (Feb. 15): https://www.wired.com/2017/02/nerdy-charm-artisanal-hand-drawn-infographics/ Image: http://monachalabi.com/illustrations/
29. Attending 28 Ref: https://www.enggarciagrant.com/dc-parking-explained/
30. Multiple channels Highlight/Lowlight Prioritize Differentiation 29 Image: iOS 11.0.3 settings
31. Anticipatory design Predict likely actions Indicate consequences Anticipation 30 Ref: Busche, L. 2015. What you need to know about anticipatory design, at: https://www.smashingmagazine.com/2015/09/anticipatory-design/ Image: Amazon.com (October 2017), https://en.wikipedia.org/wiki/Office_Assistant#/media/File:Clippy-letter.PNG
32. Accessing 31 Image: https://www.houzz.com/steep-stairs
33. Equitable Use Flexibility in Use Simple and Intuitive Use Perceptible Information Universal Design 32 Ref: http://universaldesign.ie/What-is-Universal-Design/The-7-Principles/ Image: https://www.pinterest.com/pin/68732910727/ Tolerance for Error Low Physical Effort Size and Space for Approach and Use
34. “We spend a lot of time designing the bridge, but not enough time thinking about the people who are crossing it.” Prabhjot Singh, Director, Arnhold Institute for Global Health 33 Ref: http://www.unhcr.org/innovation/10-tweetable-quotes-that-will-spark-your-design-thinking/
35. Ethics framework 34
36. 35 Belmont Report Ref: The National Commission for the Protection of Human Subjects of Biomedical and Behavioral Research. 1978. The Belmont Report: Ethical principles and guidelines for the protection of human subjects of research. Bethesda, MD. Image: https://archive.org/details/belmontreporteth00unit
37. 36 Basic principles Respect for persons Beneficence Justice Ref: The National Commission for the Protection of Human Subjects of Biomedical and Behavioral Research. 1978. The Belmont Report: Ethical principles and guidelines for the protection of human subjects of research. Bethesda, MD. Image: https://www.flickr.com/photos/23024164@N06/2993512484
38. 37 Application Informed consent Image: https://founterior.com/lovely-welcoming-ideas-entry-door/
39. 38 Application Comprehension Image: https://www.grahamcluley.com/page-46-apples-new-ios-agreement-funny-fake-makes-serious-point/
40. 39 Application Voluntary Image: http://maxpixel.freegreatpicture.com/Behind-Bars-Bars-Jail-Alcatraz-Prison-Cell-1762140
41. 40 Application Stated risks and benefits Image: https://pixabay.com/en/caution-tape-yellow-warning-danger-642510/
42. Summary Ethics principles and applications Research and design to support • Focusing • Understanding • Attending • Accessing
43. 42 Thank you! Image: https://commons.wikimedia.org/wiki/File:Howrah_Bridge,_India.jpg
44. Credits Special thanks to all the people who made and released these resources for free: × Presentation template by SlidesCarnival × Watercolor textures by GraphicBurguer 43