The rise of instant messages as the preferred communications platform by consumers, made many companies shift their customer-facing services from applications to chat bots.
Join us for a deep dive into the bot revolution and learn what leading companies are doing in this field and why are they shifting their customer-facing services from applications to chat bots.
We will also review scenarios combining chat bots and AI by looking at Microsoft’s Cortana in Skype as an example.
Shira Weinberg is a senior product manager in the Cortana Experiences team, Microsoft
Delia Koren is a product designer, specializing in product innovation, strategy and UX.