How to create an ‘Experience-Driven’ culture? / Oded Klimer (EDGE 2015)

Creating and fostering a culture around UX is challenging, even for small teams. Oded Klimer, Global Head of User Experience for HP software (a 15,000 Employees organization with over 100 products), has faced many of the problems organizations deal with but on a larger scale.

In this presentation Oded will share from his experience insights and practical tools on how can design leaders create and foster a corporate culture for delivering great User Experience.

Transcript

1. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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2. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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   © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
   How to Create an
   ‘Experience-Driven’ Culture?
   

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3. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
   Director,
   Global Head of UX
   HP Software
   

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4. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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   © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
   15,000employees
   Customers
   3,500,000,000net revenue
   

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   © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
   BIG DATA
   1
   SECURITY
   2
   APLICATION
   DELIVERY
   MANAGEMENT
   3
   IT OPERATION
   MANAGEMENT
   4
   SOFTWARE
   

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   Development Center’s
   Around the World 2
   11
   

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   So…How do we Create an
   ‘Experience-Driven’ Culture?
   

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   Running in the RIGHT direction!
   

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   Define a PLAN!
   

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    NO ‘ONE SILVER BULLET’!
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    PRODUCT’S UX
    & VISION
    Raise the quality bar for UX
    INNOVATIVE
    UX CULTURE
    Cultivating an ‘Out of the
    box’ UX approach and
    Mindset
    1
    GUIDELINES,
    BEST PRACTICES &
    PROCESSES
    The tools & Methodologies you
    need to use in order to get the job
    done
    2 3
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    PRODUCT’S UX
    & VISION
    Raise the quality bar for UX
    1
    

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    OVER 100 PRODUCTS!
    

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    BE SMART! …NOT HP POLICE
    

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    ‘I Want one LIKE THAT!’
    

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    MOBILE CENTER
    A first of a family of products for testing solutions for mobile.
    This solution targets the issue of manual testing for mobile apps
    on multiple platforms.
    

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    IT EXECUTIVE SCORECARD
    Enables organizations to continuously
    measure and optimize the cost, risk, quality
    and value of IT services and processes.
    

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    ALM MANUAL TESTING
    A mobile solution for performing
    manual tests for organizations that
    have assembly lines e.g. BMW,
    Inmarsat.
    

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    Service Anywhere – REDESIGN
    

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    ESS portal - REDESIGN
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    ‘I Want one LIKE THAT!’
    

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    VISION
    

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    Video describing world of the
    future. Oded making some
    changes
    SAFE CITY – Vision Product
    The way cities will be managed in the near future
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    GUIDELINES ,
    BEST PRACTICES &
    PROCESSES
    The tools & Methodologies you need
    to use in order to get the job done
    2
    

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    Iconography Style Guides Research & Usability Blog & Activities
    SOFTWARE EXP
    KNOWLEDGE SHARING
    PORTAL
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    MONTHLYUX/UI All hands
    

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    If you can’t measure it,
    you can’t manage it
    A UX SCORE for every user story
    “
    “
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    Partnering with QA
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    INNOVATIVE UX
    CULTURE
    Cultivating an ‘Out of the box’ UX
    approach and Mindset
    3
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    Driven By Nitzan Shorer
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    Driven By Yehiel Certner
    Sites of the day
    Daily Inspirations For Energizing People’s Minds
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    Leading experts from across the High
    tech industry and academy, sharing
    knowledge and best practices in short
    20 minute TED format talks.
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    

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37. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    PRODUCT’S UX
    & VISION
    Raise the quality bar for UX
    INNOVATIVE
    UX CULTURE
    Cultivating an ‘Out of the
    box’ UX approach and
    Mindset
    1
    GUIDELINES, BEST
    PRACTICES &
    PROCESSES
    The tools & Methodologies you
    need to use in order to get the job
    done
    2 3
    

    View Slide

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    MONEY FUELS ‘OUR ACTIVITIES’
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    WHAT COMES FIRST?
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    COMMUNICATE!
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    KEEP PUSHING!
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    PLAN EXECUTE MEASURE COMMUNICATE HAVE FUN!
    

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    © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    Keep in touch!
    THANK YOU!
    

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