How to create an ‘Experience-Driven’ culture? / Oded Klimer (EDGE 2015)

Creating and fostering a culture around UX is challenging, even for small teams. Oded Klimer, Global Head of User Experience for HP software (a 15,000 Employees organization with over 100 products), has faced many of the problems organizations deal with but on a larger scale.

In this presentation Oded will share from his experience insights and practical tools on how can design leaders create and foster a corporate culture for delivering great User Experience.

Transcript

1. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
2. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. How to Create an ‘Experience-Driven’ Culture?
3. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Director, Global Head of UX HP Software
4. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15,000employees Customers 3,500,000,000net revenue
5. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. BIG DATA 1 SECURITY 2 APLICATION DELIVERY MANAGEMENT 3 IT OPERATION MANAGEMENT 4 SOFTWARE
6. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Development Center’s Around the World 2 11
7. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. So…How do we Create an ‘Experience-Driven’ Culture?
8. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Running in the RIGHT direction!
9. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Define a PLAN!
10. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. NO ‘ONE SILVER BULLET’!
11. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. PRODUCT’S UX & VISION Raise the quality bar for UX INNOVATIVE UX CULTURE Cultivating an ‘Out of the box’ UX approach and Mindset 1 GUIDELINES, BEST PRACTICES & PROCESSES The tools & Methodologies you need to use in order to get the job done 2 3
12. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 12 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. PRODUCT’S UX & VISION Raise the quality bar for UX 1
13. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. OVER 100 PRODUCTS!
14. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. BE SMART! …NOT HP POLICE
15. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. ‘I Want one LIKE THAT!’
16. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16 MOBILE CENTER A first of a family of products for testing solutions for mobile. This solution targets the issue of manual testing for mobile apps on multiple platforms.
17. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 17 IT EXECUTIVE SCORECARD Enables organizations to continuously measure and optimize the cost, risk, quality and value of IT services and processes.
18. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 18 ALM MANUAL TESTING A mobile solution for performing manual tests for organizations that have assembly lines e.g. BMW, Inmarsat.
19. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 19 Service Anywhere – REDESIGN
20. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20 ESS portal - REDESIGN
21. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 21 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. ‘I Want one LIKE THAT!’
22. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 22 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. VISION
23. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 23 Video describing world of the future. Oded making some changes SAFE CITY – Vision Product The way cities will be managed in the near future
24. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 24
25. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 25 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. GUIDELINES , BEST PRACTICES & PROCESSES The tools & Methodologies you need to use in order to get the job done 2
26. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 26 Iconography Style Guides Research & Usability Blog & Activities SOFTWARE EXP KNOWLEDGE SHARING PORTAL
27. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 27
28. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 28
29. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 29 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. MONTHLYUX/UI All hands
30. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 30 If you can’t measure it, you can’t manage it A UX SCORE for every user story “ “
31. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 31 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Partnering with QA
32. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 32 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. INNOVATIVE UX CULTURE Cultivating an ‘Out of the box’ UX approach and Mindset 3
33. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 33 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Driven By Nitzan Shorer
34. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 34 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Driven By Yehiel Certner Sites of the day Daily Inspirations For Energizing People’s Minds
35. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 35 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Leading experts from across the High tech industry and academy, sharing knowledge and best practices in short 20 minute TED format talks.
36. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 36 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
37. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 37 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. PRODUCT’S UX & VISION Raise the quality bar for UX INNOVATIVE UX CULTURE Cultivating an ‘Out of the box’ UX approach and Mindset 1 GUIDELINES, BEST PRACTICES & PROCESSES The tools & Methodologies you need to use in order to get the job done 2 3
38. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 38 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. MONEY FUELS ‘OUR ACTIVITIES’
39. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 39 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. WHAT COMES FIRST?
40. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 40 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. COMMUNICATE!
41. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 41 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
42. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 42 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. KEEP PUSHING!
43. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 43 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. PLAN EXECUTE MEASURE COMMUNICATE HAVE FUN!
44. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 44 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Keep in touch! THANK YOU!
45. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.