#SDHK2017 my subjective report

2017年12月14日 SDN Japan Chapter Meetup vol.4 サービスデザイン最前線〜国際カンファレンス参加レポート用の資料。

Transcript

1. #SDHK2017
   my subjective report
   䎃剢傈 4%/+BQBO$IBQUFS.FFUVQWPM
   ؟٦ؽأرؠ؎ٝ剑⵸简։㕂ꥷؕٝؿ؋ٖٝأ⿫⸇ٖه٦ز
   (BKJ-BCP *OD 㿊䁘 מה׫
   

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2. • ֶ蘠ָ馯㄂דׅ
   • )$%/FU钠㹀 ➂꟦⚥䗰鏣鎘㼔Ꟍ㹺
   • ♧菙頿㔚岀➂欰巅㷕统Ꟛ涪頿㔚钠㹀ٙ٦ؙءّحفرؠ؎ش٦
   • 㹋כמ׉ַחֶ蘠ָ馯㄂דׅ
   • 4FSWJDF%FTJHO4QSJOUTm钠㹀أفٔٝزوأة٦
   • 9رؠ؎ٝ㷕吤痥♧劍欰灇瑔崞⹛ծ䎃湡
   • 䙀ך׋׭׮ֲ♧䏝铡僇ׅ׷הծֶ蘠ָ馯㄂דׅ
   @bout Me: 㿊䁘 מה׫ 吳䒭⠓爡(BKJ-BCP 《箍䕵$90
   

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4. ➂ך崞⹛׾
   㟓䌴ׇׁ׷׃ֻ׫׾
   رؠ؎ׅٝ׷➬✲
   ➂ָ崞⹛ׅ׷׋׭ך
   ؒ؝ءأذي׾
   رؠ؎ׅٝ׷➬✲
   

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5. #SDHK2017
   my subjective report
   

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6. Quickly Review the Contents of SDHK2017
   4%),ؕٝؿ؋ٖٝأךⰻ㺁׾ׂ׏הֶׁ׵ְ
   

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7. 4FSWJDF%FTJHO)POH,POH
   ؕٝؿ؋ٖٝأ嚊銲
   • Ꟛ⪵㖑껺庥ً؎ٝ⠓㜥ך➭ծ醱侧⠓㜥דػٖٕٓ㹋倵
   • 傈劤ַ׵ך⿫⸇罏➂
   • ꆃ輐٥ꋒ遤٥⥂ꤹꟼ鸬ךرؠ؎ش٦ָ㢳ַ׏׋⽩韋ָ֮׷
   • 猘ָ湫䱸❛崧׃׋➂כծفٖ؎َ٦״׶وطآًٝز㾴ָ㢳ַ׏׋
   • 껺庥ךֶ䕵䨽װ遤佟㺔׶ך➂׋׍׮׉׸ז׶ך➂侧ָ⿫⸇׃גְ׋
   

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8. ؕٝؿ؋ٖٝأךذ٦و
   Designing Ch^nge
   

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9. ؕٝؿ؋ٖٝأךذ٦و
   Designing Ch^nge
   *GZPVBHSFFXJUI)FSCFSU4JNPOUIBUEFTJHOFST
   USBOTGPSNDVSSFOUTJUVBUJPOTJOUPEFTJSFEPOFT UIFO
   EFTJHOFSTBSFJOTUJHBUPSTPGTZTUFNBUJDDIBOHF8FWF
   TIBQFEBUXPEBZQSPHSBNUIBUUFMMTUIFTUPSZPG
   EFTJHOFSTTUJSSJOH TDBMJOHBOETVTUBJOJOHDIBOHFJO
   PSHBOJTBUJPOT CJHBOETNBMM
   ˑ
   ˒
   IUUQXXXTFSWJDFEFTJHODPNILQSPHSBN
   

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10. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    أؾ٦ؕ٦ח״׷ز٦ؙإحءّٝ
    

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11. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    أؾ٦ؕ٦ח״׷ز٦ؙإحءّٝ
    • *T%FTJHO5IJOLJOH+VTU$SJUJDBM5IJOLJOH
    • (FUUJOH3FBMXJUI%FTJHO5IJOLJOH
    • #BUUMJOH%JTOFZ )PXMPDBMDPNQBOZ0DFBO1BSLGBSFEBHBJOTUPOF
    PGUIFXPSMEˏTCJHHFTUCSBOET
    • 4IJOZ)BQQZ1FPQMF 5IF0WPMP TUPSZPGDVTUPNFSFYQFSJFODF
    • 5FDIOPMPHZBOE*ODMVTJWF-FBEFSTIJQ
    • %FTJHOESJWFO'JOUFDI
    • 4UPSZUFMMJOHGPS%FTJHOFST
    • " 1FSTPO4UBSUVQ̶
    

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12. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    ػطٕر؍أؕحءّٝ
    

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13. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    ػطٕر؍أؕحءّٝ
    • $PNQVUFS4BZT/P
    8IZEPNBOZPSHBOJTBUJPOT GJOEJUIBSEUPDIBOHF
    • #FTU1SBDUJDFJT1BTU1SBDUJDF
    

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14. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    ؕٝؿ؋ٖٝأثٍٖٝآ
    

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15. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    ؕٝؿ؋ٖٝأثٍٖٝآ
    • "DUJWF%BUB
    搀⡲捀ח鼅ל׸׋➂׋׍ָ⵸ח⳿ג :FT/P،ٝ؛٦زח瘶ִ׷
    • $SFBUJWF.JY
    ل،חז׏ג )PX.JHIU8F䕎䒭ךֶ겗ח،؎ر؍،׾罋ִ׷
    

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16. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    %SJOLT/FUXPSLJOH
    

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17. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    ػٖٕٓٙ٦ؙءّحف٥㔐湡
    

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18. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    ػٖٕٓٙ٦ؙءّحف٥㔐湡
    • 5SBDL4UJSSJOH$IBOHF
    • 5BDLMJOH5PVHI5PQJDT
    • 5SBDL4DBMJOH$IBOHF
    • 4USBUFHZUISPVHI"DUJPO
    • 5SBDL4VTUBJOJOH$IBOHF猘כֿךزٓحؙח⿫⸇
    • 5SBOTGPSNBUJPOBM-FBEFSTIJQ
    • 5SBDL.PKP/PNBE+BN
    • $SFBUJOHB$PMJWJOH&YQFSJFODF
    

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19. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    ٓٝثة؎ي
    

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20. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    ػٖٕٓٙ٦ؙءّحف٥㔐湡
    

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21. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    ػٖٕٓٙ٦ؙءّحف٥㔐湡
    • 5SBDL4UJSSJOH$IBOHF
    • #SFBLJOH%PXO#BSSJFSTUP$IBOHF
    • 5SBDL4DBMJOH$IBOHF
    • $POOFDUFE4FSWJDF%FTJHO
    • 5SBDL4VTUBJOJOH$IBOHF猘כֿךزٓحؙח⿫⸇
    • 4FMMJOH4FSWJDF%FTJHO
    • 5SBDL.PKP/PNBE+BN
    • $SFBUJOHB$PMJWJOH&YQFSJFODF
    

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22. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁
    %SJOLT/FUXPSLJOH
    

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23. SDHK 2017 Experience W^s F^nt^stic!
    4%),דךؕٝؿ؋ٖٝأ⡤꿀כׅל׵׃ַ׏׋
    

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24. ׅל׵׃ַ׏׋⿫⸇⡤꿀
    ⿫⸇䏝׾넝׭׷אך׃ַֽ⦐➂ך⽩韋דׅ
    ˟ؔ٦ؖش؎ؠ٦ךⰕ䒭鋅鍑דכזֻծ猘⦐➂ַ׵鋅׋⹧䩛זⴓ匿דׅկ
    

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25. • 颵㉏ة؎ي׾崞䚍⻉ׇׁ׷׃ַֽ
    • ⩐搫ה⽯莆׾欰׬׃ַֽ
    • 魦⡤׾⹛ַ׃孡ⴓ鯄䳔ׅ׷׃ַֽ
    • Ꟛ⪵㖑ך눁⸂׾⠗ִ׷׃ַֽ
    • ⱍꤹ䗰׾ֻּׅ׷׃ַֽ
    ˟ؔ٦ؖش؎ؠ٦ךⰕ䒭鋅鍑דכזֻծ猘⦐➂ַ׵鋅׋⹧䩛זⴓ匿דׅկ
    ׅל׵׃ַ׏׋⿫⸇⡤꿀
    ⿫⸇䏝׾넝׭׷אך׃ַֽ⦐➂ך⽩韋דׅ
    

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26. ˟ؔ٦ؖش؎ؠ٦ך
    Ⱅ䒭鋅鍑דכזֻծ
    猘⦐➂ַ׵鋅׋
    ⹧䩛זⴓ匿דׅկ
    

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27. ׅל׵׃ַ׏׋⿫⸇⡤꿀
    傈劤הכ麩ֲ嵲㢩ך俑⻉⦐➂ך⽩韋דׅ
    

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28. ׅל׵׃ַ׏׋⿫⸇⡤꿀
    傈劤הכ麩ֲ嵲㢩ך俑⻉⦐➂ך⽩韋דׅ
    • 䔲׋׶⵸׌ָׅץג薉铂אְגְֻךח礵ְ׏םְ
    • أؾ٦ؕ٦ַ׵姻鍑׾⛱ֲךדכזֻծ㼎瘝ך甧㜥ד䠐鋅װ
    ؿ؍٦سغحؙ׾鎉ְさ׏גְ׷
    • 荈ⴓ荈魦ך穗꿀ה撑׵׃ծأؾ٦ؕ٦װ➭ך⿫⸇罏ַ׵ו׿
    ז؎ٝأؾٖ٦ءّٝ׾䖤׷ַ׾ꅾ銲鋔׃גְ׷
    • ؿ؋ءٔذ٦ة٦כⲆ꫼ח㜥׾鋅גծ荈⥋ח弫׍׋䡾䏝ד㜥
    ׾م٦ٕس׃גְ׷
    • ⿫⸇罏ָ䟝㹀㢩ך瘶ִ׾⳿׃ג׮「ֽⰅ׸׷欽䠐ָ֮׷
    

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29. 㔐䗰ָ䫓׸ת׃׋ָծ׫זׁ׿ח⸔ֽ׵׸ծ嚂׃ֻ⿫⸇דֹת׃׋կ
    כׄ׭גך⿫⸇ד׮ծֹ׏ה4%/ךًٝغ٦ָ⸔ֽגֻ׸תׅկ
    嵲㢩ؕٝؿ؋ٖٝأך⿫⸇ח鶳׏גְ׷➂כծ遤׏׍ׯִ
    

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30. References: ٔؿ؋ٖٝأ
    劤傈꽀ֽ駈דֶ鑧׃׋ⰻ㺁כծـؚٗח׮ֲֿׅ׃鑫׃ֻתהת׏גְתׅկ
    ״׹׃ֽ׸לさ׻ׇג׀鋮ֻ׌ְׁկ
    • 4FSWJDF%FTJHO)POH,POHח⿫⸇׃גˌˌؕٝؿ؋ٖٝأ嚊錁ה䠬䟝 迯כ殅㸚דׅ罋
    • IUUQUIPVHIUIJUPZBNDPNFOUSZTFSWJDFEFTJHOIPOHLPOHPWFSWJFX
    • 4FSWJDF%FTJHO)POH,POHח⿫⸇׃גˌˌ⽩韋帾ְ⿫⸇⡤꿀ךⴓ匿 迯כ殅㸚דׅ罋
    • IUUQUIPVHIUIJUPZBNDPNFOUSZTFSWJDFEFTJHOIPOHLPOHFYQFSJFODF
    

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