#SDHK2017 my subjective report

2017年12月14日 SDN Japan Chapter Meetup vol.4 サービスデザイン最前線〜国際カンファレンス参加レポート用の資料。

Transcript

1. #SDHK2017 my subjective report 䎃剢傈 4%/
   +BQBO
   $IBQUFS
   .FFUVQ
   WPM ؟٦ؽأرؠ؎ٝ剑⵸简։㕂ꥷؕٝؿ؋ٖٝأ⿫⸇ٖه٦ز (BKJ-BCP *OD 㿊䁘 מה׫
2. • ֶ蘠ָ馯㄂דׅ • )$%/FU钠㹀 ➂꟦⚥䗰鏣鎘㼔Ꟍ㹺 • ♧菙頿㔚岀➂欰巅㷕统Ꟛ涪頿㔚钠㹀ٙ٦ؙءّحفرؠ؎ش٦ • 㹋כמ׉ַחֶ蘠ָ馯㄂דׅ • 4FSWJDF
   %FTJHO
   4QSJOUTm
   钠㹀أفٔٝزوأة٦ • 9رؠ؎ٝ㷕吤痥♧劍欰灇瑔崞⹛ծ䎃湡 • 䙀ך׋׭׮ֲ♧䏝铡僇ׅ׷הծֶ蘠ָ馯㄂דׅ @bout Me: 㿊䁘 מה׫ 吳䒭⠓爡(BKJ-BCP 《箍䕵$90
4. ➂ך崞⹛׾ 㟓䌴ׇׁ׷׃ֻ׫׾ رؠ؎ׅٝ׷➬✲ ➂ָ崞⹛ׅ׷׋׭ך ؒ؝ءأذي׾ رؠ؎ׅٝ׷➬✲
5. #SDHK2017 my subjective report
6. Quickly Review the Contents of SDHK2017 4%),
   ؕٝؿ؋ٖٝأךⰻ㺁׾ׂ׏הֶׁ׵ְ
7. 4FSWJDF
   %FTJHO
   )POH
   ,POH ؕٝؿ؋ٖٝأ嚊銲 • Ꟛ⪵㖑껺庥ً؎ٝ⠓㜥ך➭ծ醱侧⠓㜥דػٖٕٓ㹋倵 • 傈劤ַ׵ך⿫⸇罏➂ • ꆃ輐٥ꋒ遤٥⥂ꤹꟼ鸬ךرؠ؎ش٦ָ㢳ַ׏׋⽩韋ָ֮׷ • 猘ָ湫䱸❛崧׃׋➂כծفٖ؎َ٦״׶وطآًٝز㾴ָ㢳ַ׏׋ • 껺庥ךֶ䕵䨽װ遤佟㺔׶ך➂׋׍׮׉׸ז׶ך➂侧ָ⿫⸇׃גְ׋
8. ؕٝؿ؋ٖٝأךذ٦و Designing Ch^nge
9. ؕٝؿ؋ٖٝأךذ٦و Designing Ch^nge *G
   ZPV
   BHSFF
   XJUI
   )FSCFSU
   4JNPO
   UIBU
   EFTJHOFST
   USBOTGPSN
   DVSSFOU
   TJUVBUJPOT
   JOUP
   EFTJSFE
   POFT
   UIFO
   EFTJHOFST
   BSF
   JOTUJHBUPST
   PG
   TZTUFNBUJD
   DIBOHF
   8FWF
   TIBQFE
   B
   UXPEBZ
   QSPHSBN
   UIBU
   UFMMT
   UIF
   TUPSZ
   PG
   EFTJHOFST
   TUJSSJOH
   TDBMJOH
   BOE
   TVTUBJOJOH
   DIBOHF
   JO
   PSHBOJTBUJPOT CJH
   BOE
   TNBMM ˑ ˒ IUUQXXXTFSWJDFEFTJHODPNILQSPHSBN
10. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 أؾ٦ؕ٦ח״׷ز٦ؙإحءّٝ
11. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 أؾ٦ؕ٦ח״׷ز٦ؙإحءّٝ • *T
    %FTJHO
    5IJOLJOH
    +VTU
    $SJUJDBM
    5IJOLJOH • (FUUJOH
    3FBM
    XJUI
    %FTJHO
    5IJOLJOH • #BUUMJOH
    %JTOFZ
     )PX
    MPDBM
    DPNQBOZ
    0DFBO
    1BSL
    GBSFE
    BHBJOTU
    POF
    PG
    UIF
    XPSMEˏT
    CJHHFTU
    CSBOET • 4IJOZ
    )BQQZ
    1FPQMF
     5IF
    0WPMP TUPSZ
    PG
    DVTUPNFS
    FYQFSJFODF • 5FDIOPMPHZ
    BOE
    *ODMVTJWF
    -FBEFSTIJQ • %FTJHOESJWFO
    'JOUFDI • 4UPSZUFMMJOH
    GPS
    %FTJHOFST • "
     
    1FSTPO
    4UBSUVQ̶
12. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 ػطٕر؍أؕحءّٝ
13. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 ػطٕر؍أؕحءّٝ • $PNQVUFS
    4BZT
    /P  8IZ
    EP
    NBOZ
    PSHBOJTBUJPOT GJOE
    JU
    IBSE
    UP
    DIBOHF • #FTU
    1SBDUJDF
    JT
    1BTU
    1SBDUJDF
14. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 ؕٝؿ؋ٖٝأثٍٖٝآ
15. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 ؕٝؿ؋ٖٝأثٍٖٝآ • "DUJWF
    %BUB
    搀⡲捀ח鼅ל׸׋➂׋׍ָ⵸ח⳿ג :FT/P
    ،ٝ؛٦زח瘶ִ׷ • $SFBUJWF
    .JY
    ل،חז׏ג )PX
    .JHIU
    8F
    䕎䒭ךֶ겗ח،؎ر؍،׾罋ִ׷
16. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 %SJOLT
    
    /FUXPSLJOH
17. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 ػٖٕٓٙ٦ؙءّحف٥㔐湡
18. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 ػٖٕٓٙ٦ؙءّحف٥㔐湡 • 5SBDL
    
    4UJSSJOH
    $IBOHF • 5BDLMJOH
    5PVHI
    5PQJDT • 5SBDL
    
    4DBMJOH
    $IBOHF • 4USBUFHZ
    UISPVHI
    "DUJPO • 5SBDL
    
    4VTUBJOJOH
    $IBOHF
    猘כֿךزٓحؙח⿫⸇ • 5SBOTGPSNBUJPOBM
    -FBEFSTIJQ • 5SBDL
    
    .PKP
    /PNBE
    +BN • $SFBUJOH
    B
    $PMJWJOH
    &YQFSJFODF
19. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 ٓٝثة؎ي
20. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 ػٖٕٓٙ٦ؙءّحف٥㔐湡
21. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 ػٖٕٓٙ٦ؙءّحف٥㔐湡 • 5SBDL
    
    4UJSSJOH
    $IBOHF • #SFBLJOH
    %PXO
    #BSSJFST
    UP
    $IBOHF • 5SBDL
    
    4DBMJOH
    $IBOHF • $POOFDUFE
    4FSWJDF
    %FTJHO • 5SBDL
    
    4VTUBJOJOH
    $IBOHF
    猘כֿךزٓحؙח⿫⸇ • 4FMMJOH
    4FSWJDF
    %FTJHO • 5SBDL
    
    .PKP
    /PNBE
    +BN • $SFBUJOH
    B
    $PMJWJOH
    &YQFSJFODF
22. ؕٝؿ؋ٖٝأ傈湡ךⰻ㺁 %SJOLT
    
    /FUXPSLJOH
23. SDHK 2017 Experience W^s F^nt^stic! 4%),
    דךؕٝؿ؋ٖٝأ⡤꿀כׅל׵׃ַ׏׋
24. ׅל׵׃ַ׏׋⿫⸇⡤꿀 ⿫⸇䏝׾넝׭׷אך׃ַֽ⦐➂ך⽩韋דׅ ˟ؔ٦ؖش؎ؠ٦ךⰕ䒭鋅鍑דכזֻծ猘⦐➂ַ׵鋅׋⹧䩛זⴓ匿דׅկ
25. • 颵㉏ة؎ي׾崞䚍⻉ׇׁ׷׃ַֽ • ⩐搫ה⽯莆׾欰׬׃ַֽ • 魦⡤׾⹛ַ׃孡ⴓ鯄䳔ׅ׷׃ַֽ • Ꟛ⪵㖑ך눁⸂׾⠗ִ׷׃ַֽ • ⱍꤹ䗰׾ֻּׅ׷׃ַֽ ˟ؔ٦ؖش؎ؠ٦ךⰕ䒭鋅鍑דכזֻծ猘⦐➂ַ׵鋅׋⹧䩛זⴓ匿דׅկ ׅל׵׃ַ׏׋⿫⸇⡤꿀 ⿫⸇䏝׾넝׭׷אך׃ַֽ⦐➂ך⽩韋דׅ
26. ˟ؔ٦ؖش؎ؠ٦ך Ⱅ䒭鋅鍑דכזֻծ 猘⦐➂ַ׵鋅׋ ⹧䩛זⴓ匿דׅկ
27. ׅל׵׃ַ׏׋⿫⸇⡤꿀 傈劤הכ麩ֲ嵲㢩ך俑⻉⦐➂ך⽩韋דׅ
28. ׅל׵׃ַ׏׋⿫⸇⡤꿀 傈劤הכ麩ֲ嵲㢩ך俑⻉⦐➂ך⽩韋דׅ • 䔲׋׶⵸׌ָׅץג薉铂אְגְֻךח礵ְ׏םְ • أؾ٦ؕ٦ַ׵姻鍑׾⛱ֲךדכזֻծ㼎瘝ך甧㜥ד䠐鋅װ ؿ؍٦سغحؙ׾鎉ְさ׏גְ׷ • 荈ⴓ荈魦ך穗꿀ה撑׵׃ծأؾ٦ؕ٦װ➭ך⿫⸇罏ַ׵ו׿ ז؎ٝأؾٖ٦ءّٝ׾䖤׷ַ׾ꅾ銲鋔׃גְ׷ • ؿ؋ءٔذ٦ة٦כⲆ꫼ח㜥׾鋅גծ荈⥋ח弫׍׋䡾䏝ד㜥 ׾م٦ٕس׃גְ׷ • ⿫⸇罏ָ䟝㹀㢩ך瘶ִ׾⳿׃ג׮「ֽⰅ׸׷欽䠐ָ֮׷
29. 㔐䗰ָ䫓׸ת׃׋ָծ׫זׁ׿ח⸔ֽ׵׸ծ嚂׃ֻ⿫⸇דֹת׃׋կ כׄ׭גך⿫⸇ד׮ծֹ׏ה4%/ךًٝغ٦ָ⸔ֽגֻ׸תׅկ 嵲㢩ؕٝؿ؋ٖٝأך⿫⸇ח鶳׏גְ׷➂כծ遤׏׍ׯִ
30. References: ٔؿ؋ٖٝأ 劤傈꽀ֽ駈דֶ鑧׃׋ⰻ㺁כծـؚٗח׮ֲֿׅ׃鑫׃ֻתהת׏גְתׅկ ״׹׃ֽ׸לさ׻ׇג׀鋮ֻ׌ְׁկ • 4FSWJDF
    %FTJHO
    )POH
    ,POH
    
    ח⿫⸇׃גˌˌؕٝؿ؋ٖٝأ嚊錁ה䠬䟝  迯כ殅㸚דׅ罋 • IUUQUIPVHIUIJUPZBNDPNFOUSZTFSWJDFEFTJHOIPOHLPOHPWFSWJFX • 4FSWJDF
    %FTJHO
    )POH
    ,POH
    
    ח⿫⸇׃גˌˌ⽩韋帾ְ⿫⸇⡤꿀ךⴓ匿  迯כ殅㸚דׅ罋 • IUUQUIPVHIUIJUPZBNDPNFOUSZTFSWJDFEFTJHOIPOHLPOHFYQFSJFODF