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ハイタッチCSの実践ケース【BtoBxSaaSxCS #6】

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January 23, 2020
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ハイタッチCSの実践ケース【BtoBxSaaSxCS #6】

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Kenki Inai

January 23, 2020

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Transcript

  1. ސ٬ͷಇ͖ํվֵʹ੾ΓࠐΉ ϋΠλον$4ͷ࣮ફέʔε #J[UF9גࣜձࣾ ΧελϚʔαΫηεҴҪݡر  #UP#Y4BB4Y$4-JHIUOJOH5BMLT 

  2.  ຊ೔ͷτϐοΫ 31"ͱ͍͏σδλϧैۀһΛఏڙ͢ΔαʔϏεͷ$4Λ ೥൒ܦݧ࣮ͯ͠ફͨ͠ސ٬Λಈ͔͢ࢪࡦʹ͍͓ͭͯ࿩͠·͢ ͜Μͳํ޲͚ w)PSJ[POUBM4BB4Λఏڙ͍ͯ͠Δํ wΦϯϘʔσΟϯάίετͷߴ͍αʔϏεΛఏڙ͍ͯ͠Δํ wεςʔΫϗϧμʔ͕ଟ͍αʔϏεΛఏڙ͍ͯ͠Δํ w30*ΛγϏΞʹݟΒΕΔߴ୯Ձ4BB4Λఏڙ͍ͯ͠Δܕ wސ٬ͷ૊৫ɾۀ຿վֵʹ੾ΓࠐΉඞཁ͕͋Δํ

  3.  ҴҪݡرʢΠφΠέϯΩʣ ॴଐ #J[UF9גࣜձࣾʢdʣ ৬຿ ΧελϚʔαΫηε݉޿ใ݉ΤόϯδΣϦετ ܦྺ ݱ৬ˡ4*FSʢ31"8FC&OHJOFFSʣˡήʔϜΫϦΤΠλʔ ಛٕ ͓೑Λඒຯ͘͠ম͘͜ͱ

    ͱ͋ΔΧʔυήʔϜͰੈքେձϕετ LFOLJʢਃ੥௖͚Δͱتͼ·͢ʣ ࣗݾ঺հ

  4.  ʰςΫϊϩδʔͰ৽͍͠ϫʔΫελΠϧΛͭ͘ΔʱΛ ϛογϣϯʹܝ͛ΔΫϥ΢υ31"šͷϦʔσΟϯάΧϯύχʔ ࠃ಺ॳΫϥ΢υ31" ϫϯΫϦοΫٻਓ؅ཧ ೔ʑͷఆܕۀ຿Λ/P$PEFͰࣗಈԽ ࠷৽ͷٻਓ৘ใΛݟಀͣ͞ʹݕ஌ #J[UF9ͷ঺հ ˞Ϋϥ΢υ31"š͸ɺ#J[UF9גࣜձࣾͷొ࿥঎ඪͰ͢

  5.  31"ʢ3PCPUJD1SPDFTT"VUPNBUJPOʣΛ ͝ଘ͡ͷํ ڍख͓ئ͍͠·͢ 31"

  6.  ͜Ε·Ͱ܁Γฦ͠ߦ͍ͬͯͨ൥Θ͍͠1$࡞ۀΛɺϩϘοτͰࣗಈԽ ೖྗ ݕࡧ ूܭ ొ࿥ ૹ৴ ܁Γฦ͠ߦ͏ ೖྗ ݕࡧ

    ूܭ ొ࿥ ૹ৴ Automation ਓ͕ۀ຿Λ࣮ߦ σδλϧϩϘοτ͕ۀ຿Λ୅ߦ ௨ৗ RPAͳΒ ͔͠΋ɺ ϛεͳ͠ʂ ૣ͍ʂ 31"ͳΒʂ

  7.  8FCΛத৺ͱͨ͠ఆܕۀ຿Λɺϓϩάϥϛϯά஌ࣝͷͳ͍ਓͰ΋ ௚ײతʹࣗಈԽग़དྷΔΫϥ΢υαʔϏεʢ4BB4ʣ ࠃ಺ॳΫϥ΢υ31" ࣗಈԽۀ຿ͷҰྫ #J[UF9DPCJUͷಛ௃ ʲۀքʳΠϯλʔωοτ޿ࠂ ʲର৅ۀ຿ʳ೔࣍Ϩϙʔτͷ࡞੒ ʲۀքʳਓࡐ঺հ ʲର৅ۀ຿ʳεΧ΢τϝʔϧͷૹ৴

    ʲۀքʳ*5αʔϏε ʲର৅ۀ຿ʳڝ߹ɾτϨϯυௐࠪ ೔ʑͷఆܕۀ຿Λ/P$PEFͰࣗಈԽ

  8.  ैۀһʢਓʣͱ31"ʢϩϘοτʣ͕ ڠಇ͢ΔϫʔΫελΠϧ ฐࣾʹ͓͚Δ31"׆༻ྫ ैۀһ໊ 31"dମ ܦӦ Ӧۀ ϚʔέςΟϯά ΧελϚʔαΫηε

    ίʔϙϨʔτ Τΰα ڝ߹ௐࠪ ϨϙʔςΟϯά Ϧʔυొ࿥ FUD

  9.  αʔϏεಛੑͱ$4ʹٻΊΒΕΔ͜ͱ ৽ͨͳ࿑ಇྗͷ׆༻Λਁಁͤ͞ΔϑΣʔζ ڝ߹͸ଟذʹΘͨΔʢಛԽ4BB4 ΦϑγϣΞ ೿ݣ౳ਓతϦιʔε΋ؚ·ΕΔʣ wۀքº৬छºۀ຿ʹΑͬͯϢʔεέʔε͸༷ʑ w30*ΛඇৗʹγϏΞʹݟΒΕΔ wϩϘοτʹ΋ɺಘҙෆಘҙͳ෼໺͕͋Γɺطଘۀ຿ϑϩʔʹϝεΛೖΕΔ ৔߹΋͋Δʢ૊৫ɾۀ຿վֵʣ

    wେن໛ͳϓϩδΣΫτʹͳΔ৔߹΋ଟ͘ɺίϯαϧͷ༷ͳཱͪৼ෣Ͱਐߦ͢ Δέʔε΋ଟʑ

  10.  ೥൒લͷঢ়گ wۀք΍৬छຖͷۀ຿஌͕ࣝɺ୲౰ʹΑͬͯόϥπΩ͕͋Γɺސ٬ͷۀ຿՝୊Λਂ͘ ཧղͰ͖͍ͯͳ͔ͬͨ wࣾձతʹʰ31"ʱ΍ʰಇ͖ํվֵʱ͕஫໨͞Ε͓ͯΓɺಋೖࣗମ͕໨తʹͳͬͯ ͍ͨϢʔβʔΛ্ख͘੒ޭʹಋ͚͍ͯͳ͔ͬͨ wΦϯϘʔσΟϯά͸੒ޭ͕ͨ͠ɺશࣾల։ͳͲେ͖ͳ੒ޭʹ޲͚ͨऔΓ૊Έ͕ߦ͑ ͍ͯͳ͔ͬͨ

  11.  ݁Ռ $4୲౰ऀ͸ർฐͨ͠

  12.  ސ٬Λಈ͔͢ʢ੒ޭʹಋ͘ʣࢪࡦ ૊৫ΛΠϯμετϦʔΧοτʹ࠶ฤ੒ Ӧۀº$4ʹΑΔ঎ஊϓϩηεͷ࠶ߏங ϘτϜΞοϓºτοϓμ΢ϯͷ૒ํ޲ઓज़

  13.  ૊৫ΛΠϯμετϦʔΧοτʹ࠶ฤ੒ ೥൒લʢ৬छผʣ ۀք͸αϯϓϧ ࠶ฤ࣌ʢۀքผʣ

  14.  ސ٬Λಈ͔͢ʢ੒ޭʹಋ͘ʣࢪࡦ ૊৫ΛΠϯμετϦʔΧοτʹ࠶ฤ੒ Ӧۀº$4ʹΑΔ঎ஊϓϩηεͷ࠶ߏங ϘτϜΞοϓºτοϓμ΢ϯͷ૒ํ޲ઓज़

  15.  Ӧۀº$4ʹΑΔ঎ஊϓϩηεͷ࠶ߏங

  16.  Ӧۀº$4ʹΑΔ঎ஊϓϩηεͷ࠶ߏங ΩοΫΦϑ಺༰ͷܕԽ ॳճଧͪ߹Θͤ࣌ʹɺઌํ੹೚ऀΛަ͑ͯ ϓϩδΣΫτͱ૊৫ઃܭΛߦ͏ ϓϩδΣΫτઃܭ ૊৫ઃܭ

  17.  ސ٬Λಈ͔͢ʢ੒ޭʹಋ͘ʣࢪࡦ ૊৫ΛΠϯμετϦʔΧοτʹ࠶ฤ੒ Ӧۀº$4ʹΑΔ঎ஊϓϩηεͷ࠶ߏங ϘτϜΞοϓºτοϓμ΢ϯͷ૒ํ޲ઓज़

  18.  ϘτϜΞοϓºτοϓμ΢ϯͷ૒ํ޲ઓज़ ϘτϜΞοϓઓज़ λεΫϑΥʔενʔϜͷ݁੒ ֤෦ॺͷ୲౰ऀ͔ΒͳΔνʔϜΛ݁੒͠ ୲౰ऀ͕ओ໾Ͱͷಇ͖ํվֵΛਪਐ wϓϩδΣΫτϚωʔδϟʔ wਪਐऀʢࣾ಺Ξϯόαμʔʣ w։ൃऀ wӡ༻ऀ

    wFUD

  19.  ϘτϜΞοϓºτοϓμ΢ϯͷ૒ํ޲ઓज़ τοϓμ΢ϯઓज़ දজ੍౓ɾ૊৫ؒͷ੒ޭࣄྫڞ༗ wදজ੍౓ wධՁ΁ͷ൓ө wϚωʔδϟʔ૚͔Βͷਪਐࢧԉ wࣾ಺ใ΍ϙʔλϧαΠτͰͷࣄྫڞ༗ wϩϘοτίϯςετͷ࣮ࢪ w൚༻ੑͷߴ͍ϩϘοτͷԣల։

  20.  ຊ೔ͷ·ͱΊ ૊৫ΛΠϯμετϦʔΧοτʹ࠶ฤ੒ Ӧۀº$4ʹΑΔ঎ஊϓϩηεͷ࠶ߏங ϘτϜΞοϓºτοϓμ΢ϯͷ૒ํ޲ઓज़ ࣌ʹ͸૊৫Λେ͖͘ม͑ͯɺސ٬ͷ՝୊ʹਂ͘޲͖߹͏ $4ͷ࿮Λ௒͑ͯɺؔ܎෦ॺΛר͖ࠐΉ εςʔΫϗϧμʔͱͷؔ܎ߏஙɺ΍Β͞Εײͷ෷১

  21.  ͍͞͝ʹ ࠃ಺ॳΫϥ΢υ31"šͷ#J[UF9DPCJU͸ ʰখ͘͞ಋೖͯ͠ɺେ͖͘ҭͯΔʱࣄ͕Ͱ͖Δ4BB4Ͱ͢ɻ Ұॹʹಇ͘$4ϝϯόʔΛઈࢍืूதͰ͢ͷͰ ͓ؾܰʹ͓੠ֻ͚͍ͩ͘͞ Ϛείοτͷ ίϏοτͰ͢