How 3 chatbots good practice can be applied to Web & Mobile apps. Conversational UI to reduce the complexity of the UI.
This talk was presented at Chatbots: Your Ultimate Prototyping Tool meetup by Berlin Lean Prototyping.
Conversational UI yourultimate MVPby Anil Kumar, @anilbms75
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3 chatbots good practice canbe applied to Web/Mobile app• Personality• Context driven design• Complexity to simple UI
room-matehotels.comHotel as personality
Personality
LenskartE-commerce experience is getting closer to physicalstore purchase with chat
Usability issue solved by chat support
Context User Interface graph
Context User Interface graphImportance of context VS area of user interface
Context
Show context specific info
Jobs to be done
MVP
Nvite simple UIConversational UI
Wix AI EditorConversational UI
medium.comreduce complexity of UI
Evernotereduce complexity of UI
Summary• Personality• Context driven design• Complexity to simple UI