New Express Same Day Delivery Service Malaysia

We're the Fastest , Secure Express Same Day Delivery Services In Malaysia Platform that allows customers to send parcels at their convenience.

We aim to provide fast and secure instant delivery Malaysia which make us diffrent than traditional delivery services by guaranteeing a maximum delivery time of 3 hours.

Our team is consistently expanding platform to handle thousands of parcel and goods delivery services everyday within Klang Valley, Selangor, Penang & Johor Bahru.

Our point to point delivery services will help customers to send or receive their goods on our next day delivery Malaysia system.

What's great about our delivery service?

You can perform live tracking on your delivery orders see it in action.

Don’t worry and hesitate to use our service.

Download our delivery service app now.

Download our app (android) : https://play.google.com/store/apps/details?id=com.biaoyuan.transfer.my
Download our app (ios) : https://apps.apple.com/us/app/arriival/id1453966236

Follow us for more:
https://www.youtube.com/channel/UCAbwiFSlXeNNKiVsYAPKk5w?sub_confirmation=1
Web: www.arriival.com
Email : customerservice@arriival.com
Tel : +603-2107 0187
FB : https://www.facebook.com/arriivalmy/
IG : https://www.instagram.com/arriival.my/

Transcript

1. ARRIIVAL TECH VISION 远景 成为东南亚即时 配送服务领导者 Becoming the leader of Instant Delivery Service Platform in Southeast Asia
2. ARRIIVAL TECH MISSION 使命 人人参与，人人受益 Everyone Involves, Together We Gain Benefits!
3. ARRIIVAL TECH VALUES 核心价值 激情，品德，分享，协作， 责任，诚信，奉献，感恩， 客户第一 Enthusiasm, Morality, Sharing, Co-Operation, Responsibility, Integrity, Contribution, Appreciation, Customer Oriented
4. Corporate Account Presentation A) Client research analysis 1) Paper works before appointment - Either the client’s business suitable for our services. Research customers base online, cold calling, buzz of words, etc. 2) Research analysis main content - Verify our targeted client’s primary problem, does they ever had bad experience with other delivery company before? What is their main concern? Their product attributes and delivery range. 3) Record analysis - Their reliability, estimated parcel volume, compare the price given with delivery company they employed before, track their delivery routes. 4) How to start your proposal - Understand their behavior, what you should mentioned and what you don’t supposed to mentioned. Confirmed the latest promotion price ( The most important tools in order to close sales )
5. B) Identify Targeted Clients 1) Does the client meet our company requirement? -  Based on our company policy, identify client’s parcel size in accordance with our standards (instant delivery 15KG, point to point delivery 30KG, size 36cm x 36cm x 36cm ). -  Quotation price agreement by both sided (based on the parcel volume provided by client). Does the targeted client succeeded in providing us with minimum deliver orders? 2) Does the targeted client have intention to cooperate with us? -  Based on the client’s response, try to integrate both minds under a fair agreement. Explained all our company policy, functioning, promotions, price set, requirements to our clients. -  Send the necessary posm, brochure and flyers to them in order to make them more understand to our company’s background.
6. C) Client appointment plan 1) Make appointment with the targeted client -  Calling them and ask for a proper appointment time. Remark the appointment time and reminds the client earlier a day before the appointment date. -  Prepared well ( all relevant documents, predict the probably questioned ask by them, and always readily to answer them.) 2) Appointment procedure -  Explain USP to client and promotion plan to your client. -  APP demonstrates to our client and help them to download it. -  Through the communication, understand the client’s demand and their problem with their current business, gives out your opinion on how to aid them and provide the best quality manners and service in order to convince them using your service. -  A professional confident opinion and plan explanation may help you to persuade your client and make them feel more confident in you, thus successfully to make them sign your corporate account form. 3) Working basis after the appointment - After client sign the corporate account, continue to follow up with them in order to let them feel your caring attitude. Constantly call for feedback and update with your client regarding the delivery orders they’ve make.
7. Logistics Operation Department ARRIIVAL TECHNOLOGIES SDN BHD
8. HQ Delivery Orders More than 30 Orders / Working Day § 7-Eleven branches food supply by Suria Food Manufacturer Sdn Bhd § Fruits delivery within Klang Valley § Flowers Delivery 8
9. Delivery Orders 9
10. RIDER RECRUITMENT Human Resource ARRIIVAL TECHNOLOGIES SDN BHD
11. Total income = (Basic Salary – EPF – SOCSO) + Allowance + Commission + KRA + KPI 1.  Basic Monthly Salary = RM 1,200.00 2.  Monthly Delivery Allowance • (petrol + handphone) = 4% from total completed orders turnover • (petrol + handphone + motor)= 5% from total completed orders turnover 11 50 Parcels * 26 Days = 1300 Parcels 1300 Parcels * RM10 = RM13,000 RM13,000 * 4.5% = RM585 50 Parcels * 26 Days = 1300 Parcels 1300 Parcels * RM10 = RM13,000 RM13,000 * 5% = RM650
12. Total income = (Basic Salary – EPF – SOCSO) + Allowance + Commission + KRA + KPI 3. Monthly Commission Scheme a.  Orders Completed Riders are to complete all orders. Orders from 0 to 50 are not eligible for any commission listed in table 1. 12 No. of Order Commission (RM) Per Order 51-150 0.50 151-250 1.00 251-350 1.20 351 or above 1.50 50 Parcels * 26 Days = 1,300 Parcels 1,300 Parcels * RM1.50 = RM1,950
13. Total income = (Basic Salary – EPF – SOCSO) + Allowance + Commission + KRA + KPI 3. Monthly Commission Scheme b. Corporate Account Sales Riders are encouraged to open corporate account during idle time. Table 2 listed the commission for each order generated by the corporate account you open. 13 No. of Order Commission (RM) Per Order 0-100 0.50 101-300 1.00 301-500 1.20 501 or above 1.50 50 Parcels * 26 Days = 1,300 Parcels 1,300 Parcels * RM1.50 = RM1,950
14. Total income = (Basic Salary – EPF – SOCSO) + Allowance + Commission + KRA + KPI 4. Monthly KRA Review - RM300 14 Key Results Area Days / Times of underperform X
 Deduct Amount Actual Deduction (RM) Any kind of leave / absence, deduct RM 100/day, exclude Annual Leave taken one (1) week before. _____ Days X RM 100 Late to work / Back Earlier, deduct RM50 /time. _____ Times X RM 50 Reasonable Customer Complaint regarding rider’s attitude issues, deduct RM 50/time. _____ Times X RM 50 Refuse / Reject to work OT for daily remaining orders, deduct RM 50/time. _____ Times X RM 50 Wash motorcycle twice a week (8 times per month). Fail to do so, deducting RM 50/time. _____ Times X RM 50 Total Deduction 
 (Max RM 300)
15. Total income = (Basic Salary – EPF – SOCSO) + Allowance + Commission + KRA + KPI 5. Monthly KPI Review – RM500 15 Area of Assessment Description Score Weight (%) Actual Score (%) Customer Rating 0 - 3.0 Star = 0% 3.1 - 3.9 Star = 15% 4.0 - 5.0 Star = 30% 30 Delivery Service Ensure all orders are delivered on time. Any delay between order created and order grabbed with more than 30 minutes, OR delivery time more than 3 hours counting from pick up, will be deducted for 10%, maximum deduction is 30%. 30 Any order cancellation by rider will be deducted for 10%, maximum deduction is 30%. 30 Corp Account Sales Open corporate accounts and generate at least 10 orders in total each month: 10-15 orders = 10%
 5-9 orders = 5% 0-4 orders = 0% 10 Total Score (%) RM500 * 90% = RM450
16. RIDER TRAINING PROGRAMME 16 ARRIIVAL TECHNOLOGIES SDN BHD Arriival Angel Qualification -  Attended Angel training programme (30min) -  Delivery Rules & Regulations -  Restricted Items -  Type of delivery and step procedures -  Issues handling methods, etc.. -  Passed Angel Exam (>85% Marks) -  Hand’s on practice period (>2 Weeks)
17. SERVICE POINT LAUNCHING KUALA LUMPUR & SELANGOR §  From 1st July 2019 onwards, rider training programme registration is available for all Service Point to apply. §  First batch of Riders from these State & District Distributors are required to send their first rider to attend training on 15th July 2019. •  Kuala Lumpur State •  Selangor State •  Kepong District •  Bukit Bintang District •  Petaling District §  SP Rider’s delivery income = Rider Salary §  SP Rider’s delivery profit = Profit Sharing Structure 17 Customer Service Leanne Chan Phone 010-203 4433 Email leanne@arriival-tech.com
18. MERCHANDISE ITEM PRICE LIST Those item we supply to our Service Point… 18 No Product Selling Price (RM) 1 Uniform - XS 30.00 2 Uniform - S 30.00 3 Uniform - M 30.00 4 Uniform - L 30.00 5 Uniform - XL 30.00 6 Uniform - XXL 30.00 7 Uniform - 3XL 30.00 8 Jacket - S 49.00 9 Jacket - M 49.00 10 Jacket - L 49.00 11 Jacket - XL 49.00 12 Jacket - XXL 49.00 13 Jacket - 3XL 49.00 14 Non Woven Bag 3.50 15 Sport Bottle 7.50 16 Note Pad 8.00 17 Key Chain 4.50 18 Umbrella 25.00 19 Pen - Black 1.50 20 Backpack 30.00 21 Cap 15.00 22 Courier Bag ( Size : 28 x 37 ) [50pcs] 15.00 23 Courier Bag ( Size : 38 x 47 ) [50pcs] 20.00 24 Courier Bag ( Size : 44 x 55 ) [50pcs] 25.00 25 Arriival Tape ( Size : 4.5 x 2.5 ) [10pcs] 39.00 26 Arriival Rider Delivery Box 170.00 27 Arriival Rider Helmet 60.00
19. THANK YOU! Desmond Boon Phone 010-220 7138 Email desmond@arriival-tech.com