I'm not really here - design & research

A talk from Refresh Edinburgh - July 2012

Transcript

1. I’m not really here benholliday.com @benholliday
2. When we always know what we’re doing, we always do the same things
3. I don’t know what I’m doing
4. The value of uncertainty
5. “…it’s the next note that makes it good or bad” Miles Davis
6. Can I make this better? Where next?
7. Connecting Things If the system is broken. The design is broken
8. Experienced Design All design is experience design
9. Design Research Finding insight - not proof
10. There’s no perfect way to do design research
11. “The intuitive mind is a sacred gift” Albert Einstein
12. We all use intuition every day
13. Knowing, and then acting instinctively
14. “The brain is wider than the sky, For, put them side by side, The one the other will include With ease, and you beside” Emily Dickinson (1830-86)
15. Take a walk …and relax
16. Focus less to see more
17. Curiosity Find sources of inspiration
18. Sketching When we draw the mind becomes deeply, intensively attentive
19. “Every child is an artist. The problem is how to remain an artist once we grow up” Pablo Picasso
20. Sketching Thinking using drawing
21. Sampling Create mood boards Put everything on the walls
22. Sampling Capture ambiguity and imperfection
23. å Sampling Keeping research open or even absurd ensures that you’ll get surprising results
24. Embracing the value of uncertainty “Making the strange familiar and the familiar strange” Jon Kolko
25. Empathy is subjective and has to be seen through our own perspective
26. We’re always the same person but experience changes who we are
27. Understanding people is hard and takes time
28. What we do and what we say are different
29. Design Research Problem seeking rather than problem solving
30. Personas Developing a shared understanding
31. Writing reports doesn’t work
32. Find space to work outside the constraints of what already exists
33. Find processes that help you to experiment
34. It’s always what we do next that matters
35. Trust yourself. Make new connections You might already have the answers
36. Thank you benholliday.com @benholliday Creative Commons/Flickr pinkmoose, healthserviceglasse, loop_oh, richard-g, churl, uxpeople & pauldc