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What Raising Three Kids Taught Me About Working With Users
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derek-b
June 09, 2018
Technology
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Transcript
What Raising 3 Kids Taught Me About Working with Users
@DerekB_WI
[email protected]
About Me • Father of 3 • Volunteer at Community
Justice • Senior Engineer, TurnTo Networks • Home Pizza Chef
None
None
Customer Generated Content
16yo, 7yo, 14yo
Introduction
Who are your users? • Not us. • Project Stakeholders
• Target Audience of Business • Company Employees • Clients
Communication Needs • Requirements • Usability • Successful Product Launch
• Understand the Whys
I don’t like quiche!
Importance of Understanding • Oh! That’s what you meant. •
Shared Glossary • Understandable Milestones
Shared Experience • 105 Billion People Have Lived on Earth
1 • 1.7 Billion Websites 2 • Over 1 Million Apps in App Store 3 1 http://www.bbc.com/news/magazine-16870579 2 https://news.netcraft.com/archives/category/web-server-survey/ 3 https://www.theverge.com/2013/10/22/4866302/apple-announces-1-million-apps-in-the-app-store
Everybody is Special • We are special to our family,
friends, colleagues, etc. • Your project is special to those involved.
Setting Boundaries Always saying yes, “fosters a sense of deficiency
that can never be fully satisfied.” 1 1 https://nyti.ms/2qruRKL
Setting Boundaries • MoSCoW – Must, Should, Could, Want •
Grooming the Backlog • Sprint Planning/Review • Limiting Distractions • Users shouldn’t need to know technology.
Fair !== Equal • Substantive Fairness • Procedural Fairness •
Fair Notice • Impartiality • Fact-gathering • Fair Hearing (being heard) http://www.boystown.org/parenting/article/Pages/fairness.aspx?/article/ fairness http://www.dailylocal.com/article/DL/20141215/NEWS/141219891
There are no stupid questions
There are no stupid questions • Are we there yet?
Actual Destination v Perceived Destination
There are no stupid questions • Are we there yet?
• Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet?
Help Users Focus on Progress • Product Backlog • Sprint
Planning/Review • Burn-down/Burn-up Chart • Kanban Board • Product Roadmap • MVP
None
Keep it Simple
None
Boy Bands
• "[I want to] clarify some of what I was
trying to explain at today’s meeting. Since I don’t have a technical background, it doesn’t always make it from my brain to my mouth in one piece while under pressure." - project stakeholder Technology can intimidate and exclude
Things Change Quickly
“I don’t like it when things change.” Sammy, age
7 Things Change Quickly
Don’t Underestimate the Effect of Change on your users. Things
Change Quickly
Unexpected Behavior
Unexpected Behavior • User Acceptance Testing
Putting Kids to Work • https://qz.com/703049/teens-summer-jobs- unglamorous/ • https://obamawhitehouse.archives.gov/ blog/2013/11/21/importance-youth-jobs-
way-more-paycheck • https://www.ncbi.nlm.nih.gov/pmc/ articles/PMC2936460/
User Involvement • Giving acheivable tasks to users • Working
together towards a shared goal
None
None
None
Thanks - Bedankt • @DerekB_WI • https://joind.in/talk/3500d