What Raising Three Kids Taught Me About Working With Users

What Raising Three Kids Taught Me About Working With Users

Talk for Dutch PHP 2018

D12eaf3ef46e4f0fc6b714fd2b7ffe3b?s=128

derek-b

June 09, 2018
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Transcript

  1. What Raising 3 Kids Taught Me About Working with Users

    @DerekB_WI binkleyd@yahoo.com
  2. About Me • Father of 3 • Volunteer at Community

    Justice • Senior Engineer, TurnTo Networks • Home Pizza Chef
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  5. Customer Generated Content

  6. 16yo, 7yo, 14yo

  7. Introduction

  8. Who are your users? • Not us. • Project Stakeholders

    • Target Audience of Business • Company Employees • Clients
  9. Communication Needs • Requirements • Usability • Successful Product Launch

    • Understand the Whys
  10. I don’t like quiche!

  11. Importance of Understanding • Oh! That’s what you meant. •

    Shared Glossary • Understandable Milestones
  12. Shared Experience • 105 Billion People Have Lived on Earth

    1 • 1.7 Billion Websites 2 • Over 1 Million Apps in App Store 3 1 http://www.bbc.com/news/magazine-16870579 2 https://news.netcraft.com/archives/category/web-server-survey/ 3 https://www.theverge.com/2013/10/22/4866302/apple-announces-1-million-apps-in-the-app-store
  13. Everybody is Special • We are special to our family,

    friends, colleagues, etc. • Your project is special to those involved.
  14. Setting Boundaries Always saying yes, “fosters a sense of deficiency

    that can never be fully satisfied.” 1 1 https://nyti.ms/2qruRKL
  15. Setting Boundaries • MoSCoW – Must, Should, Could, Want •

    Grooming the Backlog • Sprint Planning/Review • Limiting Distractions • Users shouldn’t need to know technology.
  16. Fair !== Equal • Substantive Fairness • Procedural Fairness •

    Fair Notice • Impartiality • Fact-gathering • Fair Hearing (being heard) http://www.boystown.org/parenting/article/Pages/fairness.aspx?/article/ fairness http://www.dailylocal.com/article/DL/20141215/NEWS/141219891
  17. There are no stupid questions

  18. There are no stupid questions • Are we there yet?

  19. Actual Destination v Perceived Destination

  20. There are no stupid questions • Are we there yet?

    • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet?
  21. Help Users Focus on Progress • Product Backlog • Sprint

    Planning/Review • Burn-down/Burn-up Chart • Kanban Board • Product Roadmap • MVP
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  23. Keep it Simple

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  25. Boy Bands

  26. • "[I want to] clarify some of what I was

    trying to explain at today’s meeting. Since I don’t have a technical background, it doesn’t always make it from my brain to my mouth in one piece while under pressure." - project stakeholder Technology can intimidate and exclude
  27. Things Change Quickly

  28. “I don’t like it when things change.” 
 Sammy, age

    7 Things Change Quickly
  29. Don’t Underestimate the Effect of Change on your users. Things

    Change Quickly
  30. Unexpected Behavior

  31. Unexpected Behavior • User Acceptance Testing

  32. Putting Kids to Work • https://qz.com/703049/teens-summer-jobs- unglamorous/ • https://obamawhitehouse.archives.gov/ blog/2013/11/21/importance-youth-jobs-

    way-more-paycheck • https://www.ncbi.nlm.nih.gov/pmc/ articles/PMC2936460/
  33. User Involvement • Giving acheivable tasks to users • Working

    together towards a shared goal
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  37. Thanks - Bedankt • @DerekB_WI • https://joind.in/talk/3500d