What Raising Three Kids Taught Me About Working With Users

Talk for Dutch PHP 2018

Transcript

1. What Raising 3 Kids Taught Me About Working with Users @DerekB_WI binkleyd@yahoo.com
2. About Me • Father of 3 • Volunteer at Community Justice • Senior Engineer, TurnTo Networks • Home Pizza Chef
5. Customer Generated Content
6. 16yo, 7yo, 14yo
7. Introduction
8. Who are your users? • Not us. • Project Stakeholders • Target Audience of Business • Company Employees • Clients
9. Communication Needs • Requirements • Usability • Successful Product Launch • Understand the Whys
10. I don’t like quiche!
11. Importance of Understanding • Oh! That’s what you meant. • Shared Glossary • Understandable Milestones
12. Shared Experience • 105 Billion People Have Lived on Earth 1 • 1.7 Billion Websites 2 • Over 1 Million Apps in App Store 3 1 http://www.bbc.com/news/magazine-16870579 2 https://news.netcraft.com/archives/category/web-server-survey/ 3 https://www.theverge.com/2013/10/22/4866302/apple-announces-1-million-apps-in-the-app-store
13. Everybody is Special • We are special to our family, friends, colleagues, etc. • Your project is special to those involved.
14. Setting Boundaries Always saying yes, “fosters a sense of deficiency that can never be fully satisfied.” 1 1 https://nyti.ms/2qruRKL
15. Setting Boundaries • MoSCoW – Must, Should, Could, Want • Grooming the Backlog • Sprint Planning/Review • Limiting Distractions • Users shouldn’t need to know technology.
16. Fair !== Equal • Substantive Fairness • Procedural Fairness • Fair Notice • Impartiality • Fact-gathering • Fair Hearing (being heard) http://www.boystown.org/parenting/article/Pages/fairness.aspx?/article/ fairness http://www.dailylocal.com/article/DL/20141215/NEWS/141219891
17. There are no stupid questions
18. There are no stupid questions • Are we there yet?
19. Actual Destination v Perceived Destination
20. There are no stupid questions • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet? • Are we there yet?
21. Help Users Focus on Progress • Product Backlog • Sprint Planning/Review • Burn-down/Burn-up Chart • Kanban Board • Product Roadmap • MVP
23. Keep it Simple
25. Boy Bands
26. • "[I want to] clarify some of what I was trying to explain at today’s meeting. Since I don’t have a technical background, it doesn’t always make it from my brain to my mouth in one piece while under pressure." - project stakeholder Technology can intimidate and exclude
27. Things Change Quickly
28. “I don’t like it when things change.” 
 Sammy, age 7 Things Change Quickly
29. Don’t Underestimate the Effect of Change on your users. Things Change Quickly
30. Unexpected Behavior
31. Unexpected Behavior • User Acceptance Testing
32. Putting Kids to Work • https://qz.com/703049/teens-summer-jobs- unglamorous/ • https://obamawhitehouse.archives.gov/ blog/2013/11/21/importance-youth-jobs- way-more-paycheck • https://www.ncbi.nlm.nih.gov/pmc/ articles/PMC2936460/
33. User Involvement • Giving acheivable tasks to users • Working together towards a shared goal
37. Thanks - Bedankt • @DerekB_WI • https://joind.in/talk/3500d