Alone, Watched, Expendable: Life in the digital workplace of the future

Talk given at the conference Distributed systems development (Distribuerad systemutveckling) at Mittuniversitet, Östersund, Sweden, M

Transcript

1. ALONE, WATCHED, EXPENDABLE Life in the workplace of the future: Jonas Söderström • Östersunds högskola • 18 maj 2016
2. 1994 –
4. User experience • Service design • Sustainability Stockholm • Göteborg • Malmö • Denver
6. ”work is rarely well understood”
7. Learning
8. ”Help! We’re drowning in e-mail!”
9. photo: Tim Caynes / ickr under CC ”Intranet? Meh...”
10. map the routes of information
11. What information works well?
12. Intervjuer med +40 personer
13. [a name]
14. Maggan Berg Carlos Fuentes Kim Li
15. Old knowledge
17. Language!
19. e x e x x h e y w ... with a little help from my friends ...
20. – Do you remember where it was? – Behind that big grey stone! – BORK? – GRAWK!
21. ? On which server are the Beijing files stored? G-disk H disk I disk K disk L disk
22. Who knows anything about the Beijing files? Alice Mehmet Åsa Stefan Gustav
24. ”Do you have ...?” IN OUT
27. EMAIL
28. Bjornman/Flickr
29. business as process
30. human model
32. gorilla model
33. ”Sinking cost for communication means managment will control more of the details” ≈ 1000 8 countries, 2010 Raffaella Sadun: How IT Shapes Top-Down and Bottom-Up Decision Making. HBS, 2010
34. ”Micromanaging executives find themselves making all the decisions and constantly sending mandates down the corporate ladder. (…) The CEO can monitor constantly what this person is doing and just give orders, rather than rely on the judgment of those below.” Raffaella Sadun: ” How IT Shapes Top-Down and Bottom-Up Decision Making”
35. What information works badly?
36. ”I get these numbers, I don’t know where they come from... ... and I don’t know who’ll use them after I processed them.”
37. Managment Co-workers
38. What was the problem? ”Nobody sees what I do”
39. Emotion
41. BT 1980
42. John Seely Brown Paul Duguid: The Social Life of Information, (2000)
45. too much ”information” ... ... not enough feedback
46. But now we have slack!
47. What works best?
48. ”Mixed economy” Alice Mehmet Stefan Trello Drive
49. Trust is also a key factor in determining whether decisions are centralized or decentralized. The level of trust of a multinational's home country influences the level of decentralization in that company. ≈ 1000 8 countries, 2010 Raffaella Sadun: How IT Shapes Top-Down and Bottom-Up Decision Making. HBS, 2010
50. Control
51. ”working in the cloud” likely increased surveillance
52. IT command & control +
53. Lena
54. Schedule • Arrive at client A • Breakfast: 7 min • Bedlinen: 4 min • Tio client B: 13 min • Breakfast: 7 min • Clean: 12 min • To client C: 19 min ✓ ✓ ✓ ✓ ✓ ✓ ✓
55. GPS, Camera, Recorder, Accelerometer
56. Position Movements Posture Volume of voice Collects, reports and measures
60. PA People Analytics
61. sensors everywhere
63. Digital taylorism
64. Systems control my work ”in an annoying and unreasonable way” 2282 Unionen, 2012
65. ”to help you be more productive”
66. Productivity falling
67. 0 % 1 % 2 % 3 % 4 % 95-2005 2006-13 ITs part Total OECD 90-95, SCB 95-2013 Productivity growth in Sweden
70. Antibiotics Resistance Highways Congestion
71. Digitalisation affords bureaucracy
72. ”... all the software designed to save us from administrative responsibilities turned us into part- or full-time administrators” David Graeber, historian
73. Sand Hill 2012 Enterprise systems study 17% end user productivity loss 300 ”The economic value of losses outweighs 100% of total IT spend. Ouch.”
74. ”simplify”
75. We don’t use IT to simplify anymore.
76. Programming the ENIAC, late 1940ies We did...
77. Joneal Williams-Daw at the UNIVAC 1, 1953
78. Norc, Columbia University’s Watson Lab, 1954
79. but now ...
80. 145 ➡ 313 clicks We use IT to do new things. We use IT to do new things.
81. Digitalisation drives complexity.
82. ”Software is eating the world” Marc Andressen
83. Everything that eats, also produces excrement.
84. Management doesn’t have a clue
96. Most frustrating?
100. Fight stress Fight bureacracy
101. Takeaways: Learning Feedback Trust Control vs self-empowerment Management familiarity with business practises
102. Thanks! Mail: jonas.soderstrom@inuse.se Site: inuse.se stupidsystem.net javlaskitsystem.se Speakerdeck: Jonas Söderström Bild: Pelle Sten
103. Further reading 1 David Boyle: The Human Element Gary Hamel: What matters now John Seddon: Freedom from Command & Control
104. Further reading 2 Gojko Adzic: Impactmapping impactmapping.org Henrik Kniberg: How we got rid of time reports – a story of waste elimination http://bit.ly/1m7424d
105. 17% end user productivity loss: 2012 IT Adoption Insight Survey Reveals Disturbing Level of Enterprise Productivity Loss (March 5, 2012) http://sandhill.com/article/2012-it-adoption-insight- survey-reveals-disturbing-level-of-enterprise- productivity-loss/ David Graeber on administration ”Of Flying Cars and the Declining Rate of Pro t” The Baffler, March 2012 http://thebaffler.com/past/of_ ying_cars Sources & links
106. Bilder under Creative Commons-license Silverback gorilla by tiswango / ickr DSP 142: Drowning in M&Ms 2007-10-06 by vernhart / ickr Mappa Lundi by Matt Lancashire / ickr Japan-markets-stock by artemuestra / ickr mail by Bjornman / ickr