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Building a Device Lab: the Lab's User Experience

Building a Device Lab: the Lab's User Experience

Lara Hogan

June 20, 2014

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  1. User Experience

  2. surprises

  3. surprises changed passcode left unplugged broken screen stolen cables lost

    devices connected personal facebook account changed wallpaper changed network connected personal email address upgraded operating system stolen stands stolen battery
  4. make it easy to  plug devices back in

  5. cable drops, hooks or ties

  6. mark cables and hubs

  7. make stealing cables hard

  8. Access to power In v2, power strips were very accessible

    so that we could watch the timed power strip for greenness.
  9. Access to power In v3 we hid the power strips

    so users can’t easily steal cables and the lab looks more organized. We still made it easy for our team to go in and 
 re-cable devices.
  10. make it easy to  stand devices up for testing

    & returning
  11. purchase a range of sizes

  12. not one-size-fits-all

  13. or, build-in stands

  14. give people  other things to steal

  15. Group your devices There are many ways to organize your

    devices. Be consistent, such as grouping by: • device size (handsets, small tablets, large tablets, etc.) • operating system • unique devices on the top shelf (Google Glass, Firefox OS, Windows phone)
  16. Labels on devices and shelves Make it easy to match

    devices to their home base. • Label the front of the shelf and the back of the device with the same wording. • Color-code by operating system so it’s easy to scan.
  17. Device information For each device, label nearby: • device name

    and ID number • screen resolution, pixel density • operating system version
  18. None
  19. Keep major passwords a secret The device unlock passcodes should

    all be the same and well-known. But don’t tell anybody: • app store passwords • email passwords • WiFi network password (if you’re using a subnet specifically for the device lab)
  20. check the lab regularly

  21. plugged in & charging

  22. missing devices

  23. unlock to find surprises

  24. usability tips

  25. Document a how-to • Passcodes (the same for every device)

    • Instructions for using Adobe Edge Inspect • Instructions for testing on VMs/staging • Instructions for taking screenshots and checking email on various operating systems
  26. Email on all devices • Set up a common email

    address (devicelab@) for testing email sends • Install a default email client and any other major email apps for testing • Configure it to receive all devicelab@ emails
  27. Put reminders everywhere You’ll need to constantly remind people to

    not upgrade apps or OSes, and to check out devices. • as background images across devices • on the wall next to the lab • on all wiki docs
  28. Make it easy to check out devices • Library card

 each device (color-coded, 
 of course) • RFID tags on each device and reader that works with employee badges
  29. Make it easy to test • Set up a shared

    laptop to connect with Adobe Edge Inspect • you only have to enter all the pins once • use a laptop (like Windows!) that can stay in your lab • Make sure VMs and staging environments can be accessed
  30. Make it easy to collaborate • Set up comfortable seating

    nearby • Nearby long tables can be handy, too • Make sure other outlets are available for people to plug in their own laptops • Make it so that people don’t have to walk back to their desks to test their work
  31. Make it attractive A good-looking lab is inviting. • New

    hires see it on their tour and guests want to check it out • No one wants to be near clutter • The more organized, the more likely they’ll put stuff back properly and want to use it
  32. examples

  33. Physical shelving: v2 1. Unique devices 2. iOS devices 3.

    Kindles and Android tablets 4. Android handsets 5. Crates and power
  34. Physical shelving: v2 • Cable drops for organization • Library

    cards and washi tape for labels • Different-height shelves
  35. Physical shelving: v3 1. Unique devices 2. Kindles | iOS

    tablets 3. Android | iOS handsets 4. Android | iOS handsets 5. Crates and misc.
  36. Physical shelving: v3 • Cables & power hidden behind shelving

    • Internal dashboard for device info and checkouts • Different-height shelves
  37. Thank you! laraswanson.com/devicelab/ @laraswanson @thisiscarlsagan