Good for Whom? Using Technology in the Service of People

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? By rethinking what are tools are and how and why we choose them.

Transcript

1. GOOD FOR WHOM? MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY
2. These wonderfully intricate things we build have become part of people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70
3. http://sitorsquat.com
13. “ Indifference towards people and the reality in which they live is the one and only cardinal sin in design. Dieter Rams
16. FEEL WE MAKE PATRONS STUPID INSTEAD OF INSPIRED OOPS
21. In an email to me, March 21, 2013. So how do you fix this if your tool is, indeed, just a label-maker? “ William Keillor, Bethel University
22. GET HERE? HOW DID WE
23. MY LIBRARY
24. SIGN MY LIBRARY
25. SIGN AESTHETICS MY LIBRARY
26. CARD CATALOG & CIRCULATION SIGN AESTHETICS
27. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN AESTHETICS
28. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
29. REFERENCE DESK CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
30. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
31. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN HOURS MAPS HELP WAYFINDING AESTHETICS
34. http://usablelibrary.com
35. http://usablelibrary.com
36. CHOOSE HOW WE OUR TOOLS
37. FUNCTIONAL 1 WHAT CAN THIS DO FOR US? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
38. WHAT TO DO
39. BEHAVIORAL 2 HOW DO BEHAVIORS CHANGE? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
40. HOW TO DO IT
41. 2 1 INTERNAL QUESTIONS
42. “ The library world has been far too gullible, far too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..
43. Your members don’t come to the library to find books, or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
44. They come to hide from reality or understand its true nature. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
45. HUMAN 3 HOW DOES THIS AFFECT HUMAN EXPERIENCE? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
46. FEEL HOW DO PEOPLE
47. The Timeless Way of Building, p. 65 The life of a house, or of a town, is not given to it, directly, by the shape of its buildings, or by the ornament and plan— “ Christopher Alexander
48. The Timeless Way of Building, p. 65 it is given to them by the quality of the events and situa ons we encounter there. “ Christopher Alexander
49. People will forget what you said, and what you did, “ Maya Angelou
50. but they will never forget how you made them feel. “ Maya Angelou
51. Aarron Walter, Designing for Emotion THEM
52. Aarron Walter, Designing for Emotion THEM
53. Designing for Emotion Designing an interface to be usable is like a chef crea ng edible food. “ Aarron Walter
54. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about expert listening. “ Whitney Hess
55. 3 EXTERNAL QUESTION
56. FUNCTIONAL 1
57. FUNCTIONAL 1 BEHAVIORAL 2
58. FUNCTIONAL 1 BEHAVIORAL 2 HUMAN 3
59. FORWARD A WAY
60. FORWARD A WAY (OR, DITCH THE LABEL MAKER)
61. USERS PRIORITIZE YES! OVER PROCESSES
62. HUMAN 1 FUNCTIONAL 2 BEHAVIORAL 3
63. “The Space Between You and Me,” The Manual, Issue #1, 2012. The web is not an interlinking of servers and scripts. Each node is a person. “ Frank Chimero
64. Designing for Emotion “ Aarron Walter We [should] stop thinking of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.
65. PEOPLE YOUR LIBRARY IS
66. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make so many connec ons here on earth. Look at us—I’ve just met you, but I’m inves ng in who you are, and who you will be, and I can’t help it. “ Fred Rogers
67. USERS PRIORITIZE YES! OVER PROCESSES
68. THANKYOU
71. weaveux.org