Good for Whom? Using Technology in the Service of People

Good for Whom? Using Technology in the Service of People

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? By rethinking what are tools are and how and why we choose them.

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Matthew Reidsma

May 09, 2013
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Transcript

  1. GOOD FOR WHOM? MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY

  2. These wonderfully intricate things we build have become part of

    people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70
  3. http://sitorsquat.com

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  13. “ Indifference towards people and the reality in which they

    live is the one and only cardinal sin in design. Dieter Rams
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  16. FEEL WE MAKE PATRONS STUPID INSTEAD OF INSPIRED OOPS

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  21. In an email to me, March 21, 2013. So how

    do you fix this if your tool is, indeed, just a label-maker? “ William Keillor, Bethel University
  22. GET HERE? HOW DID WE

  23. MY LIBRARY

  24. SIGN MY LIBRARY

  25. SIGN AESTHETICS MY LIBRARY

  26. CARD CATALOG & CIRCULATION SIGN AESTHETICS

  27. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN AESTHETICS

  28. CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS

  29. REFERENCE DESK CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN

    WAYFINDING AESTHETICS
  30. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK

    DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS
  31. REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK

    DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN HOURS MAPS HELP WAYFINDING AESTHETICS
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  34. http://usablelibrary.com

  35. http://usablelibrary.com

  36. CHOOSE HOW WE OUR TOOLS

  37. FUNCTIONAL 1 WHAT CAN THIS DO FOR US? Powers, William.

    Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
  38. WHAT TO DO

  39. BEHAVIORAL 2 HOW DO BEHAVIORS CHANGE? Powers, William. Hamlet’s Blackberry:

    Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
  40. HOW TO DO IT

  41. 2 1 INTERNAL QUESTIONS

  42. “ The library world has been far too gullible, far

    too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..
  43. Your members don’t come to the library to find books,

    or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  44. They come to hide from reality or understand its true

    nature. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  45. HUMAN 3 HOW DOES THIS AFFECT HUMAN EXPERIENCE? Powers, William.

    Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
  46. FEEL HOW DO PEOPLE

  47. The Timeless Way of Building, p. 65 The life of

    a house, or of a town, is not given to it, directly, by the shape of its buildings, or by the ornament and plan— “ Christopher Alexander
  48. The Timeless Way of Building, p. 65 it is given

    to them by the quality of the events and situa ons we encounter there. “ Christopher Alexander
  49. People will forget what you said, and what you did,

    “ Maya Angelou
  50. but they will never forget how you made them feel.

    “ Maya Angelou
  51. Aarron Walter, Designing for Emotion THEM

  52. Aarron Walter, Designing for Emotion THEM

  53. Designing for Emotion Designing an interface to be usable is

    like a chef crea ng edible food. “ Aarron Walter
  54. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about

    expert listening. “ Whitney Hess
  55. 3 EXTERNAL QUESTION

  56. FUNCTIONAL 1

  57. FUNCTIONAL 1 BEHAVIORAL 2

  58. FUNCTIONAL 1 BEHAVIORAL 2 HUMAN 3

  59. FORWARD A WAY

  60. FORWARD A WAY (OR, DITCH THE LABEL MAKER)

  61. USERS PRIORITIZE YES! OVER PROCESSES

  62. HUMAN 1 FUNCTIONAL 2 BEHAVIORAL 3

  63. “The Space Between You and Me,” The Manual, Issue #1,

    2012. The web is not an interlinking of servers and scripts. Each node is a person. “ Frank Chimero
  64. Designing for Emotion “ Aarron Walter We [should] stop thinking

    of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.
  65. PEOPLE YOUR LIBRARY IS

  66. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make

    so many connec ons here on earth. Look at us—I’ve just met you, but I’m inves ng in who you are, and who you will be, and I can’t help it. “ Fred Rogers
  67. USERS PRIORITIZE YES! OVER PROCESSES

  68. THANKYOU

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  71. weaveux.org