38 38 Klare Verantwortlichkeiten und Eskalationsprozesse HR SQA TIM L&T TechM Corporate Support TechM Corporate Support Operational Operational TechM Customer Legend Legend Strategic Strategic CxO, CxO, Head of IT, Head of Procurement Head of IT, Head of Procurement … … COO, Head of International Operations, COO, Head of International Operations, Head Europe, Delivery Head Europe Head Europe, Delivery Head Europe … … Vendor Vendor Board Board Tactical Tactical Project Project Board Board Head of Development, Head of Development, Project Manager, Project Manager, Procurement, Procurement, … … Head Europe, Delivery Head Europe, Head Europe, Delivery Head Europe, Delivery Manager Customer, Delivery Manager Customer, Account Manager Account Manager Governance Reporting & Escalation DM Customer (Offshore) DM Customer (Offshore) Project Managers Project Managers Analysts & Engineers Analysts & Engineers TechM Offshore Location TechM Offshore Location Project Leads Project Leads DM Customer (Onsite), DM Customer (Onsite), Account Manager Account Manager Project Managers Project Managers Analysts & Engineers Analysts & Engineers Customer Onsite Locations Customer Onsite Locations Project Leads Project Leads OPM, Procurement, OPM, Procurement, … … Project Managers Project Managers Technical Technical Representatives Representatives