Are UXperienced? [SUNYCUAD ed]

Slidedeck from SUNYCUAD in Lake Placid, NY, June 2014.

Transcript

1. ARE 
 UXPERIENCED? ROBIN SMAIL RENEGADE ELEMENT LAKE PLACID, NY SUNYCUAD ADIRONDACK SUMMIT 5 JUNE 2014
2. • OUTSPOKEN • USER EXPERIENCE • TECHNOLOGIST • GENERALIST • BROWNCOAT
6. YOU ARE 
 NOT YOUR USER.
9. WHAT IS 
 UX?
10. WHAT IS 
 UX?
11. WHAT IS 
 USER EXPERIENCE?
12. IT’S ABOUT HAVING 
 EMPATHY
13. ! MADE THEM FEEL. ! ! — MAYA ANGELOU PEOPLE WILL FORGET WHAT YOU SAID, AND WHAT YOU DID, BUT THEY WILL NEVER FORGET THE WAY YOU
15. ! POSITIVE RELATIONSHIP BETWEEN HUMANS AND TECHNOLOGY. ! ! — MITCH STEIN WE HAVE RELATIONSHIPS WITH OUR TECHNOLOGY. USER EXPERIENCE IS MORE THAN JUST AESTHETICS. IT PROMOTES A
16. EXPL AIN IT 
 OLD SKOOL ! CONTEXT IS KEY
17. ! — STEVE FISHER
18. EXPL AIN IT 
 HIT THE ROAD ! SEE IT FOR YOURSELF
20. SHOW AND TELL? NO. 
 SHOW AND ASK. !
22. CREATE YOUR SUCCESS USER INTERVIEWS PERSONAS USER STORIES WIREFRAMES MOCKUPS L AUNCH AN ITERATION
23. ! ! ! — MAILCHIMP
24. ! ! ! — MAILCHIMP
26. EVEN WHEN IT’S DONE 
 IT’S NOT DONE. !
28. OKAY. 
 NOW WHAT? !
30. 5 THINGS TO DO COMMUNICATE WITHOUT USING A MOUSE HIT THE ROAD SHOW EARLY AND OFTEN MAKE IT A HABIT SHOW THE ONLY CONSTANT IS CHANGE ! ! ! — PATRICK NEEMAN
31. IMPORTANT TRAITS EMPATHY DIVERSE EXPERIENCES, INTERESTS ABILIT Y TO DEAL WITH UNCERTAINT Y PROFOUND L AZINESS BAL ANCE OF CONFIDENCE AND OPEN-MINDEDNESS
33. FAILURE ISN’T AN OPTION. IT’S A REQUIREMENT.
34. ! PART OF A TRIBE, TO CONTRIBUTE TO — AND TAKE FROM — A GROUP OF LIKE MINDED PEOPLE. ! ! ! — SETH GODIN ONE OF THE MOST POWERFUL OF OUR SURVIVAL MECHANISMS IS OUR NEED TO BE
36. ROBIN SMAIL RENEGADE ELEMENT @ROBIN2GO ROBIN2GO.NET ROBIN2GO@GMAIL.COM