Are UXperienced? [SUNYCUAD ed]

Transcript

1. ARE 
 UXPERIENCED? ROBIN SMAIL RENEGADE ELEMENT LAKE PLACID, NY

   SUNYCUAD ADIRONDACK SUMMIT 5 JUNE 2014

2. • OUTSPOKEN • USER EXPERIENCE • TECHNOLOGIST • GENERALIST •

   BROWNCOAT
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6. YOU ARE 
 NOT YOUR USER.

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9. WHAT IS 
 UX?

10. WHAT IS 
 UX?

11. WHAT IS 
 USER EXPERIENCE?

12. IT’S ABOUT HAVING 
 EMPATHY

13. ! MADE THEM FEEL. ! ! — MAYA ANGELOU PEOPLE

    WILL FORGET WHAT YOU SAID, AND WHAT YOU DID, BUT THEY WILL NEVER FORGET THE WAY YOU
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15. ! POSITIVE RELATIONSHIP BETWEEN HUMANS AND TECHNOLOGY. ! ! —

    MITCH STEIN WE HAVE RELATIONSHIPS WITH OUR TECHNOLOGY. USER EXPERIENCE IS MORE THAN JUST AESTHETICS. IT PROMOTES A

16. EXPL AIN IT 
 OLD SKOOL ! CONTEXT IS KEY

17. ! — STEVE FISHER

18. EXPL AIN IT 
 HIT THE ROAD ! SEE IT

    FOR YOURSELF
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20. SHOW AND TELL? NO. 
 SHOW AND ASK. !

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22. CREATE YOUR SUCCESS USER INTERVIEWS PERSONAS USER STORIES WIREFRAMES MOCKUPS

    L AUNCH AN ITERATION

23. ! ! ! — MAILCHIMP

24. ! ! ! — MAILCHIMP

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26. EVEN WHEN IT’S DONE 
 IT’S NOT DONE. !

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28. OKAY. 
 NOW WHAT? !

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30. 5 THINGS TO DO COMMUNICATE WITHOUT USING A MOUSE HIT

    THE ROAD SHOW EARLY AND OFTEN MAKE IT A HABIT SHOW THE ONLY CONSTANT IS CHANGE ! ! ! — PATRICK NEEMAN

31. IMPORTANT TRAITS EMPATHY DIVERSE EXPERIENCES, INTERESTS ABILIT Y TO DEAL

    WITH UNCERTAINT Y PROFOUND L AZINESS BAL ANCE OF CONFIDENCE AND OPEN-MINDEDNESS
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33. FAILURE ISN’T AN OPTION. IT’S A REQUIREMENT.

34. ! PART OF A TRIBE, TO CONTRIBUTE TO — AND

    TAKE FROM — A GROUP OF LIKE MINDED PEOPLE. ! ! ! — SETH GODIN ONE OF THE MOST POWERFUL OF OUR SURVIVAL MECHANISMS IS OUR NEED TO BE
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36. ROBIN SMAIL RENEGADE ELEMENT @ROBIN2GO ROBIN2GO.NET ROBIN2GO@GMAIL.COM