Lean UX hasn't been embraced by large organisations. It's not them - it's us!

Presented at UXScotland 2016

Transcript

1. hello
 I’m Spencer @spencerturner
2. Lean UX hasn't been embraced by large orgs. it’s not them… it’s us!
3. A short story
16. We’re ready, we’ve mapped
 our assump5ons, captured our hypothesis, we’ve co-designed our MVP.
17. You are 100% empowered to be
 both Lean and Agile (within the constraints of a quarterly profit reporting cycle, and working with IT’s six month lead time, assuming you have budget in place a year in advance.)
18. (within the constraints of a quarterly profit reporting cycle, and working with IT’s six month lead time, assuming you have budget in place a year in advance.)
20. Title Text Banksy (Boston)
21. Show of hands
22. Why so hard? Lean UX Principles
23. Cross Func3onal Teams
24. Issues Faced • Internal Capability • Up/Cross/Re-skilling • Departmental silos • Departmental KPIs • Unclear repor5ng structure Cross Func3onal Teams
25. Small, Dedicated, 
 Co-located
26. Issues Faced • Small is hard in large orgs. • Dedicated – OOen not… • Co-Located – Some5mes Small, Dedicated, Co-located
27. Progress is Outcomes
 not Outputs
28. Issues Faced Only if outcomes are: • Understood • Acceptable • (Profitable?) Progress is Outcomes not Outputs
29. Get out of the Deliverables
 Business
30. Issues Faced Very hard for business: • to understand! • to execute on. Get out of the Deliverables Business
31. Rapid Prototyping
32. Issues Faced • Reputa5on worry • Difficulty repor5ng back
 (expecta5on of ‘quality’ being valuable) Rapid Prototyping
33. Problem Focused Teams
34. Issues Faced • Teams may be problem focused • Organisa5on Silos s5ll have conflic5ng ‣ KPIs ‣ desires ‣ requirements Problem Focused Teams
35. Defer Decisions (a.k.a. Real Op+ons) http://commitment-thebook.com/
36. Issues Faced Extremely long lead 5mes for: • budget • planning Defer Decisions
37. Small Batch Size
38. Issues Faced • Everyone wants to see the en5re concept • Wants their idea included Small Batch Size
39. Con3nuous 
 Discovery
40. Get out of the building
41. Issues Faced • We did user research 2 years ago. • We can’t show users
 (Our product is secret) • Users are too important / busy • I KNOW what the users want, just build what’s in my head. Con3nuous Discovery / GOOB
42. An3-paFern: Rockstars, Gurus,
 and Ninjas
43. Issues Faced You oOen can’t pick your team. ‘Resources’ are assigned to you and can be changed in and out. An3-paFern: Rockstars, Gurus, and Ninjas
44. Shared Understanding Successful
 Product Business Goals Customer
 Needs
45. Externalise your work
46. Issues Faced How can you share this across a large disparate group? • To where? • To whom? • How? Shared Understanding / Externalise your work
47. Making over Analysis
48. Issues Faced We like making… You are making the finished product now though, right? Making over Analysis
49. Learning over Growth
50. Issues Faced We like learning… You are making the finished product now though, right? Learning over Growth
51. Permission to Fail
52. Issues Faced • Failure sounds bad! • People’s jobs/bonuses rest on success! • Org. don’t believe that learning early that something won’t work is valuable Permission to Fail
53. Lean / Lean UX / Agile are not silver-bullets.
54. So… How can we fix it?
55. Educate & Empower
56. Extend our remit
57. Visualise (Draw) things! • Maps • Cartoons • Diagrams
58. Earn Trust
59. Demonstrate The Value (SHOW DON’T TELL)
60. Focus on Outcomes (PUSH BACK IF UNDEFINED)
61. Use Informal Networks
62. Mi3gate the HiPPOs
63. De-Risk The Process
64. Reframe Language .
65. Ask “Why?” (THEN LISTEN TO THE ANSWER!)
66. Acknowledge Pressures
67. Find New Ways (**** the Status Quo)
68. Hack the System
69. Thank You Any Ques5ons? @spencerturner