How many hats can you really wear?

@spencerturner hello  I’m Spencer @spencerturner

@spencerturner

@spencerturner How many hats  can you really wear?

@spencerturner http://accoutrements.com/shop/inﬂatable-unicorn-horn-for-cats.html

@spencerturner So why this talk?

@spencerturner Context

@spencerturner Warning Signs https://www.tantusgalerie.de/muhammad-ali-portrait-2/

@spencerturner Mi1ga1ons

@spencerturner What is a   Cross Func1onal Team anyway?

@spencerturner In tradi1onal terms:  Cross-func*onal teams  are groups of people 
with diﬀerent ‘func*onal’   exper*se working toward  a common goal.

@spencerturner My Understanding of a "lean UX, CF Team”:  A
group of people with diverse experiences, skills, views, approaches and expecta*ons   coming together to solve  a problem.

@spencerturner Problems CF Teams aim to solve • Bring diverse
solu3ons to problems • Bring the right exper3se to bear • Break down organisa3onal silos • Reduce 3me to delivery

@spencerturner To succeed CF teams must: • Be open-minded and
highly mo3vated. • Be made up from the correct func3onal areas. • Have a strong team leader • Have both authority and accountability • Have enough resources and support • Adequate communica3ons must exist. Paraphrased from: Inc.com ar2cle

@spencerturner What problems can   Cross Func1onal Teams  some1mes cause?

@spencerturner Business Problems: Nearly 75% of CF teams are dysfunc3onal
They fail on at least three of ﬁve criteria: • Mee3ng a planned budget • Staying on schedule • Adhering to speciﬁca3ons • Mee3ng customer expecta3ons • Maintaining alignment with corporate goals. Paraphrased from:h4ps:/ /hbr.org/2015/06/75-of-cross-func2onal-teams-are-dysfunc2onal

@spencerturner Human problems: • Pressure / Stress / Anger •
Overload / Inability to cope • Feelings of failure • Feeling you can't say you're struggling • Feeling you're an imposter

@spencerturner Are we all unicorns? hSps:/ /www.etsy.com/uk/shop/jumbojibbles

@spencerturner • UX Designer • Visual Designer • Content Strategist
• Researcher • FE Developer • BE Developer • Mobile Developer • Client Liaison • Project manager. Not Enough People (On top of this the hidden role of Product Owner)

@spencerturner That's not cross func3onal   that's mul3-func3onal dysfunc3onal

@spencerturner Group similar roles   so people can focus

@spencerturner Design UX Designer Visual Designer Researcher Prototyper Content Strategist
Development Prototyper Front End Dev. Back End Dev. Mobile Dev.  Project Mgmt. Client Liaison Project manager Researcher Content Strategist

@spencerturner Some responsibili3es don't mix. Don’t try and force them.

@spencerturner Comfort Zones

@spencerturner People look at you like you asked them to
wear this! Philip Treacy

@spencerturner Diﬀerent Personality Types

@spencerturner Tuckman's stages  of group development Forming Storming Norming Performing
(Adjourning, transforming and mourning)

@spencerturner Degrees of comfort  with uncertainty

@spencerturner Team Uncertainty • Technology choices • Deliverables • Time
es3mates • Outcomes

@spencerturner Client Uncertainty • Understanding “es3mates” • Words are rela3ve.

@spencerturner Issues

@spencerturner We didn't communicate the scope or get engagement, managing
it.

@spencerturner Tooling • Pick ONE tool for each job •
Pick tools that allow collabora3on • Explain the tools • Insist on using the tools

@spencerturner Expecta1on SeSng

@spencerturner There is no (clear) product owner!

@spencerturner Product Owner as a supplied role.

@spencerturner When what you thought  you were doing changes

@spencerturner Talk about the hard stuﬀ

@spencerturner REGULAR RETROSPECTIVES!

@spencerturner There wasn't enough budget (is there ever?)

@spencerturner Budget realis3cally  for sustainable pace

@spencerturner Chaos, Diﬃculty, Complexity

@spencerturner No-one has to switch hats  too oeen

@spencerturner Communica1on Styles

@spencerturner Pressure leads to conflict. Conflict leads to stress. Stress
leads to suffering.

@spencerturner Awareness!

@spencerturner Create a safe environment

@spencerturner Clarity around who to tell if you’re not happy,
or ask if you need help

@spencerturner When there’s no soeware experience on the client side.

@spencerturner External Comms. (With client) • Work much, much harder
than you think you need to. • Agree on language and it's meaning • Be clear and document stuﬀ • Have regular check-ins on understanding • Insist on aYendance and par1cipa1on

@spencerturner Have someone who can 'admin'

@spencerturner People are ‘choosing’  to wear lots of hats

@spencerturner No-one has to wear lots of hats

@spencerturner https://www.instagram.com/chiliphilly/ No-one has   to wear a hat  
they feel   uncomfortable   wearing

@spencerturner Thank You Any Ques1ons? @spencerturner

How many hats can you really wear?

How many hats can you really wear?

More Decks by spencer

Other Decks in Business

Featured

Transcript