How many hats can you really wear?

Final version of my slide deck from Agile in the city: Birmingham, UX in the city: Oxford, Agile Manchester and UXScotland

Transcript

1. @spencerturner hello
 I’m Spencer @spencerturner
2. @spencerturner
3. @spencerturner How many hats
 can you really wear?
4. @spencerturner http://accoutrements.com/shop/inflatable-unicorn-horn-for-cats.html
5. @spencerturner So why this talk?
6. @spencerturner Context
7. @spencerturner Warning Signs https://www.tantusgalerie.de/muhammad-ali-portrait-2/
8. @spencerturner Mi1ga1ons
9. @spencerturner What is a 
 Cross Func1onal Team anyway?
10. @spencerturner In tradi1onal terms:
 Cross-func*onal teams
 are groups of people
 with different ‘func*onal’ 
 exper*se working toward
 a common goal.
11. @spencerturner My Understanding of a "lean UX, CF Team”:
 A group of people with diverse experiences, skills, views, approaches and expecta*ons 
 coming together to solve
 a problem.
12. @spencerturner Problems CF Teams aim to solve • Bring diverse solu3ons to problems • Bring the right exper3se to bear • Break down organisa3onal silos • Reduce 3me to delivery
13. @spencerturner To succeed CF teams must: • Be open-minded and highly mo3vated. • Be made up from the correct func3onal areas. • Have a strong team leader • Have both authority and accountability • Have enough resources and support • Adequate communica3ons must exist. Paraphrased from: Inc.com ar2cle
14. @spencerturner What problems can 
 Cross Func1onal Teams
 some1mes cause?
15. @spencerturner Business Problems: Nearly 75% of CF teams are dysfunc3onal They fail on at least three of five criteria: • Mee3ng a planned budget • Staying on schedule • Adhering to specifica3ons • Mee3ng customer expecta3ons • Maintaining alignment with corporate goals. Paraphrased from:h4ps:/ /hbr.org/2015/06/75-of-cross-func2onal-teams-are-dysfunc2onal
16. @spencerturner Human problems: • Pressure / Stress / Anger • Overload / Inability to cope • Feelings of failure • Feeling you can't say you're struggling • Feeling you're an imposter
17. @spencerturner Are we all unicorns? hSps:/ /www.etsy.com/uk/shop/jumbojibbles
18. @spencerturner • UX Designer • Visual Designer • Content Strategist • Researcher • FE Developer • BE Developer • Mobile Developer • Client Liaison • Project manager. Not Enough People (On top of this the hidden role of Product Owner)
19. @spencerturner That's not cross func3onal 
 that's mul3-func3onal dysfunc3onal
20. @spencerturner Group similar roles 
 so people can focus
21. @spencerturner Design UX Designer Visual Designer Researcher Prototyper Content Strategist Development Prototyper Front End Dev. Back End Dev. Mobile Dev.
 Project Mgmt. Client Liaison Project manager Researcher Content Strategist
22. @spencerturner Some responsibili3es don't mix. Don’t try and force them.
23. @spencerturner Comfort Zones
24. @spencerturner People look at you like you asked them to wear this! Philip Treacy
25. @spencerturner Different Personality Types
26. @spencerturner Tuckman's stages
 of group development Forming Storming Norming Performing (Adjourning, transforming and mourning)
27. @spencerturner Degrees of comfort
 with uncertainty
28. @spencerturner Team Uncertainty • Technology choices • Deliverables • Time es3mates • Outcomes
29. @spencerturner Client Uncertainty • Understanding “es3mates” • Words are rela3ve.
30. @spencerturner Issues
31. @spencerturner We didn't communicate the scope or get engagement, managing it.
32. @spencerturner Tooling • Pick ONE tool for each job • Pick tools that allow collabora3on • Explain the tools • Insist on using the tools
33. @spencerturner Expecta1on SeSng
34. @spencerturner There is no (clear) product owner!
35. @spencerturner Product Owner as a supplied role.
36. @spencerturner When what you thought
 you were doing changes
37. @spencerturner Talk about the hard stuff
38. @spencerturner REGULAR RETROSPECTIVES!
39. @spencerturner There wasn't enough budget (is there ever?)
40. @spencerturner Budget realis3cally
 for sustainable pace
41. @spencerturner Chaos, Difficulty, Complexity
42. @spencerturner No-one has to switch hats
 too oeen
43. @spencerturner Communica1on Styles
44. @spencerturner Pressure leads to conflict. Conflict leads to stress. Stress leads to suffering.
45. @spencerturner Awareness!
46. @spencerturner Create a safe environment
47. @spencerturner Clarity around who to tell if you’re not happy, or ask if you need help
48. @spencerturner When there’s no soeware experience on the client side.
49. @spencerturner External Comms. (With client) • Work much, much harder than you think you need to. • Agree on language and it's meaning • Be clear and document stuff • Have regular check-ins on understanding • Insist on aYendance and par1cipa1on
50. @spencerturner Have someone who can 'admin'
51. @spencerturner People are ‘choosing’
 to wear lots of hats
52. @spencerturner No-one has to wear lots of hats
53. @spencerturner https://www.instagram.com/chiliphilly/ No-one has 
 to wear a hat 
 they feel 
 uncomfortable 
 wearing
54. @spencerturner Thank You Any Ques1ons? @spencerturner