Net Promoter Score is a one-question survey asking how likely someone is to recommend your product to their friends or colleagues. Based on those results, there are a number of things you can do with that data. You may need to triage unsatisfied customers, engage with passive customers and leverage your promoters for marketing efforts.
What You Will Learn:
- How to implement Net Promoter Scores in WordPress
- What scores mean & how to evaluate them
- Next steps for how to work with your customers
- Ways to leverage your happiest customers