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It's All About The Little Things

Sam Barnes
April 21, 2017

It's All About The Little Things

Presented at http://2017.groundcontrolconf.com in London and the http://bureauofdigital.com/summits/digital-pm-2017/ in Las Vegas, 2017.

Conference talks are often focused on big and innovative ideas that in many cases kick start brand new approaches to our people and work, which is a great thing that continually helps push our industry forward.

However, when managing projects or leading teams, being consistently good at getting the absolute basics right can be the difference between success and failure.

In this session, Sam will discuss some of these basics, how often they’re forgotten or overlooked, why they’re so important and how to get better at them in such a way that you really see positive changes in both what you’re helping to deliver and your working relationships with the people around you.

Sam Barnes

April 21, 2017
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Transcript

  1. It’s All About
    The Little Things

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  2. @thesambarnes
    thesambarnes.com

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  3. pathfinderdpm.com
    pathfinderdpm
    @

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  4. Leanne Goddard, UX/UI Designer

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  5. It’s just things like when we have our 1-2-1s,
    you say you want to check that we’re okay
    and enjoying our job.
    This is such an important thing to say but I’ve
    only heard it once before in my career.
    Leanne Goddard, UX/UI Designer
    It’s the little things that make the difference.

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  6. MANAGING
    YOUR OWN
    WORKLOAD

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  7. THE POMODORO TECHNIQUE
    DON’T BREAK THE CHAIN
    THE ACTION METHOD
    EATING LIVE FROGS:
    DO THE WORST THING FIRST
    PRODUCTIVITY METHODOLOGIES

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  8. INBOX ZERO
    NEXT ACTION
    WAITING FOR
    GETTING THINGS DONE

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  9. If you gain the confidence and trust of your
    people and they feel their best interests are
    safe in your hands, then you have in your
    possession a priceless asset, and the greatest
    achievements become possible.
    Field Marshal Bernard Montgomery, British WWII Commander

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  10. ALWAYS BE
    PRESENT
    ON COMMS

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  11. totes legit
    science study

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  12. GET BACK
    TO PEOPLE
    ON TIME

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  13. RESPECT PEOPLE’S TIME
    ALWAYS KEEP YOUR WORD
    &

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  14. CHECK PEOPLE’S AVAILABILITY
    WHEN BOOKING MEETINGS

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  15. Me
    Me Me
    Me Me Me Me

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  16. my dogface
    when you crash
    my calendar

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  17. CHECK PEOPLE’S AVAILABILITY
    WHEN BOOKING MEETINGS
    …even if no one else does.

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  18. CHECK PEOPLE’S AVAILABILITY
    WHEN BOOKING MEETINGS
    …even if no one else does.
    CHECK PEOPLE’S PREFERENCE
    WHEN BOOKING MEETINGS

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  19. Be nice, be polite and watch the outcome.
    Sian Salter, Digital Project Manager at OPEN Health

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  20. REGULAR
    1-2-1 WITH
    YOUR TEAM
    s

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  21. ACTUALLY LISTEN TO PEOPLE

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  22. A manager can seem like they understand at
    the time, but then later on the employee will
    find out that’s not true because they find
    themselves having the same conversations
    again, having to repeat themselves and having
    to chase actions or even worse, no actions
    come out of the talking at all.
    Kris Rabino, Software Engineer
    MANAGERS IN 1-2-1s
    1

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  23. 2However, a manager that actually listens will
    always be proactive with follow ups, whether
    it’s actually completing actions, or just mere
    verbal check-ins to say they’ve not forgotten
    about the chat and actions…
    Kris Rabino, Software Engineer
    MANAGERS IN 1-2-1s
    a

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  24. Then, even if something couldn't be actioned
    and the manager couldn’t make the situation
    better, there's a genuine sense that they
    tried their hardest against a resistant
    work environment.
    Kris Rabino, Software Engineer
    MANAGERS IN 1-2-1s
    2
    b

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  25. “I can't remember the
    exact context but it's easy
    to remember feelings and
    I always felt like you
    gave a shit.”
    Kris Rabino, Software Engineer

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  26. UNLOCK
    RADICAL
    CANDOUR

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  27. Kim Scott, CEO of Candor Inc.

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  28. “I would argue that
    criticising your employees
    when they screw up is not
    just your job, it’s actually
    your moral obligation.”
    Kim Scott, CEO of Candour Inc.

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  29. CHALLENGE
    DIRECTLY
    CARE PERSONALLY
    RADICAL
    CANDOR
    RUINOUS
    EMPATHY
    MANIPULATIVE
    INSECURITY
    OBNOXIOUS
    AGGRESSION

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  30. LET PEOPLE TEXT IN WHEN ILL

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  31. when weird stock
    photos look too
    much like you

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  32. FLEXITIME
    REMOTE
    WORKING
    &

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  33. If you don’t trust your employees to work
    flexibly or remotely, you shouldn’t have
    hired them in the first place.
    Yan Lhert, Software Engineer at Checkr

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  34. GUILT
    EMPLOYEE
    SNEER
    &

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  35. EMPLOYEE GUILT

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  36. EMPLOYEE SNEER

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  37. OUT OF
    HOURS
    COMMS

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  38. STATE NO REPLY NEEDED TODAY
    SHOWS YOU CARE ABOUT PEOPLE’S LIVES
    IT MAY JUST STOP YOU
    PISSING SOMEONE OFF
    &
    when you don’t even
    realise you’re doing it!

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  39. ASSUME
    PEOPLE
    MEAN WELL

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  40. Karl Scotland, Lean Agile Consultant
    “A sign of complexity
    is that the experts
    don’t agree.”

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  41. LOVE EVERYTHING DIGITAL
    ENJOY OUR JOBS
    WANT TO WIN THE WORK
    WANT THE PROJECT TO GO WELL
    GET ON WELL PERSONALLY
    EXTROVERT CEO & INTROVERT DPM
    We both…
    What could go wrong?

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  42. EXTROVERTS LOVE
    INTROVERTS HATE RISK

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  43. TRUST IS
    OFTEN
    THE ISSUE

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  44. Real expertise is making progress
    in an imperfect environment.

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  45. Robert Sutton, Prof. at Stanford University

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  46. THE
    TOTAL COST
    OF ASSHOLES
    OR
    TCA

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  47. 15%
    AVERAGE BULLYING RATE
    25%
    OF BULLYING TARGETS RESIGN, AS DO…
    20%
    WHO WITNESS THE BULLYING CLOSE UP
    average workplace statistics
    TCA

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  48. TCA = $980,000
    TCA
    in a company of 1000 people
    25% 38
    15% 150
    2x 300
    20% 60
    98x $10k
    BULLIED PEOPLE
    BULLIED PEOPLE WILL RESIGN
    WITNESSES PER PERSON
    WITNESSES WILL RESIGN
    REPLACEMENTS, EACH COSTING

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  49. USE REGRET
    TO MAKE
    DECISIONS

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  50. Opportunities are rare.
    Fear is temporary.
    Regret is eternal.

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  51. PROFESSIONAL
    DOESN’T MEAN
    BEING DULL

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  52. THE LITTLE
    CLOSING
    END BIT

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  53. Kinesin Protein
    walking

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  54. It’s All About
    The Little Things
    THANK YOU

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