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It's All About The Little Things

3abd4d4780f8bddabb22498f796b71b0?s=47 Sam Barnes
April 21, 2017

It's All About The Little Things

Presented at http://2017.groundcontrolconf.com in London and the http://bureauofdigital.com/summits/digital-pm-2017/ in Las Vegas, 2017.

Conference talks are often focused on big and innovative ideas that in many cases kick start brand new approaches to our people and work, which is a great thing that continually helps push our industry forward.

However, when managing projects or leading teams, being consistently good at getting the absolute basics right can be the difference between success and failure.

In this session, Sam will discuss some of these basics, how often they’re forgotten or overlooked, why they’re so important and how to get better at them in such a way that you really see positive changes in both what you’re helping to deliver and your working relationships with the people around you.

3abd4d4780f8bddabb22498f796b71b0?s=128

Sam Barnes

April 21, 2017
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Transcript

  1. It’s All About The Little Things

  2. @thesambarnes thesambarnes.com

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  4. pathfinderdpm.com pathfinderdpm @

  5. Leanne Goddard, UX/UI Designer

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  7. It’s just things like when we have our 1-2-1s, you

    say you want to check that we’re okay and enjoying our job. This is such an important thing to say but I’ve only heard it once before in my career. Leanne Goddard, UX/UI Designer It’s the little things that make the difference.
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  11. MANAGING YOUR OWN WORKLOAD

  12. THE POMODORO TECHNIQUE DON’T BREAK THE CHAIN THE ACTION METHOD

    EATING LIVE FROGS: DO THE WORST THING FIRST PRODUCTIVITY METHODOLOGIES
  13. INBOX ZERO NEXT ACTION WAITING FOR GETTING THINGS DONE

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  18. If you gain the confidence and trust of your people

    and they feel their best interests are safe in your hands, then you have in your possession a priceless asset, and the greatest achievements become possible. Field Marshal Bernard Montgomery, British WWII Commander
  19. ALWAYS BE PRESENT ON COMMS

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  21. totes legit science study

  22. GET BACK TO PEOPLE ON TIME

  23. RESPECT PEOPLE’S TIME ALWAYS KEEP YOUR WORD &

  24. CHECK PEOPLE’S AVAILABILITY WHEN BOOKING MEETINGS

  25. Me Me Me Me Me Me Me

  26. my dogface when you crash my calendar

  27. CHECK PEOPLE’S AVAILABILITY WHEN BOOKING MEETINGS …even if no one

    else does.
  28. CHECK PEOPLE’S AVAILABILITY WHEN BOOKING MEETINGS …even if no one

    else does. CHECK PEOPLE’S PREFERENCE WHEN BOOKING MEETINGS
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  32. Be nice, be polite and watch the outcome. Sian Salter,

    Digital Project Manager at OPEN Health
  33. REGULAR 1-2-1 WITH YOUR TEAM s

  34. ACTUALLY LISTEN TO PEOPLE

  35. A manager can seem like they understand at the time,

    but then later on the employee will find out that’s not true because they find themselves having the same conversations again, having to repeat themselves and having to chase actions or even worse, no actions come out of the talking at all. Kris Rabino, Software Engineer MANAGERS IN 1-2-1s 1
  36. 2However, a manager that actually listens will always be proactive

    with follow ups, whether it’s actually completing actions, or just mere verbal check-ins to say they’ve not forgotten about the chat and actions… Kris Rabino, Software Engineer MANAGERS IN 1-2-1s a
  37. Then, even if something couldn't be actioned and the manager

    couldn’t make the situation better, there's a genuine sense that they tried their hardest against a resistant work environment. Kris Rabino, Software Engineer MANAGERS IN 1-2-1s 2 b
  38. “I can't remember the exact context but it's easy to

    remember feelings and I always felt like you gave a shit.” Kris Rabino, Software Engineer
  39. UNLOCK RADICAL CANDOUR

  40. Kim Scott, CEO of Candor Inc.

  41. “I would argue that criticising your employees when they screw

    up is not just your job, it’s actually your moral obligation.” Kim Scott, CEO of Candour Inc.
  42. CHALLENGE DIRECTLY CARE PERSONALLY RADICAL CANDOR RUINOUS EMPATHY MANIPULATIVE INSECURITY

    OBNOXIOUS AGGRESSION
  43. LET PEOPLE TEXT IN WHEN ILL

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  47. when weird stock photos look too much like you

  48. FLEXITIME REMOTE WORKING &

  49. If you don’t trust your employees to work flexibly or

    remotely, you shouldn’t have hired them in the first place. Yan Lhert, Software Engineer at Checkr
  50. GUILT EMPLOYEE SNEER &

  51. EMPLOYEE GUILT

  52. EMPLOYEE SNEER

  53. OUT OF HOURS COMMS

  54. STATE NO REPLY NEEDED TODAY SHOWS YOU CARE ABOUT PEOPLE’S

    LIVES IT MAY JUST STOP YOU PISSING SOMEONE OFF & when you don’t even realise you’re doing it!
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  56. ASSUME PEOPLE MEAN WELL

  57. Karl Scotland, Lean Agile Consultant “A sign of complexity is

    that the experts don’t agree.”
  58. LOVE EVERYTHING DIGITAL ENJOY OUR JOBS WANT TO WIN THE

    WORK WANT THE PROJECT TO GO WELL GET ON WELL PERSONALLY EXTROVERT CEO & INTROVERT DPM We both… What could go wrong?
  59. EXTROVERTS LOVE INTROVERTS HATE RISK

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  62. TRUST IS OFTEN THE ISSUE

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  64. Real expertise is making progress in an imperfect environment.

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  67. Robert Sutton, Prof. at Stanford University

  68. THE TOTAL COST OF ASSHOLES OR TCA

  69. 15% AVERAGE BULLYING RATE 25% OF BULLYING TARGETS RESIGN, AS

    DO… 20% WHO WITNESS THE BULLYING CLOSE UP average workplace statistics TCA
  70. TCA = $980,000 TCA in a company of 1000 people

    25% 38 15% 150 2x 300 20% 60 98x $10k BULLIED PEOPLE BULLIED PEOPLE WILL RESIGN WITNESSES PER PERSON WITNESSES WILL RESIGN REPLACEMENTS, EACH COSTING
  71. USE REGRET TO MAKE DECISIONS

  72. Opportunities are rare. Fear is temporary. Regret is eternal.

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  74. PROFESSIONAL DOESN’T MEAN BEING DULL

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  82. THE LITTLE CLOSING END BIT

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  85. Kinesin Protein walking

  86. It’s All About The Little Things THANK YOU